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Rated 3,7 out of 5 by 195 reviewers.
Rated 5,0 out of 5,0 by Monterey Visit Booked this hotel for recent visit to Monterey. Although on the eastern outskirts it is in an excellent location close to HW1 and within half an hours easy walking distance to downtown and all amenities. The hotel was clean and room comfort excellent and would be more than happy to stay there again. 15. September 2014
Rated 4,0 out of 5,0 by breakfast the breakfast was not very good, which seems to be a on-going trend with Holiday Inn Express and i am very sad to see this happen. We do our best to only stay at Holiday Inn Express and wish they would improve the breakfast!!. 14. September 2014
Rated 5,0 out of 5,0 by Excellent Front Desk Service I did not get her name but she was excellent with her customer service attitude. She helped us and others as we saw her working with others and just as helpful to them. It makes a difference when someone is this positive when you check in. Thank you 11. September 2014
Rated 5,0 out of 5,0 by Great sleep, nice breakfast We stayed for 2 nights as part of an event at Laguna Seca Raceway. The beds are very comfortable and the bed linens soft. Our king room was a good size and the shower had been updated. Bath and body products are by Bath 11. September 2014
Rated 5,0 out of 5,0 by MX-5 Miata 25th birthday celebration at Laguna Seca Raceway We arrived early on Friday morning around 9:45am to meet with a group in the parking lot before going to the raceway where we knew we would be all day. We stopped in the office to let them know that we were there and would be back later in the evening. They checked us in and gave the keys and we were able to get in and leave our suitcases. Wonderful!! Over 1900 Miatas showed up for the weekend! A Guiness World Record was set!!! 10. September 2014
Rated 1,0 out of 5,0 by The reception personnel was good, everything else was very poor! Room was dirty, smelt like cigarette smoke! Room was very noisy! A very disappointing stay!! At Breakfast everything was empty and the attendant keep filling the items that were not empty. Extremely poor service, from everyone except the reception personnel that check me in. She did everything to help me. Good For her! I will never stay here again and have put out a notice in my company not to use this location! 10. September 2014
Rated 4,0 out of 5,0 by 60's older 5 story structure but clean and comfortable Older but well maintained with comfortable bed. Good price point for excellent location. Our room was the top floor with view to the back towards a lovely little inlet with ducks. Interesting decor change from the more modern rooms we usually see at HI Express. Staff at checkin was excellent, we both commented on how welcome we felt. Got a free bottle of water and a cookie. Recommended. Staff service is very good. 6. September 2014
Rated 2,0 out of 5,0 Dirty and Small Room Unfortunately I am one of those who only comment when things go wrong and feel that I have not commented on all of the good IHG properties I have stayed at, yet this visit was disappointing. I could look past the fact that property is obviously old, and I wasn't sure if the elevator, lined with plastic panels, was going to make it to the 5th floor, but what really upset me was the big stain in the middle of the sheets when I opened the bed. I had to remove the sheet before my wife saw it, or I know she would have made us go to another hotel which would have been very difficult after midnight on a holiday weekend in Monterey. Moreover, even though the room had been remodeled, it smelled like it and access to the bathroom and shower where very tight and difficult to get around. The shower had nothing but a metal rack to hold things on, so soap constantly fell through and small travel size bottles of shampoo etc. fell over. The remodel looks like it was intended to put lipstick on a pig instead of taking care to bring this property to the level of other IHG affiliated hotels. 4. September 2014
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