Rated 4,8 out of 5 by 149
Rated 5,0 out of 5,0 by Bren70 Service was great especially at the front desk - very accomodating staff and very pleasant
I was very pleased with my stay at the hotel - and the room was very clean and the bed was comfortable. I have a little suggestion that when you have people staying at the hotel that are doing a shopping stay over it would be great if you could offer a shopping package ie: coupons. I have stayed at the Holiday Inn express before and have received a similar package but I am told that is not your policy now. When I inquired about it I was told that I would have to pay $35.00 more. Please reconsider this option at no cost to the visitor. I would also like to comment on the continental breakfast - it was excellent and I would like to commend the ladies that are responsible for taking care of this.
Again thankyou for the excellent hospitality that I received during my stay at the hotel
5. Dezember 2013
Rated 4,0 out of 5,0 by Ed309 great location
lots of shopping and restaurant nearby, perfect for a romantic getaway plus retail therapy trip
4. Dezember 2013
Rated 2,0 out of 5,0 by Jillybean295 Garbage in our room upon check-in.
There was an empty potato chip bag and empty medicine package in the bedside drawer closest to the window and something brown spilled in the drawer and on the phone book. There was a mint on the bathroom vanity. Very disgusting.
The reception staff and cleaning staff were outstanding!! Above and beyond in friendliness and helpfulness! We loved that a movie night was provided for families! Great feature! And the refreshments and hot drinks were very welcoming!
The reception staff and staff that was wandering around all night tidying things up (may have been cleaning or maintenance?) were super friendly. Your staff makes your hotel!!!
4. Dezember 2013
Rated 5,0 out of 5,0 by Trink Excellent Stay
The housekeeping staff on our floor were a delight. Fun and friendly. Would definitely stay there if in the area again. Fast and easy check in check out. Breakfast staff very friendly and helpful.
1. Dezember 2013
Rated 5,0 out of 5,0 by Youra Top of the line
This hotel should be a model for all Holiday inn Express. I call it a 5* + You cannot find anything negative about the place (except noisy fan system). Top notch staff, services, beautiful inside, quiet even if busy. All kind of little goodies you don`t find anywhere else.
26. November 2013
Rated 5,0 out of 5,0 by Wilkie1968 Weekend Shoppers
We always make this Holiday Inn Express our one and only choice while we are in Watertown area shopping. We stayed from Friday night till Monday morning and we were not disappointed at all. From the great greetings on Friday night to the hope you enjoyed your stay with us on Monday morning we had nothing but praise for the staff at this hotel. Everyone is friendly and the very helpful from directions to suggestions for local eats. As always location, location, location right off the highway and close to all the shopping we look for in Watertown.
We have stayed in two other nearby hotels and both were big let downs, from 3 trips up and down the elevator upon arrival as the 2 Non-smoking rooms reeked of smoke/stale smoke but were both marked as Non-smoking on the 3 trip downstairs to the front desk after being in the second room offered I asked them to cancel our reservation altogether, went out the front door and saw the sign for the Holiday Inn Express across the parking lot and we have never looked back.
Thanks Canadian Weekend Shoppers, K & R
21. November 2013
Rated 5,0 out of 5,0 by Sunchaser Well kept hotel - Fabulous Desk & Housekeeping Staff
Absolutely wonderful spot to stay - clean and comfortable rooms, great breakfast and even a bowl of soup in the late afternoon.
The staff are extremely pleasant, helpful and friendly. I think it speaks volumes for a company that can both hire and retain staff of this calibre. Holiday Inn Express in Watertown certainly has been able to do that! Kudos to you - I certainly know where we will stay next time we return to Watertown. And a special that's to Kristi (our housekeeper on the 1st floor) and her manager for taking those extra couple of moments to make us feel so welcomed and valued.
21. November 2013
Rated 4,0 out of 5,0 by AA8226 Great breakfast
Nice hotel, close to shopping and great restaurants
20. November 2013