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Rated 4.4 out of 5 by 455 reviewers.
Rated 5.0 out of 5.0 by Great Location for both Park and Downtown The parking garage at HI-Express San Diego-Downtown is difficult to maneuver within using large vehicles. Otherwise, the courteous management/staff reacted quickly to requests and the price-point makes this property a sought after location for Balboa park and downtown activities. The free shuttle service is well organized; just schedule travel request at the front desk, or call the front desk phone from location for a pick-up (for example: SAN airport baggage pick-up area). May 19, 2015
Rated 5.0 out of 5.0 by BUEN SERVICIO BUSINESS CLASS ADECUADO. ELEVADOR A LA CALLE GENIAL May 19, 2015
Rated 5.0 out of 5.0 by wonderful in every aspect Upon arrival, we were really welcomed to the hotel and to San Diego by the Front Desk. Budd, the GM together with Ana, Juli and Tamekia showed great courtesy and attention to the guests. The house-keeping crew always greeted the guests with a smile. They did a great job in attending to the room. Being IHG members, we were upgraded to a very nice room. Breakfast was really delicious and varied and suited my wife's diet. The shuttle service to/'from the airport as well as other interesting places San Diego has to offer [including the cruise terminal] was of valuable help. The 'happy hour' from Sunday to Thursday was well attended and enjoyable. We really enjoyed our 5-night stay from 8 to 13 April, 2015. We shall endeavour to stay at this hotel at a future time and recommend it to our travelling friends. Wishing everybody working at that hotel every good luck. May 19, 2015
Rated 5.0 out of 5.0 by good stay! Loved the room, location and happy hour. There was free food and drinks during happy hour, yay. May 18, 2015
Rated 5.0 out of 5.0 by Relaxing before Vacation I want to Thank the staff and everyone at Holiday San Diego Downtown for their Special treatment I was overcome with such joy on how much each of you went out of your ways to make my stay so Enjoying. I look forward to returning soon . San Diego Downtown area make it so easy to enjoy the San Diego downtown area and having the Shuttle helps very much in making sure where you can go safely. Thanks again and see ya soon. May 18, 2015
Rated 5.0 out of 5.0 by Park, stay and fly! We were looking for a hotel that combined a night stay and up to a week of parking and this was a great option. The price was very competitive. Easy booking on the internet. Easy and efficient check in. We were given a one bedroom suite with a great balcony. Comfortable and clean room. The breakfast was adequate. The shuttle to the airport was on time and quick in both directions. Parking was covered and secure. The location is great, with a short walk to Little Italy and the harbor. I would recommend this hotel for anyone who wants to be in the downtown of San Diego. May 17, 2015
Rated 2.0 out of 5.0 by Convenient to city central, uneducated check-in staff This hotel is convenient to the city central and the breakfast room was lovely, but that is all I can say good about it. The check-in staff did not know what they were doing. They never told us there was a $16 per day parking fee and would not comp it even though we proved they never told us ahead about it. Then the manager made us wait for 25 minutes to speak to him and he never showed up, so we went to our room. We would have stayed elsewhere as we had a car rental. Also the parking garage is so small that you can see the streaks along all of the pillars and turns where drivers have hit the wall. We used some of our points to stay 2 nights free and paid for one night. Total of three. The check-in staff made us come down and resign in for the third day, and we asked why it wasn't done at the original registration and he would not answer. The only person who even had a clue was Juli, but all she could do was refer us to the manager. The whole hotel was outdated and not nice to be in. I will never go back and will not recommend it to others without a stern warning. May 16, 2015
Rated 5.0 out of 5.0 by Value I stay here for business in the San Diego area. I enjoy a place where my face is recognized by staff and feel appreciated for my patronage. The hotel is comfortable, clean and pleasant. May 14, 2015
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