Rated 4.1 out of 5 by 286
Rated 5.0 out of 5.0 JUST PERFECT!!
The facility was clean, beautiful and very peaceful! All staff was very professional and friendly. The location, ambiance was Excellent!!
November 23, 2015
Rated 5.0 out of 5.0 by Cliftop3 Good Experience
I spent the past week on the road staying at Holiday Inn in 3 different cities. The Marina site was by far the best hotel on the trip. Friendly staff, comfortable bed and a quiet room. The lobby on the second floor is kinda weird but other than that it was a great to finally get a good night sleep
November 23, 2015
Rated 1.0 out of 5.0 by Chico88 Horrible experience
I travel quite a bit and this had to be the worst experience I have ever had at a Holiday Inn Express. Maybe it was bad luck.
November 19, 2015
Rated 3.0 out of 5.0 by Chadhoo Not as good as others - the little things, when added up aren't that little
This was the second Holiday Inn Express we stayed at after spending three nights in a great one in Walnut Creek.
When we arrived around noon, we weren't allowed to check in before 3 pm, which is understandable but it would have been nice to store our luggage there instead of taking it with us into Monterey.
The most disappointing part of the stay was the room - which is the main reason to stay at a hotel. We were given a first floor / basement room. Possibly due to the room being halfway underground the room (I assume the rug) was musty and smelled like day old Chinese food. When I prepaid for the room two months ahead of time, I was very disappointed that the room was a noisy one next to the exit door, even though I requested a quiet room near the pool when I booked it. (BTW, didn't have an opportunity to use the pool.)
One time that we took the elevator up to the lobby floor from our floor, the elevator door opened and in front of us was a "closed" door. Not sure how that worked or didn't work, but by pushing on the panic bar we stepped out of the elevator. On the other side of the "closed" door was a sign that said "Out of Order". Not sure if the cleaning staff simply made a mistake but I could see this being an issue for other guests if it happened again. especially if the "Out of Order" sign isn't being used at the same time on all the floors.
I don't have a great back and this was the first Holiday Inn Express where the mattress was old. You could feel the springs and it was a bad night's sleep. Sheets and towels were clean - this was most likely an older hotel and needs some renovation.
The only breakfast item I always have an issue with is the powdered eggs - which are at EVERY Holiday Inn Express. I wish the chain would make the change to fresh eggs because starting your day off with those things just never sits right and always makes we re-think staying with them.
On a positive note, they are right next to a Walmart where you can purchase Lysol or some other air freshener if you happen to get the same room we had.
Lastly, the staff was professional, I didn't complain or bother them with anything - however, looking back I should have brought up these issues.
Overall, if this was my first stay at this chain I wouldn't go back to them. Bad bed, smelly room, confused elevator, bad eggs.
November 18, 2015
Rated 5.0 out of 5.0 by shmayr Great Service
Friendly staff, great location. Amenities.
Especially like the breakfast service
November 15, 2015
Rated 5.0 out of 5.0 by Coveyy Delightful Staff
I stayed here as part of a business trip and I was also on personal time. The staff were incrededably helpful though the breakfast was not what I expected.
October 28, 2015
Rated 5.0 out of 5.0 by sean8388 Great Room, Great Price, Great Location
See review title, everything was as expected, nice rooms, nice staff, comfy beds, great price.
October 26, 2015
Rated 5.0 out of 5.0 by Dennis 201574 consistent hotel
Hotel is always clean and the staff friendly and helpful, They remember me by name and make me feel welcomed.
October 25, 2015