Rated 3,4 out of 5 by 186
Rated 2,0 out of 5,0 Not as good as last year
First I was given a room key which did not work and had to call the front desk to have someone bring up a key which worked.
The heating system was poor. Even at the highest temperature the fan blew a mixture of warm and cool air and the room did not warm up.
Based on this experience i will be hesitant to return.
7. Dezember 2013
Rated 5,0 out of 5,0 by camakarma0530 Great stay by airport!
Had a 6:30am flight the next day and needed hotel near airport. This hotel worked out perfectly. It is impeccable, and rooms are excellent. Love the Temple Spa brand products - especially the aromatherapy spray and lotions! Employees were all knowledgeable and professional. Would definitely stay again.
6. Dezember 2013
Rated 5,0 out of 5,0 by tfb236 A Great Location Near SFO
I stay here whenever I have to stay near SFO because of the location and the value. I have stayed here three times and I have always had a positive experience. The staff is truly professional, doing whatever they can to insure that you enjoy your stay. I like the fitness facilities at the Crowne Plaza as well as the access to the San Francisco Bay Trail. I have recommended the Crowne Plaza to friends, who shared my sentiments about the property. The next time I have to stay near SFO, I will return.
29. November 2013
Rated 3,0 out of 5,0 by ARaigon Smelly and dirty room
When I first entered the room I could clearly smell cigarette smoke odor, which I certainly don't appreciate. Then I noticed the ceiling was dark white, which seems to be a clear sign of a room that has been used by smokers in the past and has never been painted after making the hotel non smoking only.
The air conditioning machine was noisy, specially when starting and stopping, but it was a necessary evil as the windows did not provide any air seal at all. Noise from the motorway and cold air entered through the closed windows all the time, so the a/c had to be on to compensate for the heat losses.
Carpet had very many stains and bathroom's ceiling was also dirty.
On the pro side, the food at the restaurant was second to none, and the staff was really nice. Additionally there is a shuttle service to the airport running every 30 minutes.
24. November 2013
Rated 3,0 out of 5,0 by sandy200 great front desk staff
Front desk staff were the best part of the experience. Very friendly and helpful. Hotel has a 1970s feel. It was clean but the rooms were small. Restaurant was mediocre at best. Price was way too high for what you get.
24. November 2013
Rated 4,0 out of 5,0 by Aalorenzo88 overall it was ok.
Room size was small, staff didn't know anything abiut how to navigate the city. However they were very friendly and very upbeat. The location is weird. Also room wasnt up to clean standards when I arrived.
22. November 2013
Rated 5,0 out of 5,0 by Chancellor63 Comfortable and good guest relations
I decided to stay here my last night in San Francisco so that I would be close to the airport and enjoy the shuttle service. The room was very nice and the bed was so very comfortable. I would like to thank the friendly staff at the hotel it may my brief stay very enjoyable. The bartender was a little slow and not too friendly but that would be my only complaint.
17. November 2013
Rated 2,0 out of 5,0 by GHWCAC Probably will not be back.
On check-in, we were issued with individual complimentary house drink cards. If we chose a drink not on the house list, each card would be worth $5.00 off that particular drink cost. We presented the cards to the bartender and my wife ordered a house wine. I ordered a pinot noir that was not a house drink. The cost that I expected was for the cheapest pinot of three choices, $6.00, of which $5.00 would be complimentary. When the bill came, the total was $13.08 and the bar lady informed me that since I did not specify which pinot that I desired, she poured me the most expensive; $12.00. She did not ask me which of the three pinots that I desired at the time the order was given. In addition, she did not apply the $5.00 credit to the $12.00 drink and then proceeded to question us if we had in fact presented her with the cards. In the end, she charged me $1.00, $6.00 minus $5.00, and I tipped her $1.00. In our room there were wrapped glasses, one of which was soiled with what appeared to be old tooth brush stains. As well, the TV remote was only functional within six inches of the TV unit. Overall, not a pleasant stay.
15. November 2013