Guest Reviews
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97%
Recommend This Property
Overall Experience
4.7
97%
Recommend This Property
The Best!!
ByLolak67
August 09, 2022
I cannot fault this hotel and will definitely be returning. Thanks especially to Viktoria for being so helpful, and to the receptionist on Sunday for inviting us to have a warm drink, on collection of our bag, before our long journey home.
Good stay but slightly marred by some issues.
ByLHR2012
August 08, 2022
Good suite with comfortable bed, feather pillows would make sleep easier as would an indication of how to work the air-con. Should have asked but didn't, opening windows would be better still. Desk chair was very dusty, clearly had not been cleaned the day we moved in. Plenty of space and enough items in the kitchen area to self-cater. We did like the complimentary breakfast, not aware of that before arriving. Plenty of choice in the cereal, bread, cooked and cold foods available, very nice. The complimentary evening 'do' was very nice but rather soulless, but perhaps that is down to the guests! Would we stay again, yes, an excellent location right in the centre of Birmingham. Neither the sink or bath plugs would work, something we should have mentioned earlier though we did before leaving, let's hope they have now been fixed!!!
Made a long stay feel like home
ByGreavesyGee
August 05, 2022
Made a long stay feel like home , love being able to keep packing to a minimum knowing there is a laundry and great location for the commonwealth games .
Too hot to sleep
Bysmartie99
August 04, 2022
First thing to say is what a warm welcome the lady on the desk gave - top marks for her. We were able to leave our luggage for later check in. The suite was well appointed and clean. The thing that lets the whole stay down was the temperature in the suite - it was like a sauna and although we placed the cooling on to the lowest temperature, only a trickle of cooler air came out. It was a warm day so perhaps you should have closed all of the curtains to keep the sun out. The room temperature never dropped which led to a really poor sleep quality - given this is the most important thing in any stay this is not acceptable. I reported this to (a different person) reception but as we were going out in the afternoon we did not wait to see what happened and returned to the room to find no change and no note/update from the staff. The safe was also not working which I also reported and didn't get fixed - this should have been check prior to check in. I've stayed at this hotel before and had a great stay but this was poor, very poor value for money.