Rated 3,9 out of 5 by 129
Rated 4,0 out of 5,0 by Stevepup Friendly staff and generally nice hotel
When I first pulled into the parking lot, I was a bit concerned because much of the decorative ironwork fencing around the parking lot area was rusted away and there were several sharp edges present. I realize this is a seaside location with salty air, but it is a bit off-putting to see that.
I was greeted very nicely on arrival and the clerk checking me in was very friendly and made sure I knew everything I needed to know about the hotel, services, and the area.
The general condition inside was good, but the one elevator was clunky and jerky, slightly upsetting the people who were travelling with me. Also, in the morning, the one elevator was often crowded full of the housekeeping staff.
Our guestroom was clean and comfortable. We were not aware that the a/c unit was not on when we went to sleep and woke up in the middle of the night with a very hot room. I turned it on and adjusted the thermostat and the rest of the night was quite comfortable.
The breakfast was very nice, with a good variety of items to pick from. The staff was a little slow at restocking items that ran out and in busing tables, but overall, breakfast was a very good experience.
Overall, the stay was very good and I would recommend it to friends and family if they are travelling to the area.
21. August 2014
Rated 5,0 out of 5,0 by HKat Close to attractions
Close to attractions, friendly service.
I was as able to make last minute reservations when I was on business. The hotel staff was friendly and always great when you see the staff smiling
20. August 2014
Rated 4,0 out of 5,0 by Customer service guru1 Comfortable Beds and Excellent customer service!
Overall my family (if they come) and myself will come back to your hotel for more stays. The customer service was excellent and I think other hotel staff can benefit to learn from your staff and trainings. Other than us having small issues with the minor leak of our airconditioner, the Government price was perfect. My family and I liked the complimentary breakfasts and the workout room. I liked the location, close to Wal-Mart and gas station (Arco), and a very short distance to the clean and non touristy beach. I can't speak enough on behalf of the friendliest staff and their warm smiles. Thank you!
18. August 2014
Rated 5,0 out of 5,0 by Debout06 Big thank you !
I'd like to thank the hotel reception staff for their excellent welcome and services. They gently proposed an alternate room due to an issue with the pre-booked one and price adujsted accordingly but the way and behavior they did it was excellent.
thanks again and I will naturally recommend this place to friends and colleagues.
18. August 2014
Rated 5,0 out of 5,0 by proto great place to stay in the Monterey area
what a great hotel staff was extra friendly and helpful. Internet connection was problematic and very slow, but otherwise a great atay.
16. August 2014
Rated 4,0 out of 5,0 Quiet
Close to Monterey. Nice dunes and coast access. Very friendly, helpful staff. Room was clean and comfortable.
14. August 2014
Rated 5,0 out of 5,0 by syko4sc Comfortable beds! Quiet area.
The only small problem we had, was the inability of the breakfast room staff to stay up with the demand for hot breakfast items. They were very busy, and it was understandable, but just one person was not enough staff for the amount of people to be served. A girls soccer team came in all at once, and that started the problem, which the staff member never seemed able to recover from. Probably doesn't happen often, but if there would have been just one more person to help, it wouldn't have become a problem at all! Great place to stay!
13. August 2014
Rated 2,0 out of 5,0 by Bill M Junior Suite
the living area carpet was dirty. The microwave was minuscule.. No TV in the bedroom, so you have to rotate the one in the living area.
11. August 2014