Rated 4.2 out of 5 by 283
Rated 1.0 out of 5.0 by SB_Franklin Very Poor
I normally stay at the Miami Airport Hotel which is VERY convenient. Instead, i decided to be loyal to the IHG brand - big mistake in this case. I waited for 45 minutes for a shuttle that never came - on calling the hotel I was told that the shuttle finished at 10p and I should have seen this on the website. It then cost a $35 cab ride to get there. There was no-one at the desk - the security guard had to hunt the guy out of a back office. The room smelt of smoke and was very average.
If you want to advertise as an airport hotel, you need to have a decent shuttle and checkin service that is around the clock.
I stayed in IHG properties all week and was impressed with all of them except this one.
February 4, 2016
Rated 3.0 out of 5.0 by Carib-Pete Late arrival-did not feel welcome
For the first time I was unhappy with the service staff.
I reached after midnight, due to a cancelled and re-routed flight.
I was told in harsh words that there was no shuttle.
And in order to make the staff talk to my taxi driver, I had to call 4 times. Staff even doubted that I had a reservation at all. Upon arrival, no kind word.
Room was clean,
however, I did not like the separate washing and bathing/shower rooms, Bed and sleep were good.
Anyway, this hotel remains my second choice in the Miami airport area.
February 3, 2016
Rated 5.0 out of 5.0 by First time in Miami Super friendly staff!
I expect a comfortable bed, high speed wireless, and a good breakfast, but the hotel staff was especially friendly and professional. I usually enjoy staying at a Holiday Inn Express, but the staff at this one seemed to enjoy assisting me. They definitely made me feel welcome.
January 31, 2016
Rated 5.0 out of 5.0 by susenatalia Great Stay
It was a nice place to stay. Quiet a clean. Variety of options during the complementary breakfast.
January 31, 2016
Rated 3.0 out of 5.0 by tpc61a Near the airport, but there are other choices
We selected this location due to its closeness to the airport, but on the drive to the airport following our stay we passed 2 other Holiday Inns that were even closer and appeared to be much newer. If we ever need to stay in the area again we'll try one of the other 2.
January 29, 2016
Rated 1.0 out of 5.0 by Traveling planner Not the best
TV kept going out, mini-frig did not work even after maintenance said they fixed it. Noisy, paper thin walls can hear everything going on outside, cars, people. Maids rude if you don't leave your room first thing in the morning, they'll make so much banging noise - you will leave your room. Rooms dusty and dirty. Bathroom was fine, shuttle and front desk staff nice. Overall not one of Holiday Inns best.
January 25, 2016
Rated 5.0 out of 5.0 by kirka Good service
comfortable bed/pillows and great service. Would recommend.
January 18, 2016
Rated 4.0 out of 5.0 by Clyde D Great customer service
Excellent service with overall very nice staff.....excellent welcome by Claudia on my arrival, she is a great staff
January 16, 2016