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Rated 4,0 out of 5 by 66 reviewers.
Rated 4,0 out of 5,0 by Nice stay We can recommend the hotel. The service was good and you can walk to the city center. 3. Januar 2014
Rated 3,0 out of 5,0 by Good located hotel in HH city Nice located hotel with average rooms. Wifi not included as a IHG member, 22€ fee per day or 5€ per hour is not state of the art in 2013! For me as a business traveller unacceptable and not recommendable for any further stay 29. Dezember 2013
Rated 4,0 out of 5,0 by Good Hotel for Work & holiday The Staff are very good & helpful.My room was always good,good place. 10. Dezember 2013
Rated 3,0 out of 5,0 by Knock-out: Wifi for 22 Euros per day The hotel itself was fine, stuff was very friendly, breakfast was above average. Altogether a pleasant stay. But: Wifi for 22 Euros per day is totally unacceptable. All around the world, free Wifi is absolute standard, even in the smallest hotels. Sorry, but I will not stay with this house, until this is changed. And I cannot recommend it to any of my colleagues :-( 2. Dezember 2013
Rated 5,0 out of 5,0 by Very friendly staff and service Very warm and friendly welcome; the Hotel is located very Close to the "Alster" and the Center 28. November 2013
Rated 5,0 out of 5,0 by Sweet to Tourists I got Humberg Experience when booking room. It's really sweet for tourist. The surrounding of the hotel is good. Peaceful and very comfortable. 25. November 2013
Rated 5,0 out of 5,0 by Great value, service and room Could not ask for more. Comfy bed in a nice room at a sensible date. Quiet and well appointed. Happy and helpful staff. Very good value. 19. November 2013
Rated 4,0 out of 5,0 by comfortable and great staff I was pleasant with my stay . The only complain I have that my points were not entered to my account after my stay . Apart from points Hotel and staff was quite good and friendly . 15. November 2013
Rated 5,0 out of 5,0 by Great hotel. The hotel was clean with very friendly staff who were very helpful and polite.The rooms had every thing that was needed and the bed very comfortable.The favoured teas that you could try in the lobby area were a very nice idea and the atmosphere was a very relaxing one,great stay at this hotel. 11. November 2013
Rated 5,0 out of 5,0 by perfect customer service very friendly and helpful service personal, a restful room to the back with all the comfort I expected and needed. very comfortable service during breakfast, lots of choises and good quality. I felt to be the most important customer without being bothered. and even in a situation where it was not clear who has responsibilty the service team took the problem and solved it for my convenience. I recommend and will com eback the next visit in Hamburg. 30. Oktober 2013
Rated 4,0 out of 5,0 by good value for money We enjoyed our stay - quiet location, bus stop just round the Corner, not far from the centre. Room, Service, breakfast all very well. 27. Oktober 2013
Rated 3,0 out of 5,0 by Family night in Hamburg: Have stayed here on & off over last 10 years. Very central in quiet residential area next to the lovely Alster Lake. Staff very effective and polite, good service. Rooms very clean, functional and all with baths but very tight spaces. Make a GREAT breakfast buffet! Try it, but make sure you have paid for it in the reservation & have proof, otherwise they will try to charge you for it again (experienced on several visits). The pool was closed for many years (under repair or some other weak reason) despite online claims pool was open. Pool happily open now, nice warm jacuzzi. No 4 bed rooms, bad news when with 2 kids. Mini Bar is expensive and stupidly automatic sensor type meaning you cant even cool your own drinks. Ice machine on 2nd floor helps. TV is good but slightly limited if you don't speak German. WIFI works great now. Parking is a huge problem in Hamburg & Hotel parking fees are outrageous & not signposted on entrance. Nice quiet tea corner (40+ free teas) in lounge. The Hotels "King George Pub" has about as much to do with an English pub as Kaiser Wilhelm had to do with Cricket, but it is a modern Bar and comfortable as such. Check your bill well on checkout, otherwise its a negotiation game... 25. Oktober 2013
Rated 3,0 out of 5,0 by docoettger Its hard to find a good Hotel in Hamburg which has a reasonable price. But in that booking-class its hard to find a better one. So I would recomment this place. 22. Oktober 2013
Rated 3,0 out of 5,0 by For Hamburg not bad It is not easy to find a Hotel located in Central-Hamburg which has a reasonable price and has a good quality. But in average you can choose Crown Plaza 21. Oktober 2013
Rated 5,0 out of 5,0 by Nice staff and proximity to downtown I was greeted nicely when arriving at this hotel. I got an update on my room due to my IHG membership. In addition I got two glasses of sparkling wine because I had birthday on that day. There is a very nice tea coner in the entrance area with great tea. The most we enjoyed the proximity to the downtonw area. Maybe 15 minutes by foot. all in all it was perfect stay in a high class hotel. They could catch up with the great impression that I got in the Crowne Plaza in Dubai. 18. Oktober 2013
Rated 3,0 out of 5,0 by Normal Hotel, no special comfort This is a normal Hotel. For a little higher price you get better Hotel from IHG. No launch or room upgrade for the IHG members. 6. Oktober 2013
Rated 5,0 out of 5,0 by Servus Great accomodation... Little Tricky to get luggage through Garage into Hotel 22. September 2013
Rated 5,0 out of 5,0 by Bin hier immer wieder gern Herzlichen Dank für einen schönen Aufenthalt. Zimmer tip Top in Ordnung, die Rezeption vorbildlich und immer hilfsbereit. Frühstück wieder mal genial. Bis zum nächsten Mal. 17. September 2013
Rated 4,0 out of 5,0 by Short break Short break with a friend, good hotel, nice size room with good facilities. It was nice to have the extra touches with tolietries and sleep spray, the bed was comfortable but pillows a little soft for me, I had a neck ache for a few days after leaving the hotel. We were offered 2 for 1 breakfast which we accepted, I am glad we did not pay full price as although the breakfast choice and quality were good it would not have warrented the full 22 euro price tag. Hotel a little outside the main area bit very accesable for the main resturant area, which was about 15 mins walking time. 6. September 2013
Rated 5,0 out of 5,0 by Great hotel with nice spa area The Crowne Plaza in Hamburg is located in a quiet area with a beautiful view across Hamburg, especially from the club lounge on 5th floor. The room itself is spacious and contained everything I needed to have a pleasant and relaxing stay. The spa area is very nice and offers a swimming pool, a whirlpool, a sauna and a steam bath. With the provided bathrobe I had an relaxing stay there after a stressful day. Sadly no slippers were available in the hotel room, but besides that everything was great. Next time I will be in Hamburg I will stay at this hotel again. 2. September 2013
Rated 3,0 out of 5,0 by Falls down on details The location is pretty good. It's in a residential area so as quiet as the dead and on a '6' bus route which is one of the most convenient. Travel from the airport is on the train S1 to Hauptbahnhof, then bus S6 to the hotel. It's quick. Taxis from the centre of town to the hotel are around Euro 8.50. We couldn't find any cafés or breakfast places near to the hotel so it's either a short bus ride or get the hotel breakfast. The room was good. We had a club room which was smart and spacious though designed by someone who had not moved on from the 80's/90's. We slept well. I'm an asthmatic with a dust allergy and had no problems. The aircon worked. We found one English speaking channel on the cable selection which was a US news station. There were tea and coffee facilities. and they left us a small complimentary bottle of water (why not two as we are a couple?) At this time, there is no free wifi in the room. I believe that they're working on it for IHG members on the lower tiers but it's not in yet. For a modern hotel, this is two years too late. The restaurant is a disaster. If you're offered a free meal, don't take it. Although the restaurant was fully staffed and it was not full, it took us one hour and forty minutes to get a main dish. Although, I'm sure it was all fresh, dishes look like the picture on a ready meal; well presented and constructed but cheaply made. Service was polite but slow and chaotic. We turned down dessert because we just didn't want to waste the whole evening. I would have liked a receipt and change but we gave up waiting. Front desk also needs a bit of work. It can be a bit frosty at times if you get the wrong person and is geared for the business user. There are some standout staff but others who don't meet international expectations of politeness/friendliness. Management should look at some of the Asian chains and follow their lead. This is a business hotel, not a cute small hotel for a romantic holiday. On balance, we liked our stay but they need to change a few things if they are to attract the holiday customer. 30. August 2013
Rated 5,0 out of 5,0 by Great Hotel, Great service The room is very comfortable combined with a wonderful service. Upon arrival, I was recognized as a Platinum member and offered me an upgrade available which refused because there was no corresponded smoking rooms. Anyway, even if this room was great current status. Breakfast and atmosphere are wonderful. 28. August 2013
Rated 3,0 out of 5,0 by Mehr erwartet Die Lage des Hotels ist klasse und das Wetter in HH war ausnahmsweise auch spitze. Das waren aber auch schon die einzigen positiven Erlebnisse in diesem Hotel. Der Zimmerservice kam am ersten Tag gar nicht. Laut Mitarbeiter der Rezeption wären wir das selber Schuld, schließlich haben wir um 8 Uhr morgens noch das Bitte-nicht-stören-Schild an der Tür gehabt. Man wolle aber Bescheid geben und das Zimmer säubern. Hat leider nicht geklappt, als wir nachts wieder im Hotelzimmer eintrafen, war immer noch keine Veränderung zu sehen. Auf erneute Beschwerde, wurden uns immerhin frische Handtücher angeboten. Zudem war das Hotelzimmer an sich sehr klein und das Bett mit einer Breite von 160cm eher sehr schmal. Nicht das, was ich für diesen Preis und ein 4-Sterne Haus erwartet habe, insgesamt eher enttäuschend und für mich keinen weiteren Besuch wert. 26. August 2013
Rated 4,0 out of 5,0 by Eigentlich sehr gutes Hotel Grundsätzlich komme ich immer wieder sehr gerne in dieses Hotel. Wenn auch etwas in die Tage gekommen, kann man sich hier doch insgesamt sehr wohl fühlen. Die Betten sind gut, die Zimmer sauber. Leider wird im Hotel ein Reinigungsmittel verwendet, welches in den Zimmern einen etwas gewöhnungsbedürftigen Geruch hinterlässt. Für mich ein Highlight ist die Executive Lounge. 25. August 2013
Rated 5,0 out of 5,0 by Excellent location, good hotel Staff and service nothing exceptional but the location is perfect for business and leisure. It is very close to the river and has a good running track and few kilometers from the Night life center of Reeperbahn. So while the hotel provides the clam and serenity, it is in close vicinity of all the action in the city. Recommended. 24. August 2013
Rated 4,0 out of 5,0 by ideales Hotel in toller Lage Das Hotel liegt genau an der Alster und man kann tagsüber wie abends eine Menge zu Fuß unternehmen. Die Zimmer sind schon etwas älter aber sehr gepflegt und stilvoll. Es ist ein ideales Hotel, egal ob man privat oder beruflich in Hamburg ist. Es hat fast ein bißchen eine private Atmosphäre und man sollte den Tag mit einem Frühstück im Atrium-Restaurant beginnen. 17. August 2013
Rated 4,0 out of 5,0 by Welcome! I always feel welcome at the Hamburg Crowne Plaza. Especially the reception staff are very welcoming. And in the bar they make an excellent cappuchino! Harald Bergen , Norway 3. August 2013
Rated 4,0 out of 5,0 by Exceptional service around the clock! The property is strategically located not too far from the central train station yet out of the bustle of everyday life! Just a few blocks puts you in the center of much of the 'happenings'. Convenient for getting to and from all major attractions and areas of interest including a great variety and locations of culinary delights. The hotel is comfortable and the furnishings are well appointed in the units, and the cleaniness is given much attention and detail, something very important to me. The only down-side #if I can call it that# was that the space of the room is limited but not restricting, but I say this with my experience in both European properties #usually smaller unit spaces than North American or Caribbean properties for example# and those in the Continental United States. However, what was most rewarding of our entire stay was the professional and kind mannerism of the staff. We encountered an emergency situation and I must say the staff was sensitive and helpfull in many ways to ease the circumstances. We spend 22 days at this property and I must say we had not major issues or challenges. We enjoyed our meals at the hotel too, and the breakfast was especially delightful and to get you on a good start for the day! Overall I would surely stay once again at the Crowne Plaza in the beautiful city of Hamburg. I truly enjoyed it all. 31. Juli 2013
Rated 3,0 out of 5,0 by ROOM CONDITION LACK OF SUFFICIENT AIR CONDITIONING IN OUR ROOM MADE OUR STAY VERY UNCOMFORTABLE 30. Juli 2013
Rated 1,0 out of 5,0 by never more look in their mail we were not satisfied! The lowest level of service! The rooms Broken old and dirty. Here you live from a name which you no longer meets. 29. Juli 2013