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Rated 4.5 out of 5 by 270 reviewers.
Rated 5.0 out of 5.0 by Modern and Clean Room looked like it was just refurbished. Looked like new furniture, new carpets and new mattress ( I always check the mattress upon arrival). Bathroom modern and entire room very clean. Mattress was a bit soft for us but that is a personal preference. Wanted more towels and they were immediately delivered. Room was quiet as I asked for a room away from freeway off ramp. Only issue was that the furnace/air conditioner was in a locked closet type structure. It worked well and efficiently except it was located about 3 feet from the head of the bed. So the usual sound units make when they go on was magnified when in bed since it was so close to my head. Nevertheless, all other things considered I recommend this hotel. Clean and secure are the most important issues for me. June 29, 2015
Rated 4.0 out of 5.0 by Nice Hotel outside of Sacramento Was a nice standard stay at a Holiday Inn Express. The rooms were clean, staff were friendly. Great value for price. June 28, 2015
Rated 1.0 out of 5.0 by staff and service Our baseball team has used this hotel many times before when we have away tournaments and have previously been satisfied with the accommodations. However, this time during our week long state tournament when the outcome of each game was uncertain, staff were rude, inconsistent with their information offering different checkout times for each person when asked for late checkout--WE WERE TOLD there were several rooms avail and half our team had to stay across the street which was absolutely excellent compared to HI express. Very disappointed and will not bring our business there next year. We spent a lot of money there this year with our Cal Ripken teams and there was no appreciation or consistency with staff. The girls at the front desk were very RUDE and unprofessional. Management should talk to them about their behavior and treatment to customers. Additionally they held money from credit cards and many of us were short money during the tournament even though we weren't saying there any longer. Very disappointed!!!! June 25, 2015
Rated 2.0 out of 5.0 by Staff great, but prepare for ants... First night of stay found ants...moved to two additional rooms, both had ants on headboard and side tables. Staff was very nice and tried to be helpful, but every room we were offered had ants. Second morning I woke up to ants crawling on me. All rooms we were offered were far apart, one was on a separate floor...something is wrong. June 25, 2015
Rated 5.0 out of 5.0 by Hidden Gem With all of the competition in the hospitality market this hotel is certainly a gem! Clean, very modern and competes well w/some of the more popular chains at a fraction of the cost. I will always choose the big H as the best bang for my buck! June 24, 2015
Rated 5.0 out of 5.0 by Very clean and comfortable Nice spacious clean rooms. Comfortable beds. Bathroom sink and mirror were outside of bathroom, a big plus!! Nice refrigerator and microwave. Hotel staff guessed our name on arrival, was real nice. June 22, 2015
Rated 1.0 out of 5.0 by room service was not completed in timely matter. room was not cleaned until late in the afternoons. When told about problem it still took over one hour for someone to respond and then only because management was involved. June 22, 2015
Rated 4.0 out of 5.0 by comfortable; clean; good staff nice location close to shopping areas and good restaurants. also close to some government hq's. June 21, 2015
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