Rated 4,1 out of 5 by 153
Rated 1,0 out of 5,0 by Whytheneedfornickname There are lots of hotels in London. Avoid this one.
Unwelcoming, surly reception on arrival. Check-in was slow and tedious.
The experience was further marred by the unhelpful attitude of the Duty Manager in resolving an issue with the fauthy air-conditioning in the room. His offered solution was to "open the windows", even though the room faces a busy main highway.
Hotel public areas does not feel upside in any way. Not at all worthy of a Crowne Plaza. Every Holiday Inn is better.
Best to avoid. There are many other IHG properties in London.
14. September 2014
Rated 1,0 out of 5,0 by Abby80 Not your normal Crowne Plaza
If you are used to staying in Crowne Plaza hotels, then this will be a major disappointment.
Wouldn't recommend to anyone used to enjoying the premium service of a Crowne Plaza Hotel.
9. September 2014
Rated 3,0 out of 5,0 by LuigiS Old good times...
New staff at the reception, new staff at the check-in and check-out.
I do regret when old staff was there, precise, punctual, efficient, always with a smile.
Now light bulbs in the bathroom are not working (and not even changed), loose shower, no one knowing where the laundry bags are kept… OMG...
8. September 2014