Rated 3,8 out of 5 by 26
Rated 1,0 out of 5,0 by TerribleDisappointed Disappointed
As an IHG Platinum member, I stay in Holiday Inns a lot. I decided that I would redeem my points for a family holiday vacation to Disney and chose this hotel since it was close and had a shuttle.
Big mistake! The hotel staff failed to accommodate my request for an upgrade and stated there were none available. I confirmed by a guest later that there were in fact upgrades available. Instead, the staff placed me in a room with broken tile laying on the floor, carpet tact strip exposed, an unsealed window that leaked, and room dimensions and toiletries that were way under par for five guest. I truly believe it was because I redeemed my points for this stay that the staff failed to accommodate me with quality customer service.
When I brought this to the attention of the hotel manager, she just blinked a lot at me to portray false confusion and disbelief in my unhappiness. I felt she was attempting to belittle me and my complaints. I mentioned that it would lose our continued patronage, but she did not seem to care. She offered no remedy of condolence for my displeasure.
Additionally, the shuttle service, which was the reason we chose this hotel, leaves much to be desired. If the concierge (3 at one desk) aimed to do their job, I would have known that before our family had to wait an hour at night - in the cold - for the shuttle to pick collect us. We drove to the parks for the remainder of our stay. The concierge were too enthralled with their computers and relaxation time to "act' like they cared/wanted to welcome me and answer any questions I had when I approached them.
By the second night, I was so disappointed and wished to leave. I would have waived all the points that I earned just to get out of this hotel since they treated me as though they didn't care to have my business. This was very disappointing because I have been such a loyal customer, and this time (with my family) was the one that really mattered to me. I would have left if I did not have five people to pack up and move.
Don't say I didn't warn you - save your vacation and stay somewhere else.
4. Dezember 2013
Rated 5,0 out of 5,0 by ROBINS54 OVERALL STAY
WE STAYED AT HOLIDAY IN FROM 10/10/2013, UNTIL 10/16/2013, AND I WANTED TO LET THE HOTEL KNOW THAT WE HAD A GREAT TIME. I WAS SKEPTICAL AT FIRST BECAUSE OF OTHER REVIEWS BUT DECIDED TO GIVE IT A TRY. I'M GLAD WE DID. FROM THE MOMENT WE GOT THERE (11:30 AM), WE WERE CHECKED IN RIGHT AWAY AND CHECK IN WASN'T UNTIL 4. WE RECIEVED BREAKFAST BUFFET COUPONS WITH OUR ROOM. FRONT DESK AGENT TM, TOLD US ABOUT ALL AMENITIES OFFERED AT THE HOTEL. TM PROVIDED EXCELLENT CUSTOMER SERVICE. WE TOOK ADVANTAGE OF APPLEBEES BEING RIGHT ON SITE AND THE SHUTTLE SERVICE OFFERED TO ALL DISNEY ATTRACTIONS, WHICH WAS PLUS. WE DROVE OUR RENTAL CAR TWICE THE WEEK WE WERE THERE. I ALSO LIKE THE FACT THAT ALL ATTRACTIONS WERE CLOSE BY, 7 ELEVEN NEXT DOOR, RESTURANTS ALONG THE MAIN ROAD AND A GIFT SHOP FOR SOUVENIRS ACROSS THE STREET. THE ROOM WAS A BIG KING ROOM, NICE POOL VIEW, EVEN THOUGH WE DIDNT GO TO THE POOL OR TIKI BAR. THE STAFF WAS VERY FRIENDLY AND HELPFUL WITH EVERYTHING WE NEEDED. HOILDAY INN WILL BE OUR NEW VACATION SPOT. WE HAD A GREAT TIME. ONLY COMPLAINT WAS WI FI DIDN'T ALWAYS WORK, BUT THATS UNDERSTANDABLE WHILE ON VACATION.
THANK YOU , I HOPE TM IS STILL WORKING THERE, SHE IS A VERY NICE PERSON
23. November 2013
Rated 2,0 out of 5,0 by DisneyCrissy The Bed is the Most Important!
My experience with this hotel started positively when I contacted them to request an easily accessible room due to my husband's recovery from Achilles surgery. I faxed them a request two to three weeks before our arrival and received a phone call in response! That was very unexpected. When we checked in, the desk clerk was incredibly nice and I was surprised by the goodie bag for being a rewards member. The modern decorations throughout the hotel were nice. Parking seemed plentiful, but I'm not sure how booked the resort was. The pool area was amazing and I could see myself staying at this hotel for a relaxing weekend. I really liked the security: there were two doors which required a room key to access our hallway. The Bath and Body Works toiletries were a nice surprise. It would have been nice if the coffee maker had tea or cocoa, but that would be a bonus and did not detract. The microwave and refrigerator were a very nice feature. The room safe was wide, which accommodated 2 iPads, prescriptions, and my purse. It would have been able to accommodate a laptop, which is rare. Overall, the room was very clean but there was dust on the tissue holder (not sure how that was missed).
Now, my biggest complaints....We only stayed 2 nights and the WiFi was up and down the second night on 2 different devices, so I don't think it was me (not a good thing when you are paying a resort fee which includes it). We returned to our room at 3 pm to take an afternoon nap and the maid service was just getting there (we left our room by 8:00 am so that wasn't the reason). We had to sit by the pool for about 15 minutes before we could return to take a nap. Most importantly, the pillows were not fluffy (too flat to be comfortable, but too thick to stack) and the bed was very hard. My husband was only able to sleep 2 hours the first night because he was so uncomfortable. I think exhaustion won out the second night, rather than getting accustomed to the bed. We were in room 148 and I wonder if this was the same room where another reviewer complained about the bed. Since the bed is one of the two most important parts of selecting a hotel (cleanliness being the other), I'm really hesitant to stay here again.
11. November 2013
Rated 5,0 out of 5,0 by goofylp Enjoyable for the whole family
Close to attractions, clean and comfortable. Got a room upgrade for being an IHG member. Will definitely come back again and again!
10. Oktober 2013
Rated 3,0 out of 5,0 by medny58 all ready reviewed update
The customer service at this property was excellent-I have received an E-Mail from the hotel and an Email from Apple-bees and they are both addressing the issue. I forgot to mention the vents in our room needed cleaning. I liked the layout of the hotel but the automatic doors need adjusting as well had one close on me and bruised my arm for a week. Seems to be a better fit for families with children. I was only staying overnight to go to my timeshare.
8. September 2013
Rated 4,0 out of 5,0 by Ashatl Good location from Disney
First of all, you should have a bigger sign as some one approaches your property. The 7-11 sign just before your property almost hides the entrance of this resort.
Our check in was smooth and the lady (Tiffany) at the Front desk was very polite and friendly. The bell boy took our luggage up to the room. Make sure you opt for the breakfast package because breakfast individually at Apple bees can be expensive.
Overall we were satisfied with our stay at the property. Some things that need improvement -
Bedding - Pillow cover, bed sheets, blankets were all worn out , they were really old. Needs improvement
Dining - There is applebees restaurant in the property that acts as a dining for this resort. The staff at the restaurant needs to be a bit more quick in seating and serving (specially in the morning), when people are getting ready to get to the parks.
This resort is close to the Disney parks.
5. September 2013
Rated 5,0 out of 5,0 by Anthony69 Great Hotel after disappointing experience at Daytona Beach
Hotel staff appropriately treated me like a Platinum Elite member. they were very responsive to our needs. Check-in was early, we got the room we wanted, the property was very nicely appointed, and the kids loved it. Very nice property in close proximity to WDW and other parks. Will stay here again!
2. September 2013
Rated 5,0 out of 5,0 by medny58 restaurant attatched to hotel
We ate at Apple bee's which is attached to the hotel the hostess was less than professional she was childish and rude. When I spoke to the manager he apologized for her behavior (if this happened to you) kind of a insulting apology and the actual hostess never was asked to even come over to our table. We were insulted and they just thought we wanted a free meal which we never even eluded to any freebies. It was a Friday night and the restaurant was less than half full and I am quite sure the hostess has a lot to do with the lack of patrons. I gave the hotel high marks because their staff was superb. The vent in the bathroom was very dirty as well as the ceiling so not all 5 stars.
29. August 2013