Rated 4,0 out of 5 by 166
Rated 5,0 out of 5,0 by Phoebe A Room with a View
I was given a room with a wonderful view of the Thames. And my daughter's request for a quiet room away from the lift and main roads was easily accommodated.
Rooms were spacious with comfortable beds and quite luxurious bathroom facilities.
The hotel was large but there was a real sense of being personally looked after. - sometimes such hotels can seem rather anonymous and impersonal.
The hotel is ideally positioned for visits to the O2 Arena: the cable car across the river is almost on the doorstep;there is also a tube station a 5 minute walk away.
6. Dezember 2012
Rated 3,0 out of 5,0 by KenHsu Bad Internet connection
Internet log in information provided by hotel staff failed to work every time, and the staff didn't return with solution as promised.
6. Dezember 2012
Rated 5,0 out of 5,0 by Knocker109 Great hotel
Great hotel. Good position (across the river from the O2. The staff were extremely friendly and our overall experience of this hotel was excellent. The drinks in the bar are a bit expensive but hey this is London...
3. Dezember 2012
Rated 3,0 out of 5,0 by Baggers Don't try to take a bath & bring a flash light to shave by
The hot water pressure is so low it takes up to an hour to fill the bath and you take your life in your hands if you are brave enough to shave using a cut-throat razor in that dimly light bathroom.
Sadly that's just about typical of most hotels so it's still not a differentiator.
2. Dezember 2012
Rated 3,0 out of 5,0 by TravellerJo Docklands CP
Good location for O2 as took the cable car from outside the hotel.
Had a room with two single beds. Nothing special & beds not great (very low to floor).
Very little recognition for being a platinum priroity club member - no upgrade despite the web site still showing rooms available.
2. Dezember 2012
Rated 5,0 out of 5,0 by Pacino Great experience
My second time at this hotel. Always nice. And now it's even greater with the Emirates just a few steps aways that helped me reached the O2 Arena in a few minutes. I only hope the Emirates would get open until midnight.
2. Dezember 2012
Rated 5,0 out of 5,0 by Annabel54 Superb convenient clean accommodation
Very comfortable, clean, welcoming hotel. First time we had used this group of hotels but certainly wont be the last. Exceptional value, very handy for the O2 and lovely walks the next morning after a wonderful hearty breakfast. Only complaint would be the price of the car park £16! but it is London so expected it to be dear but not quite that dear! But all in all a very enjoyable stay, comfortable beds, super shower and bath and wonderful views from our window over the river and the Emirate Skyline. Reception and room service couldnt do enough for us. Loved it.
29. November 2012
Rated 5,0 out of 5,0 by DMackay Excellent hotel
Excellent hotel in a Great location for O2 venue.
The hotel is very well run with excellent staff. Extremely clean and very comfortable. Only small moan is a cold draft comes in from main door entry along into the bar lounge area which is uncomfortable.
28. November 2012
Rated 5,0 out of 5,0 by jayess Great hotel, great staff
We stayed at this hotel recently and enjoyed a pristine room, in a great location and were extremely well looked after by the friendly and helpful staff. Breakfast was delicious and our stay was great value
25. November 2012
Rated 4,0 out of 5,0 by TennisFan40love Fantastic base for the O2 Arena
We had tickets for the ATP Tennis finals and wanted to stay close to the O2. The Crowne Plazza Docklands hotel was by the Emerates Air Line and was so convenient.
The room was spacious and clean. One downside was the bed was very low and really too soft for us.
However, don't follow the directions on the Website to try and find the hotel. They were not helpful and we did have problems finding the hotel.
23. November 2012
Rated 1,0 out of 5,0 by Daizmond This has gone from Ordinary to below Par
This is my second review, the 1st one was not used! wonder why? my following two Holiday Inn ones were?
I have used this hotel for at least the last 3 years whilst attending WTM, as it's one of those within walking distance. My last stay will be the very last! the services are not even worth talking about, other than a couple of friendly front desk clerks and a concierge.
The supposed to be free 30 minute WiFi never worked, each time I'd have to trundle down to reception to seek assistance, each time I was give a separate log in, and even sometimes that didn't work.
The room was as basic as they come, no amenities, like toothbrush cotton buds, just the basic 1 miniature shampoo, conditioner and body lotion, good job I was alone, as that would have been insufficient.
The rates were as much as many Intercons I stay, but with nothing for it, not even a welcome letter, fruit, absolutely nothing.
Half way through my stay, I received a note asking me to come to reception to pay half my bill as it had reached the limit of 1.000 pounds, like I was a stranger, and not an ambassador member, as well as being a returning guest, although I felt like i was a returning credit card only.
I was very disappointed with this stay from start to finish, this hotel needs a shake up, clean up, and should be monitored if it is to be a Crowne Plaza, I really expect more at this level.
When I brought some of my concerns to the staff, it was like talking to the wall, so I gave up, but never to return, and I will ensure none of my colleagues do either.
With the much improved infrastructure from the city to docklands, post Olympics, one can mores easily stay in the city or anywhere on the DLR route and get in easily, which is what I will do next year.
I don't normally ever do these reviews, but this time I was requested to by email, and as a Hotelier myself, I have a good insight into the workings of a good or not so good hotel.
22. November 2012
Rated 5,0 out of 5,0 by Tennisfan Comfortable, Quiet and Convenient for O2 Arena
We stayed for a visit to ATP Masters at O2. The location of hotel was ideal as only a couple of minutes from cable car to O2. The hotel room was very comfortable with a great view of Thames and O2. It was exceptionally quiet and we enjoyed a welcome lie in on Sunday morning. The breakfast was not bad. We would definitely return and would recommend it for visits to O2 Arena. Also quick to central London vis Docklands Light Railway.
18. November 2012
Rated 1,0 out of 5,0 by fizal Most disappointed CrownPlaza experience
As a platinum member i normally received an upgrade in all the Crown Plaza i stayed includes use of premier lounge, not in this hotel. The check in line was even crowded at 11pm! Then next day I had to que again in the normal crowded line even to get my car parking exit card. Only good thing was upon check out one of the hotel staff remembered me and promise to do better the next time around. in the same trip I stayed in Crown Plaza Manchester and Colchester, with high standards service which i have been accustomed to.
17. November 2012
Rated 5,0 out of 5,0 by Linbexs1 A great hotel
My daughter and I had a one night stay here to attend Mozilla Festival. A great location and easy to get to using underground and DLR. we had a fourth floor room with fantastic views of the O2 and the Emerites cable car. We took the cable car over to the venue the next morning which was fabulous. Really comfy rooms, good bath and shower. We didn't have breakfast included so can't comment on this. The staff were really attentive and polite on the front desk. The reception does smell of chlorine but the pool and gym are just off it so it is unavoidable.
Will return if we need to be at this side of London in future.
17. November 2012
Rated 5,0 out of 5,0 by Stillgoingstrong Exc excellent all round.
Spent one night here. Very smooth check in. Superior room was extremely comfortable and quiet.. Wasn't so keen on the swimming pool which was hot, chlorine laden and very busy but the gym looked good.
Special recognition for Priority Club members.
The thing that made the visit so successful was the attitude of all staff - friendly and professional.
The position of the hotel is superb for the 02 - right by the awesome cable car link across the river.
Overall - best summed up by the fact that we hope to go back there as soon as possible.!.
15. November 2012
Rated 5,0 out of 5,0 by hugo EXCELant
This is one of my favourite Crowne Plaza's, a good location fro Excel, and good connections to central London. The restaurant is good, as is the bar, although can get a litlle drafty near the front doors.
The rooms are in good condition, well maintained and always clean. Car parking is very handy at the back of the hotel.
The hotel has the added benefit of a good size swimming pool.
I would recommend and will definately stay again
11. November 2012
Rated 5,0 out of 5,0 by Ed28 Excellent room and loocation
We stayed at the London Docklands for one night. Very comfortable room - clean with good sized bathroom (large bath a bonus), good night's sleep, excellent breakfast, Location superb for travel into central London, the O2 and ExCel. Would use again without hesitation.
8. November 2012
Rated 5,0 out of 5,0 by Shadow0in0time Amazing staff and facilities
My friend and I where attending comic con in October in the London docklands area and I found this hotel was not only close to our venue but has very reasonable prices. We found the staff to be very friendly and helpful, the room was clean and the beds were so comfy we fell asleep no problem.
The hotel also has a pool and jacuzzi which was a bonus which we enjoyed. As we were going to be in costumes (for the con) we informed the staff and they were they kind and even took some photos for us.
The whole trip was brilliant and my friend and I agree that this hotel was the reason why we had such a good time.
2. November 2012
Rated 4,0 out of 5,0 by Con42 Great Stay
Our stay was very good. The welcome we received was very friendly and made us feel at ease. All the staff were very professional and helpful.
The room was a good size, clean and well equiped. We were going to the Excel center which was within easy walking distance.
All in all we had a great stay and would highly recommend this hotel to others going to London. The price was very competitive.
26. Oktober 2012
Rated 5,0 out of 5,0 Best sleep ever !
The hotel itself is very well presented and you can see why from the moment you enter the foyer.
The staff are very friendly and helpful, eager to please and offer information on all the facilities that the hotel has to offer.
The facilities themselves are very impressive, A fully functional gym, swimming pool and sauna.
When it came to our room we opted for a river view which faced the Thames and we could also see the millenium dome from our window.
The room itself was very tidy and functional. The bathroom was very modern and had everything we needed including a bath/shower. Clean and tidy we had all we needed.
But the final icing on the cake was the bedding, I can honestly say we had the best sleep ever !
I believe the duvet was made from egyptian cotton and felt so warm and soft that it seemed almost criminal to get up out of bed in the morning !
Breakfast in the restaurant next morning was absolutely first class, everything tasted perfect. Nothing was left on our plates and we were extremely satisfied with what we had eaten.
I would highly recommend you stay at this hotel if you are visiting the Excel building as this was a mere 5 minuites walk and was ideal for our requirements.
26. Oktober 2012
Rated 4,0 out of 5,0 by L888sjw Welcoming
Stay 2 nights every week. Always friendly and welcoming. Rooms clean and comfortable. Shuttle bus makes it convenient
23. Oktober 2012
Rated 4,0 out of 5,0 by dprsn Usual Crowne Plaza standard with expensive car parking
This was the the usual Crowne Plaze standard but I do not understand why after paying a fairly significant amount for the room we still have to pay high parking charges.
22. Oktober 2012
Rated 4,0 out of 5,0 by Kempoqueen Comfortable
Me and a group of friends were there for a festival at the ExCel Centre and the hotel was a comfortable and enjoyable stay for all of us.
19. Oktober 2012
Rated 3,0 out of 5,0 by dexterpiper Dissapointed
I booked an superior or executive non smoking room. The room was small with a faint smell of smoke being an ex smoker I cant notice it, the carpet was worn and had streched making an uneven floor. The view was the top of the multistory car park i had to park in as the hotel car park was full it cost £5 more as well. The Queen rooms are £35 less and have the nicer river view. We had 14 in our party and it took over 15 minuites for us all to be served with a drink three staff at the bar not busy but poorly trained uninterested or both. Later that evening on our return from the O2 the service was very good also brekfast was very good i would recomend the porridge and poached eggs.
13. Oktober 2012
Rated 4,0 out of 5,0 by jontriathlon nice hotel but not so sure about restaurant.
good location for london triathlon.
we visited the restaurant 3 times and each occasion had to go to the bar to order food and drink because no one asked us in good time. same for the bill once too. then when the nachos and cheese arrived they were cold. the other meals were fine though. also when trying to get wireless i called reception for the password and no one answered the phone so didnt bother in the end.
think will try another hotel next year considering it was quite expensive. also, wouldnt use the pool because everyone from outside the hotel walking past can see you. its far from private.
check in took ages but thats probably because of the triathlon but they coud have anticipated that so should have got more staff.
5. Oktober 2012
Rated 4,0 out of 5,0 by Paws Overall experience
The Crowne Plaza is a very nice comfortable hotel and like all hotels it is the Staff that make the hotel and like all hotels you have Staff who just do their jobs. I was their with my Daughter and we wanted room services. The phone in our room was not working and Staff on duty not very helpful. The day we were leaving we booked a car and it did not turn up again Staff not very helpful. We had a plane to catch.
29. September 2012
Rated 1,0 out of 5,0 by AndrewG Room okay, but poor staff and no Priority Club points
Seems like a continuing theme from previous reviews, but the things that let this hotel down seem to be a shortage of staff and Priority Club points not posting.
I arrived to check-in on a Saturday afternoon and waited 10 minutes for the one person on check-in to deal with the one person in front of me. Other people were complaining at the same time that they couldn't exit the car park, and there was no-one on reception or the concierge desk to help.
Room was okay although the view was of an apartment block about 10 metres away and noise from aircraft at the nearby London City Airport noticeable on Sunday evening (the airport is closed Saturday night#.
On the second day, my towels had been taken away but not replaced, tried calling housekeeping and reception several times but no reply, eventually went down and again a long wait to speak to anyone.
Finally, my stay has posted today as non-qualifying, so no Priority Club points. I have booked many rooms at other IHG hotels in the last few years using the same rate #weekend 2-4-1) and all have posted as qualifying except this one.
21. September 2012
Rated 3,0 out of 5,0 by kk675 Fair hotel, fair price
Okay hotel for price, had comfortable bed, needed better line of toiletries for price point and compared to other Crowne Plazas. Location very good for Emirates Skyline which is a fun trip if you want an excursion on your Oyster card. Royal Victoria DLR station is about a two minute walk from hotel so transport no problem. Takes about thirty minutes from central london via Jubilee / DLR lines. Overall not bad, few hiccups with slow wifi connection and key card issues, fair hotel for fair price.
17. September 2012
Rated 5,0 out of 5,0 by Elaine12 Fantastic Service
The staff were outstanding, extremely helpful and knowledgeable. Everything was ready when we arrived and every aspect of the hotel was spotless. We thoroughly enjoyed our stay.
15. September 2012
Rated 4,0 out of 5,0 by srd1 Good location, friendly staff
I stay here frequently due to the reasonable room rates and proximity to the DLR. Staff very friendly and rooms of good quality. Certainly better value than comparable hotels nearby.
One niggle would be around the food. As a vegetarian the options are limited and rather uninspiring and tend to be straight from (I suspect) the freezer.
12. September 2012