Rated 4.3 out of 5 by 106
Rated 3.0 out of 5.0 by Parisfancy Ennis Holiday inn
The rooms are very comfortable. Clean with nice amenities. Laundry on second floor. The only complaint is with the staff.
Front desk staff is professional and good. The breakfast server has a JOB. She could care less about helping anyone. Items needed to,be replinshed including cofffee. However, she was busy visiting with the front desk staff and could not be bothered. The pancake machine needed attention, hot dishes were empty, etc. the housekeeping staff had big linen carts in the ekevators which we understood. However, upon exit they almost knock us down without so much as an "excuse me".
A few days before we stayed at Holiday Inn Exoress in Ozona TX. Everything was first clas and perfect.
Ennis needs to have a retraining program for the service staff. They are rude and arrogant. Front desk staff are great.
July 10, 2015
Rated 1.0 out of 5.0 by barbeepkt Dirty just ruins everything
HI Express is usually our go-to choice for personal travel and we stay at them about 6-8 times a year with our kids. This one however was not a good example of how they should and can be managed. The front desk staff was less than thrilled to help anyone and seemed "put out" to answer simple questions like..."which way to the elevator?" Worse than the service was the cleanliness. Everywhere you looked it was dirty or just not being maintained well. Lobby was dirty, elevator was dirty, the little convenience store area was filthy, room was dirty, pool was nasty, hot tub didn't work, breakfast area was dirty, luggage cart wheels were all flat. I'm sorry but when you have to worry about what has been cleaned and not, it's hard to simply relax and enjoy yourself. My family will not be staying at this hotel again.
July 10, 2015
Rated 4.0 out of 5.0 by Warrior99 Professional and courteous staff
A great night stay was provided at a reasonable cost with many amenities in a great location,
July 1, 2015
Rated 5.0 out of 5.0 by annie176 Convenient location, friendly service, good food
When visiting Ennis, I will choose this property again.
June 19, 2015
Rated 4.0 out of 5.0 by TLF11 Business Trip
The staff was friendly and accommodating. The rooms were clean and comfortable.
June 19, 2015
Rated 4.0 out of 5.0 by Debweddingparty Fleas on the 4th Floor
I now have 30 flea bites on my abdomen and thighs.
Loved the room and hotel staff, but really? I'm afraid to go back.
June 16, 2015
Rated 5.0 out of 5.0 by R. King Way above avergae
I stopped there on a business trip while driving in Texas.
It is about 45 min south of Dallas. The check in desk woman was so nice. Friendly and made me feel welcome. The room was very comfortable and I liked the thermostat control and AC fan would shut off when it wasn't running. I hate the AC units that run all the time. The Breakfast was good and the helper was very nice. Overall I think the best HIE I have ever stayed at. Thank You
May 25, 2015
Rated 5.0 out of 5.0 by Lindsay913 Very comfortable bed, but curtains wouldn't close
Everything about the hotel was sufficient. Lots of towels in the bathroom, complimentary coffee, hair dryer, clean everything, etc.
A peeve I have with all hotels is the small size of the water cups, but that's always true so I can't count it against Holiday Inn.
The front desk night worker was not helpful about the area....she just told us "I don't know...Chili's, fast food - there isn't much in Ennis," when we asked about a local restaurant.
The only real problem I had that I do blame the hotel for is that the curtains did not close, and we had a view of the parking lot lighting so it wasn't as dark in the room as I'd like to at night. Not a huge deal, but I don't understand why they don't close.
May 20, 2015