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Rated 4.6 out of 5 by 270 reviewers.
Rated 4.0 out of 5.0 by Good Night's Rest The hotel was clean and comfortable. I chose this hotel because I was traveling with a total of 6 people in my party. 3 adults and 3 children. They had a suite with two queen beds and a hideaway sofa. The room was large and comfortable. The only small issue was the fact that the hideaway sofa had no sheets or blankets on it. I do realize that blankets may be too bulky to fold up in the sofa, but a basic fitted and top sheet would have fit. Instead, we had to search for blankets and sheets and extra pillows, and then make the bed ourselves. Not a big deal, but definitely a pain when you are tired and just want to get into bed. The free breakfast was a nice perk, but it was extremely crowded on the weekends as expected..but they only had one person working the breakfast area. With so many people to feed, and so much to keep cleaned up and refilled, they needed at least one more person. Because of the lack of staffing, the trashes were overflowing and the food was continually out or the pancake machine or juice machines were needing refill cartridges. So breakfast wasn't as good as it could have been and took a long time to get something to eat, but it was free. Just keep that in mind though if you are short for time in the mornings. April 29, 2015
Rated 5.0 out of 5.0 by good experience graet room, good wervice and excellent breakfirst. the scene around the room is clean and green. April 27, 2015
Rated 5.0 out of 5.0 by Staff and service We found the staff helpful and friendly. This was the first time we had visited this area and chose this IHEX in order to tour the NASA Johnson Space Center. Staff provided us excellent directions to NASA, which included written directions and a had drawn map. Can't ask for better customer service than that. The room was quiet, comfortable and clean. In the morning we were well rested from a long drive. April 25, 2015
Rated 5.0 out of 5.0 by An excellent base for the Bay Area region We recently stayed at this hotel. We had previously visited the area twice. We stayed in two different hotels at those times. By far, this is the most comfortable and quietest hotel in which we have stayed in the area. We will be back! Highly recommended! Great value! April 19, 2015
Rated 4.0 out of 5.0 by Good for Night before Cruise stay The hotel was as good as you would always expect from HIE - the only issue was the breakfast - they weren't able to keep up with the demand of a full hotel and it made eating and trying to throw away trash a pain. Other than that, and the higher price than other HIE's, I'd recommend this hotel. April 15, 2015
Rated 4.0 out of 5.0 by My favorite place to stay in Houston Staff seems to take care of this property well. Have stayed here multiple times, and not once have I had an issue with cleanliness. April 13, 2015
Rated 2.0 out of 5.0 by Comfortable bed, but unpleasant staff I took my girls and grandkids to play at NASA and a few other local attractions and though I had my paperwork with me when I walked in the door it took around 15min. and two staff members to check us in and get us keys. No one apologized for the inconvenience either. When settling in for bed we discovered out sleeper sofa (in our room that should sleep 6) was broken and the front desk said there was nothing they could do till the next morning. They refused to move us to another room so we ended up pulling the mattress off the broken sofa and the kids slept on the floor. The next day we had to wait on the manager to look at the sofa and decide how she was going to help. Her answer was a 1 person rollaway leaving me to share my bed with 2 grandkids. They still refused to let us change rooms. April 10, 2015
Rated 5.0 out of 5.0 family reunion we booked these rooms last minute for a family reunion in Clearlake. The property is very welcoming and clean, the staff is not only very friendly but went above and beyond. I will not only recommend this Hotel but will also come back myself. April 7, 2015
  • 2015-05-01T11:40:14.760-05:00
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