7611 Katy Freeway
Houston, TX
77024
United States
Zameldowanie: 3PM
Wymeldowanie: 11AM
Wiek zameldowania: 21
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Houston Galleria Area"/>
Opinie gości
Każda otrzymana opinia i ocena jest weryfikowana, aby wyświetlane były wyłącznie informacje przesłane przez gości, którzy faktycznie korzystali z hotelu.
82%
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Ogólne wrażenia 4,2
82%
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2 nocleg
ByUpser22
maja 11, 2025
The hotel was comfortable and the breakfast was very good. The staff was extremely friendly.
Świetny pobyt?
ByAlyssa
maja 10, 2025
This was a nice hotel, friendly staff, good breakfast. The room was some traffic noise as I was facing the street. Overall great property to stay.
We enjoyed our stay at the Crowne Plaza Hotel
ByNancyJ
maja 07, 2025
The staff was very nice upon check in and check out. Our room was clean and the bed was comfortable. We had everything we needed. This hotel was in a great location for what we wanted to do. We would stay here again when we are in this area.
Wygodne
Toyer
maja 05, 2025
A quiet hotel,close to shopping experiences,door dash good service,close to mega church. Sam,Walmart,Ikea,CVS,Walgreens,bus line,dave & busters,comedy shows
Rozczarowany
Mia M
kwietnia 15, 2025
First of all I’m a diamond member. I’ve traveled to quite a few different hotels, but I have never in my life been so disrespected by an employee. First of all I was told she was a manager. Come to find out that wasn’t true at all. After reading a few other reviews I can tell she does this often. She needs to be removed from the front desk immediately. Shes a short Indian lady. I didn’t even care to remember her name. But overall the hotel is nice.
Love your front desk staff as well as the eating area staff. great service and very clean! Thank you!
ByJulio Rendon
kwietnia 14, 2025
Awesome service; I love everyone at the site. I will be coming again. The service and the stay was superior
Always comfy beds. Nice upgrades.
2025 :
kwietnia 08, 2025
I stay here every time i visit Houston. The upgrades that have been done in the rooms are very nice, the rooms are brighter, they feel more cozy. I can say that I will continue to stay at Crowne.
Świetna obsługa klienta
ByKing
kwietnia 02, 2025
I love this place it’s like they have everything you need where you really don’t have to leave the hotel. The customer services is great the food is great I will be back soon. When your thinking of a place to book make sure you book here.
Czysty i przyjazny personel?
ByKeem96
marca 25, 2025
Hotel was undergoing renovations but property was still quite nice.. staff at hotel was great but the bartender Celma or celby was amazing
Bad stay experience
ByLai X
marca 23, 2025
As a former hospitality industry professional, I have never criticized or complained about any service on social media because I understand how challenging their jobs can be. However, my experience at the Crowne Plaza Houston Galleria Area by IHG made me extremely uncomfortable.
First, the hotel is located next to I-10 highway, and while I expected some noise, I did not anticipate it to be this loud. My room, 333, was at the corner of the building, objectively the closest to the highway. The noise from the highway kept me awake all night long. Additionally, whenever a guest slammed their door, I could feel the entire hallway shaking.
The hotel was painting the corridors on the operating floors, and the strong smell of paint was overwhelming.
Now, let’s talk about the service:
Staff Using Guest Elevators – I have never seen hotel employees allowed to use guest elevators when a staff elevator is available. In this hotel, despite the staff elevator being close to the guest elevator and not in use, employees openly used the guest elevator. Am I outdated, or isn't separating guest and staff elevators one of the basic standards in hotel service?
No Drinking Water – There were no water dispensers in the rooms or on the floors. If a guest wanted water, they had to take the elevator all the way down to the front desk to get some. There was no complimentary or even paid bottled water in the room. I understand the need to cut costs, but have the managers calculated whether forcing guests to use the elevator frequently actually saves money? The electricity and maintenance costs of an elevator trip far exceed the mere 8 cents it takes to provide a bottle of water. By the way, the complimentary coffee pods in the room were undrinkable—I suggest checking their expiration dates. Seriously, they tasted awful.
Housekeeping Service – I needed a small bar of soap, and while I understand it’s not a necessity for every guest, there was none in the room. My daughter called the front desk to request one, and guess what? They told us to pick it up ourselves. Excuse me, but what star rating does this hotel claim to have? Does your housekeeping department really lack the capacity to fulfill such a basic request?
Towel Supply – We booked the room for four guests, but we were only given three bath towels. I didn't make a fuss on the first day and simply requested an extra towel. However, for three consecutive days, we still only received three towels every day. I was speechless.
Conclusion
This was an extremely disappointing experience. I don’t know what standards the management company uses to evaluate this hotel, but from my perspective, its professionalism is severely lacking. I do not recommend this hotel.
Nice hotel, but next to freeway
TracyB
marca 18, 2025
Hotel is nice, but is next to a freeway. Our room was on the freeway side of the hotel and was noisy. Breakfast buffet was good. You can also order off a menu. Inside of the hotel did show wear in some places. Free come and go parking was a real plus.
My hotel stay- Five Star Service
ByToneka
marca 16, 2025
My hotel stay was amazing, it met my expectations and beyond. The cleanliness of the hotel from the lobby and my room made me feel very comfortable. The staff provided five star throughout my entire stay. The hotel is centralized to any area that you may need to travel to in Houston and is very close to the freeway. Crown Plaza Galleria will always be my choice of hotel anytime I visit Houston.