Rated 4.6 out of 5 by 374
Rated 5.0 out of 5.0 Excellent Hotel!
The hotel was clean, comfortable and in excellent repair. The room was spacious. Staff were attentive and courteous. This Holiday Inn is truly a gem I would recommend this Hotel without question to any of my freinds or family that were going to stay in this area.
August 24, 2015
Rated 5.0 out of 5.0 Awesome hotel staff!!!
We noticed right away that the staff at this hotel was very friendly but when we checked out and was at the airport waiting on our flight, we received a call from Emily telling us that the maids had found clothing that we left behind. We didn't even know we had at that time.
Emily explained that she would make arrangements to forward the items to our home and within four days they arrived.
This is only one example of the outstanding customer service at this hotel.
I highly recommend this location if you are staying in or around the Rockford, IL. area.
August 24, 2015
Rated 5.0 out of 5.0 by PHOTOGUY1057 Love's Park
Very clean and hotel staff is top notch. Much better than average service and very well maintained property. Will definitely stay here on my next trip to Rockford.
August 23, 2015
Rated 4.0 out of 5.0 by BuenRio25 highly recommended
safe location. the room is neat and clean.
awesome breakfast. steven at front desk is nice.
definitely coming back.
August 20, 2015
Rated 5.0 out of 5.0 by Inzo15 Overall enjoyable experience
Staff was courteous and helpful. Room was clean and comfortable. Breakfast was great, with a wide selection of items. Complimentary pancakes at night were a wonderful surprise.
August 20, 2015
Rated 4.0 out of 5.0 by Stessmac King Deluxe Room
I had friends travel with me for the long journey and to keep me company on the road. Stayed in the king deluxe room because it had the fold out couch bed. Gave my friends the king and I slept on the NASTY fold out bed. Bed was not pre-made compared to other hotels I've stayed at. Thank goodness I didn't get any skin irritations from it.
The front desk employee was overselling the hotel and the room. Kind of being a smarty pants about everything. I work in sales and that was no way of treating customers.
August 18, 2015
Rated 5.0 out of 5.0 by FacilitatorLaurie Great Place
Highly recommend this location. Well worth the money. Clean rooms that are well kept.
August 17, 2015
Rated 5.0 out of 5.0 by Hawk Traveler HIE 4th stay, different locations
Overall I really like the HIE having stayed at 4 different ones over the last year. Every one is newer which means clean. This one is like the others, clean, quiet and my general impression is they do wish to make the customer happy.
I feel it's a bit pricey, maybe 10-20% higher than I care but they're consistent so I'm a bit more content given of late, it's a sure thing. However verses some other newer HIE, this one had a Hot Tub.
my only negative is I really dislike the lack of a middle stairwell in lieu of only the elevator. They're (new HIE# really slow and for only 3 story, you can wait 3-5 min. I normally just hit the end stairwell and can only speculate that the choice in only end #building) stairwells is due to fire dept desires.
In any case, I try and catch deals on the HIE but find the rooms, staff and breakfast a good sure thing.
oh, one thing to note is that if you use GPS on your phone, be weary .. the Hotel is pretty much the NW corner of 51 and East Riverside Blvd. Spouses Verizon driven map was way off and in trusting it ... wished we hadn't wased the 45 min driving around the perimeter of the hotel .. within a mile but not close enough to see it.
August 15, 2015