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Rated 4,1 out of 5 by 162 reviewers.
Rated 5,0 out of 5,0 by Front desk personal My stay was great. Everything was as good as can be expected. There was a couple of instances that convinced me that this is the hotel to use when I am in the area. The first at check in. The staff member was just great. She helped me change rooms when the room I had was too noisy. She was pleasant and very open to assisting assuring that I was comfortable. Later she called me in my room "just to check to and make sure everything was OK". I feel bad I did not get her name, but someone needs to acknowledge to her that she was very helpful. The second was when I was attempting to check-in online. It was more than a simple check-in. I was scheduling additional service. When I attempted to use the business center I could not open up the webpage of my airline and check-in and pay the extra fee. I mention this to the front desk attendant (Gina) who said NO PROBLEM I can do that for you. I thanked her but said that I would need to do more than check-in. I was ordering extra service and have to fill in personal information and I felt I somewhat uneasy asking her to do it. She again said NO PROBLEM, she opened her office and let me use her computer, as well as helped me figure out what I was doing wrong. All this to say that Gina was just simply great! Later I found out that Gina is the Front Desk Manager, then it dawned on me what the Hotel ran so smoothly - because of management team members like Gina! The person who usually is never acknowledged is the one responsible for hiring Gina and promoting her to her management position, with excellent leaders service is less that desired! 22. Dezember 2014
Rated 5,0 out of 5,0 by Overnight shopping stay Great location to stay at when shopping at the outlets. Comfortable, clean, inviting! Clean and comfortable room! Great selection for breakfast : ) overall great experience, would definitely stay again! 18. Dezember 2014
Rated 5,0 out of 5,0 by Woodbury shopping hotel This is my 2nd time stay in this hotel . Everything looks great. Breakfast included . Great for my Family Vacations . I love it . See u in the future once I have time to NYC again. 10. Dezember 2014
Rated 4,0 out of 5,0 by chester Nice stay Room could be cleaner value price ok would stay there again next time. 10. Dezember 2014
Rated 5,0 out of 5,0 by Excellent Service Arrived later in day after long drive from Ontario, front desk staff were awesome helped us to Woodbury Commons and then got us bus schedule for New York City, printed it out for us. Offered us to leave car there for night we were in new york. What an awesome help for stressed travellers!!! 8. Dezember 2014
Rated 5,0 out of 5,0 by 2014 Hunting stay The staff was very accommodating there were other hunters staying at the hotel. We asked for a ground room near the exit and got it. We asked for a late check out and we got it. 8. Dezember 2014
Rated 5,0 out of 5,0 by Lovely place to stay This was our second time here. Staff is fantastic, would definitely recommend! 7. Dezember 2014
Rated 5,0 out of 5,0 by Home Away From Home We thoroughly enjoyed our stay at this Holiday Inn Express in Goeshen, NY. The staff, especially Gina at check in, were extremely friendly and very accommodating. The room was comfortable and spacious. We were sorry we weren't staying longer. However, one minor thing was the person working the food area. We were there for the Thanksgiving holiday and so on Friday morning, many of the guests arrived closer to the end time for breakfast, 9:30am, and the staff person started removing the food at 9:30 SHARP while people were still making plates, toasting bagels, etc. It was a little rude in that it would not have killed her to let it wait another 15-20 minutes. She even locked the fridge while people were still around the counter getting their breakfast. I've neer seen anything like that before. Other than that, everything was wonderful and we definitely plan to stay there again. Thanks Holiday Inn Express!! 1. Dezember 2014
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