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Rated 4.3 out of 5 by 291 reviewers.
Rated 2.0 out of 5.0 by Surprisingly Disappointed. I stay at Holiday Inn a lot for work. This hotel was below their usual standard. I was very surprised that they didn't offer a microwave or a fridge. When I first checked in, it was past 4:00 pm and my room still wasn't ready. Everyday when my room was cleaned, there would always be a hand towel missing or a shower cloth missing. I was very disappointed with this Holiday inn. I usually don't write reviews either. On the Brighter side, the front desk was very helpful and welcoming. April 27, 2015
Rated 5.0 out of 5.0 by Easy Access I enjoyed staying at this hotel. It was easy access from the freeway to the beach. The staff went out of their way to assist me in every way needed. I was greeted immediately. There was a cleaning staff that stopped what she was doing and immediately came to my side to help me as I was carrying a one year old, trying to steer the utility cart with all of my luggage and get into my room. This was greatly appreciated!!!! April 23, 2015
Rated 5.0 out of 5.0 by Great location and the staff is wonderful everything went as expected during the stay. We had no problems at all and will return in the future. April 19, 2015
Rated 4.0 out of 5.0 by Nice Complimentary Breakfast A little expensive for the value it provides, HIE makes up in the freshness of the room, and the hot and available complimentary breakfast. Internet was free and wifi worked well, even though you could loose connection a couple of times. April 17, 2015
Rated 5.0 out of 5.0 by What a lovely weekend in Santa Cruz We were greeted by fresh baked cookies and a professional and friendly staff. Our room was very very clean. The room was comfortable and we were able to keep it very dark in the a.m despite the blazing sun. The hotel is in a great location, its well kept and everyone was extremely friendly and displayed a willingness to help. I had a great experience I would stay there again. April 16, 2015
Rated 5.0 out of 5.0 by Favorite lodging in Santa Cruz The new Holiday Inn Express and Suites in Santa Cruz is an eco-friendly, customer friendly destination that provides the perfect balance of value and quality for a relatively frequent traveller. I always prefer this property because of the consistency of service, comfort, amenities, location, and peace. April 15, 2015
Rated 3.0 out of 5.0 by lack housekeeping checked into room, no towels or toiletries. Had to call front desk 3 times , April 15, 2015
Rated 5.0 out of 5.0 by Great location and AMAZING staff I always enjoy my stays here. The staff is consistently wonderful and the location makes getting anywhere in the area pretty easy. April 12, 2015
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