1-6 Clifton Gardens
Folkestone
CT20 2EB
United Kingdom
Check-in: 323h
Check-out: 11AM
Idade para o check-in: 18
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The Clifton Folkestone"/>
Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
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Experiência geral 4, 7
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Excelente hotel
PorMicrophyllum
julho 11, 2025
I’d highly recommend this hotel to anyone who wants a great experience at good value
Poor Breakfast service
ByMofiz
julho 08, 2025
The hotel is in a best position next to sea side. All the stay promise were kept. Everything was excellent except the breakfast service. I am a Diamond member and booked 3 rooms for 7 people. When we went to have breakfast and showed them the token the guy with suit refused the token. He said this is not valid and refered to go back to reception. At one point he accepted the token when i insist but then told us not sure if they can serve us as we were too many people. After waiting he managed to give us a table but no smile . he was asking about coffee to our next table few times and i was trying to approach him he was ignoring me all the time. At one point i went to the counter for coffee and he kind of dumped some coffee on the table and whe we asked him about a cuppacini he refused us with an attitude. We asked for 8 boiled eggs for 7 of us and the attitude we received like we were there as a monster! The whole breakfast time we were ignored while they were asking about breakfast around our tables. I felt really offended. During check out i was not asked about my stay!
ChatGPT said:
Thank you for sharing your experience. Here's a more polished and professional version of your feedback that you can use in a formal complaint or review:
Subject: Feedback Regarding Disappointing Breakfast Service Experience
Dear [Hotel Name/Customer Service Team],
I recently stayed at your hotel, which I chose due to its excellent location by the seaside. I appreciate that all promises related to our stay were kept, and overall, the accommodation and amenities were excellent.
However, I feel compelled to express my disappointment with the breakfast service, which significantly affected our experience.
As a Diamond member, I had booked three rooms for a total of seven guests. When we arrived for breakfast and presented our token, a staff member in a suit refused to accept it, claiming it was invalid and directed us back to reception. After I insisted, he eventually accepted the token, but told us he wasn’t sure if they could accommodate us due to our party size.
Eventually, we were seated, but the service was cold and unwelcoming. The staff member continued to ignore our attempts to communicate, while engaging readily with tables nearby. When I tried to get his attention for coffee, he continued to overlook us. When I approached the counter myself, the coffee was delivered in a dismissive manner, and when we requested cappuccinos, we were refused — again, with an unprofessional attitude.
Furthermore, when we asked for eight boiled eggs for our group of seven, we were treated as though we were being unreasonable. Throughout the entire breakfast, our table was largely ignored while guests around us received attentive service. This left us feeling unwelcome and disrespected.
To add to the disappointment, during checkout, I was not even asked how my stay was — a basic courtesy I would expect, especially as a loyal Diamond member.
Estadia fantástica
ByKatie
julho 01, 2025
Gorgeous hotel with sea views
Amazing breakfast
Super comfy bed
Friendly and attentive staff
Quick stop over
ByGH64
junho 27, 2025
Great hotel and very friendly staff. Shout out to Patrick on reception as he was very friendly and engaging.
Only one negative comment was that the lowest the air con would go down to was 21 degrees which was still a tad hot for this Scotsman. Apart from that this was a spot on hotel and one we’ll be staying at again.
Full of character
ByMrlee
junho 23, 2025
Lovely hotel with a view of the sea ,nice breakfast and friendly smiling faces everywhere
Birthday Bliss in Folkestone – A Hidden Gem!
ByTDM112
junho 22, 2025
We stayed in a Queen Suite for my mom’s birthday and had such a wonderful experience! From the moment we arrived, the staff were incredibly welcoming—smiles all around, super helpful with parking, and even surprised us with some biscuits on arrival.
The hotel has been recently refurbished and you can really tell—everything felt fresh, clean, and thoughtfully done. Our room was lovely, with a comfortable bed and spotless bathroom.
What truly made it special was the effort the hotel put into celebrating my mom. They had a playful birthday banner waiting in the room, and shortly after check-in, they hand-delivered a surprise birthday cake! My mom was over the moon.
Breakfast was a treat too, with a good variety of options and some tasty à la carte dishes to choose from.
Honestly, with all the little touches and the quality of the experience, the price felt like a total steal.
Highly recommend for anyone looking for a stay with heart and hospitality!
Always a,wonderful stay.
PorKeith
junho 22, 2025
Staff are wonderful , room size lovely always clean and tidy.
Comfy bed, large shower.
Food and drink great.
Nice hotel, tiny room.
ByClifton Hotel.
junho 15, 2025
A very small double room with a comfortable bed. Shower room / toilet was tiny and the shower water pressure was poor.
On arrival the reception area was clean and tidy, but the gentleman we checked in with appeared very disinterested and not particularly helpful. A little disappointing when he didn’t even attempt to point us in the right to our room until we asked.
Just Stunning
PorAsh18
junho 11, 2025
Beautiful hotel, tastefully stylish decorated with stunning views of the ocean.
Convenient for eating out and great bathrooms.
Byfoursquare
junho 09, 2025
This is my regular stopping place, whenever I am in Folkestone. Its a good location and, since its revamp, its quite a nice environment to stay in.
Lovely hotel which is recently upgraded
ByConor
junho 03, 2025
Lovely rooms comfortable and clean and great views
A happy stay at The Clifton Hotel
ByMam82
maio 30, 2025
On my first visit to Clifton Hotel after 6 years, I was delighted to be recognised and greeted as a returning friend by Ms Philippa at the Reception Desk. My stay was most enjoyable. Bedrooms and bathrooms have been completely renovated since my last visit and made for a very comfortable, fresh and well looked after environment with every convenience. Breakfast buffet, with its multiple choices, was accompanied by friendly and attentive service, especially from Ms Jingy and Ms Becky. This same professional service was apparent in the formal dining room, where I invited a friend for an excellent Sunday lunch, and in the Coral Bar where I also had light meals and coffee with friends. In fact local residents told me that The Clifton had become a popular place to meet for drinks or coffee or for special dining occasions. All in all, I would like to convey my thanks to everyone at the hotel for making my stay so memorable over almost 3 weeks during May.