Rated 3,9 out of 5 by 125
Rated 5,0 out of 5,0 by EUMConsultants Great service and staff
Stayed here for the second time and it was as good as the first time. The most friendly staff I have ever met at any hotel. Thanks for a great stay.
30. November 2013
Rated 3,0 out of 5,0 by Simmo1 Clean and central
Good location, clean property. Only negative point, check in was painfully long. One staff member on front desk, other staff member standing on priority members check-in too important to check-in or acknowledge the two persons (inc me) waiting to check in.
30. November 2013
Rated 4,0 out of 5,0 by SiobhanR Good location, good breakfast.
Picked East Croydon hotel due to location to the train station and where myself and partner had to get to during our stay. We had a late arrival our receptionist was very welcoming- at first there seemed to be a little hiccup with our room but resolved v quickly in checking another one had been cleaned and we were good to go.
The room was indeed clean and fairly spacious. Bathroom had a big shower and was well stocked up. Unfortunately the bed was a very cosy double bed and super soft..... Not much sleep was had. At one stage I was going to take out the sofa bed but we didn't have 2 sets of duvets. Anyway- breakfast in the morning was good and plentiful. Unfortunately there was a fire alarm during our stay- but this was dealt with in a calm and professional manner- it's just one of those things! I would recommend due to location. We arrived from train station later on so got a taxi- long taxi tide in comparison to where hotel is due to one way systems - in reality it's a 5 minute walk down the hill.
29. November 2013
Rated 3,0 out of 5,0 by matthew231 Good but cold
I have used your hotel several times in the past and i will continue in the future.
Please check the air conditioning. Its seems not working properly. Instead of warming up the room, we were freezing ( we set the temperature 28 celcius and we activated all fans ).
28. November 2013
Rated 4,0 out of 5,0 by Mikey0210 wonderful apart from the fire alarm!
Fantastic staff and facilities. An uncomplicated, no nonsense hotel! shame the fire alarm went off at 4.30am and rung for 10 minutes. These things happen, but not a pleasant experience. otherwise brilliant hotel.
27. November 2013
Rated 5,0 out of 5,0 by Peter7676 Clean and cosy
Clean and cosy, central of Croydon. Very nice staff and pleasure to be in. Huge bonus for the free wifi.
27. November 2013
Rated 4,0 out of 5,0 by BRIMAG Clean, comfortable and quiet room
Hotel very well positioned for Croydon Town Centre. Good complementary breakfast. Comfortable bed. Only slight problem; could not make room air conditioning work properly as unable to get temperature quite warm enough and selected temperature on control unit kept defaulting from selected value to an indicated 21 degrees. Would certainly use this hotel again if in the area.
25. November 2013
Rated 3,0 out of 5,0 by SixthNickname Expected better
I booked at this hotel as it is close to where a had to attend a crucially important appointment the following day.
I booked a wake-up call which I never got. I enquired about this when checking out and was rewarded with raised shoulders, no eye contact and "I wasn't here then".
The reception desk was manned by only one trainee member of staff to deal with the morning check-out rush.
I'd looked forward to my break and was disappointed. I had frequent guest VIP status in my country of origin and until now had always had sterling service from all the Holiday Inns that I have stayed at.
Would I stay here again? From the attitude of the staff member, I don't think they really care if I do or not.
21. November 2013