Rated 4,2 out of 5 by 523
Rated 5,0 out of 5,0 by Maz449 Excellent Hotel
Ideal position for Le Shuttle only minutes away. Lovely hotel exceeded expectations.
25. April 2015
Rated 4,0 out of 5,0 Just what we needed except breakfast.
My wife and I were looking for a stay and park hotel the night before picking up a weeks Tour that was taking us to the WW1 battlefields. The HI express at Folkestone fit our requirements and met our requirements to a good standard with the exception of breakfast / meals.
I understand that it is an "Express " hotel and therefore the meal choice is not perhaps a priority but whatever is on offer should be of good quality.
We were both disappointed with our evening meal. Whilst the portions were generous and was served piping hot by a very polite gentleman..the fish and chips were bland and tasteless.
About breakfast, well; cereal choice, breads and toast were reasonable BUT my biggest gripe of all was the cooked option. Again I accept limited choice but there is NO excuse to serve sausages of such poor quality..basically meat paste with a few herbs and ruined scrambled eggs which I suspect are reconstituted not fresh.... Sort this and you'd have a 9 all round.
24. April 2015
Rated 5,0 out of 5,0 by ARW2015 Brilliant service, room & breakfast
everything & more that you need to start your European trip
23. April 2015
Rated 5,0 out of 5,0 by JW1313 great service
everything I wanted
clean and efficient
23. April 2015
Rated 5,0 out of 5,0 by APJ63 GREAT HOTEL AND SERVICE
A WONDERFUL HOTEL AND GREAT STAFF ALWAYS THERE TO HELP IN ANYWAY ROOM WAS CLEAN AND JUST WHAT WE NEEDED
22. April 2015
Rated 5,0 out of 5,0 by Sleepyheads Always a warm welcome
All the members of staff we met were incredibly friendly, informative and cheerful. They are the reason this hotel is our first choice when using Eurotunnel. Rooms are spotless but beds do vary enormously for comfort. Breakfast is included and is both varied and good.
17. April 2015
Rated 4,0 out of 5,0 by fussy cussy excellent bedroom but failed wake-up call
What stands out in my memory is 1) the high standard of sleep due to excellent facilities in guest room. Liked the breakfast -minimal but perfectly adequate. However, we could find nothing ONLINE to cinvince us that there would be an adequate evening meal available, so we brought a picnic and were wise to do so. There were refs to a Great Room but no sign of it ! Also refs to a free starter to a 2-course meal but no sign of a menu.The addition of an assured evening meal would make our stay more attractive.Also, when we arrived back to collect our car, there was no chance of a cup of tea ! We appreciated the free car parking however and the quiet environment (piped music in corridors quite unnecessary - could be a put-off to someone v,tired and makes conversation more difficult)
2) we can hardly overlook the matter of the failed wake-up call which blighted the beginning of our holiday.
17. April 2015
Rated 5,0 out of 5,0 by Travelling pole Break after the tunnel
We have used this property plenty of times before and sometimes after using the channel tunnel. You couldn't be positioned with more convenience, without sleeping at the checkin lanes.
On this occasion we had our dog with us, no problem at all for the hotel. What this visit with our dog really highlighted is the truly excellent staff service. Perhaps I've been blasé about our treatment in the past, so this is to sort the record out, the staff at this holiday inn are first class! They are welcoming at any time of day or night. If only all other IHG properties excelled to the same degree. Many thanks !
16. April 2015