Rated 4.6 out of 5 by 207
Rated 5.0 out of 5.0 maids &front desk
we started off with an experienced clerk, that had a great attitude noticed , that she,lisa treated everyone like family and best friends. one of the best check in clerks that i have ever experienced at any hotel,motel,etc. the maids were excellent in all ways polite. we were staying to go to the mayo clinic. iam a heart transplant patient. my wife had just developed a bone spur on her foot. intice a maid from the last visit that flys an american flag on her cart , so she helped my wife get the luggage cart down. i am a vet so i appreciate the flag which i"ve seen american"s burn and stomp . she" is from ukraine so maybe she needs to teach american"s what we have that lots of people don"t. the breakfast lady was also very kind and grateful .overall a great job by everyone. thanks,so much.will always stay here when in jacksonville.
November 27, 2015
Rated 5.0 out of 5.0 by Ben and Cat Comfortable beds and good a/c
Beds were really comfortable and the air worked well.
November 24, 2015
Rated 5.0 out of 5.0 by Steve and Di Great service
close to Mayo Clinic. Clean comfortable room and all over great service.
November 20, 2015
Rated 5.0 out of 5.0 by Snipe26 Friendly and attentive staff
Very satisfying experience, friendly and attentive staff, complimentary breakfast was very good with nice variety. Room was very comfortable and nicely decorated, cleanliness was more than satisfactory. The only complaint was a musty smell in the hallway.
November 18, 2015
Rated 4.0 out of 5.0 by G1111 Check in
Courtney did an excellent job at check in making me feel welcome.
November 16, 2015
Rated 3.0 out of 5.0 by notcomingback123 Could be so much better ..
I understand that this is not a top-of-the-line hotel, even within the HIE chain however, I think with a few small tweaks it could be SO much better.
Firstly, the evening front desk clerk is absurdly obnoxious. Her over-the-top, loud greetings made my entire family uncomfortable, every.single.evening when we returned to the hotel. Additionally, with the exception of one evening, she was standing outside the front of the hotel with several men who were smoking and sitting on coolers. (Not sure what was in the coolers.) This set-up was like running the gauntlet. Her attire was also less than professional.
As for the non-staff portion of our stay, the elevator floor was so sticky that our shoes stuck to it .. for the entire week of our stay, the bed was apparently old; when my husband and I laid down, we rolled to the middle. The shower had mold/mildew growing in it.
And last but not least, the "free" breakfast. I get that it's included in the price of the stay, but does it have to be powdered eggs, dried out sausage, flimsy bacon and pre-made baked goods? The only thing good about the breakfast is the large selection .. cereal, yogurt, oatmeal, hot food however, the gravy tasted like chemicals, the eggs were flavorless and there was only one type of fruit all week .. bananas.
We travel to Jacksonville frequently because one of our children is married to a U.S. Navy Sailor and they are stationed there, but we may have to choose a different hotel/chain for our next visit. This stay wasn't worth the money we paid and frankly, we can't take dealing with that evening front desk clerk again.
November 11, 2015
Rated 5.0 out of 5.0 by wddawg Great experience
My visit to the property was very enjoyable. The staff was very friendly and the room was very nice and confortable
November 11, 2015
Rated 4.0 out of 5.0 by Mom-mom W. Good value for the money,easy access to main roads and beaches
As this area is not primarily a tourist destination, wasn't sure what we would find. What we found was a clean, inviting comfortable hotel worthy of the HIE reputation. Less than 10 minutes from Atlantic Beach and even less to Atlantic Blvd. Loved the breakfast buffet! Unfortunately not pool weather, but it was well-kept. Will definitely stay here again when in the area.
October 31, 2015