Rated 4.1 out of 5 by 264
Rated 3.0 out of 5.0 by Michelle 47 Nice hotel, fair value for the price
The rooms are large, the staff is very nice. Everything else is far and you need a car in order to go anywhere.
July 26, 2015
Rated 5.0 out of 5.0 by tggr1 Great Stay made a Great Trip to DC
Hotel staff was great and helpful. Traveled to visit DC and this was the perfect spot near the metro with a shuttle! Family had a great visit everyone we met was very helpful. Made our family trip very easy! Nice hotel with a great staff and breakfast!
July 24, 2015
Rated 4.0 out of 5.0 by dodi58 Wonderful staff!!!
The hotel staff was very friendly and very helpful.
July 23, 2015
Rated 5.0 out of 5.0 by CBtravellers great place between weekend baseball games
This HIE is convenient to Branch Ave Metro, 15 min to ball park, and free weekend parking.
It's always a pleasure to stay here.
July 23, 2015
Rated 4.0 out of 5.0 by Gemini23 Will stay again
Although I experienced some minor problems that were addressed; I would stay here again. The location was very convenient, the staff was very friendly and the comfort of the room exceeded other holiday inn express hotels that i have stayed at before.
July 22, 2015
Rated 3.0 out of 5.0 by Lobo2502 Less than knowledgeable front desk
It's a nice place, a little farther from where I was doing business than I thought, but it's a convenient location. 3/4 mile from a Metro stop - either a nice walk for exercise, or their shuttle will run you up there. The room was more than adequate and clean. The little gym was nice and handy. Breakfast was adequate - even though the woman who set up breakfast was kind of rude.
The problem I had was with the front desk staff not knowing how to do their job in terms of billing and promotions, and not honoring what a guest was told. For a place that apparently often caters to people staying on official travel, this was very surprising. Their computer system and/or people knowing how to USE it could definitely use improvement! I had to use my own credit card - not for incidentals (that's understandable) but to be authorized for the whole stay, until the accountants at my agency could straighten things out the next business day. When I checked out, I had to speak to the GM to ENSURE that things were billed correctly. FTR, front desk staff were not unkind, or unprofessional in their demeanor. They just seem to need to know better what is going on.
July 21, 2015
Rated 5.0 out of 5.0 by kmom07 Great place to stay when visiting DC
Stayed here for the value of the hotel with breakfast provided. The shuttle was a quick trip to the Metro and we took that into Washington DC. Breakfast was good and there were plenty of choices-- loved the options on the coffee machine (strong, normal, or iced for caffeinated or decaf!). Room was comfortable and cool, once we turned the air down to our liking. Bed was very comfy. Only "complaint" was that we could hear a laundry room and television through the vent in our bathroom-- a bit unnerving at first. We would definitely stay here again!
July 20, 2015
Rated 5.0 out of 5.0 by John1755 Nice hotel with a wonderful staff
I was initially concerned with the location; however, if necessary you could walk to the Metro station. The staff was excellent and their pride in their service and property maintainance is clear. The staff was very accomodating and provided shuttle service to the Metro on a moments notice. I feel the hotel is a good value and would recommend this hotel to others.
July 9, 2015