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Holiday Inn Express London Heathrow T4

Terminal 4, 1 Swindon Road London Heathrow Airport , Hounslow, TW6 3FJ

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
96%
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整體經驗

4.7

根據 654 評論
96%
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Ratings Breakdown

654評論

  • 5 星級
    512
  • 4 星級
    100
  • 3 星級
    24
  • 2 星級
    12
  • 1 星級
    6

Poor Customer Service

By

6月 28, 2022

Have been a priorty club/one rewards club member since 1985 and have never received such poor service as during this stay. My wife had concerns about a slippery shower so a rubber mat was requested. Nope, didn't have one and couldn't get one. Business center, nope - not available. Charge a restaurant meal to your room - nope. But the piece d'resistance came after check out when it was discovered that a cross and chain had been left behind. Sent an email to the hotel. No response - even as I write this a week later. Called IHG customer services who made contact and learned that housekeeping had found said item and that I should email them to get it returned. Sent the mail and got no response - even as I write this. Finally called and
after two attempts made contact and was told it was my responsibility to set up courier service even though I am back in the USA. When asked why several times the response was "We don't provide this service". Needless to say this one rewards member is angry and frustrated.

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Close proximity to what I needed

By

6月 27, 2022

The location of this property provided an easy access to my Terminal on check out day, the Underground (Tube) to get to my shopping and tours, the included breakfast was lovely, though it can be crazy busy in the mornings,

Food items on the limited all day menu was also lovely and tasty


Only negative was the nonexistent urgency of waiting staff, it's good the restaurant manager came and give a hand to turnover tables for other guests at breakfast.

Check in process, could be a lot quicker, with front desk staff having a basic knowledge of it's location and Amenities to guests.

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Good quality newish hotel

By

6月 27, 2022

I stayed here overnight before taking a morning flight. Room was comfortable, clean and everything was in good working order

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Comfortable bed and great service

By

6月 12, 2022

Nice hotel with comfortable bed and great service, with the room having all requirements and the air conditioner working properly

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Comfortable bed and quiet room!

By

5月 29, 2022

The bed was comfortable, although only a twin. The climate controls worked beautifully, so the room stayed comfortable. Room and bathroom were both a bit small, but not unusual in the UK. It was a very comfortable although not remarkable hotel experience. As a comfortable sleep stop on the way to the airport during a business trip, it was great!

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Excellent Front Desk Staff-Abigal especially helpful

By

5月 24, 2022

Upon check in we were greeted and welcomed as loyal guests. Abigail was quick to explain details about our hotel stay. It was one of the nicest Holiday Inn Express we have stayed in after traveling around the world. Great customer service, beautiful hotel, comfortable hotel rooms and quiet- especially being near an airport.

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Poor Front Desk Experience

By

5月 22, 2022

The rooms are clean and comfortable. We typically stay one night.

When we departed, we simply asked the front desk staff to ring us a taxi. She stated the tunnel to Heathrow was flooded and that taxi's are delayed as well as busses. We stated, thank you, but please would you dial us a taxi. She then stated, if the bus does not show up, I will, but in the interim it would be best to call an Uber.

We ended up calling our own taxi. The tunnels were not "flooded" but clear. We feel the staff person at the desk was lazy and could not bother to assist us.

Sad to ruin an experience over one simple request.

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Awesome Stay

By

5月 18, 2022

platinumelite

Stayed at this hotel after my cruise since my flight wasn't until the next day. The room was super clean and very comfortable. Bed was great. Bathroom was clean and the shower was very large. Staff was terrific. What I was most impressed by was the food. The lunch/dinner menu had a lot of choices and my chicken cesear salad was one of the best I have had. There was so many choices at breakfast, much better than any US Holiday Inn.

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Concierge was wonderful

By

5月 09, 2022

Ours was just an overnight stay, but the Concierge was extremely helpful. Not only did he help with our luggage, but he made sure we got our luggage on the airport shuttle the next day. The room was as expected for the IHG franchise, but the concierge really stood out

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Nicest HI Express

By

5月 01, 2022

Location sucks. Then an expected free shuttle turns out to be 6 pounds. Could have used my city bus pass for free. Middle of nowhere as Terminal has no train access due to T4 being shut down. Didn't know that.
Breakfast was not to HI standards or England's HIEx
Nicest HI Express have ever been in
. Didn't print my requested boarding pass so had to wait. Common thing with HI Express.
Someone from authority came barging into my room and asked if I was all right. When I asked why, they lamely told me that I was an important guest.

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Great service. Clean stylish room.

By

4月 28, 2022

Wonderful experience. Staff was exceptional. Room was spotless. Modern styling.

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Poor breakfast

By

4月 24, 2022

As a non egg vegeterian, I had the option of toast with quorn (not good ) sausages and beans. I like mushrooms for breakfast. Staff said I should pay for breakfast with Crown Plaza if I want mushrooms. Small issue that spoiled breakfast.

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