Rated 4,6 out of 5 by 31
Rated 5,0 out of 5,0 by CKFang Great Service
This is my first was trip to Xian. The staffs in this hotel are helpful and have customer in mind in many ways, especially Amy and Maria at the club room. They are dedicated and thoughtful, finding ways to make sure the customer gets what he wanted. For example, recommending local food and how to get to the places recommended.
This make my stay memorable.
20. November 2013
Rated 5,0 out of 5,0 by Engp7836 Outstanding staff in the executive lounge
I stayed two nights at this hotel two weeks ago and had a great experience. Great customer services, in particular the staffs in the executive lounge, all attentive and caring, made people feel warm like at home. I have a luxury traveling to many places and countries and staying in many brands hotels like this one. The hardware in this hotel may not be the best but the people were the nicest.
7. November 2013
Rated 5,0 out of 5,0 Wonderful hotel and amazing staff
We were so well looked after on our recent short stay. All the staff we encountered were really helpful and went out of their way to ensure we had a great stay. Next time we will be back for a longer stay, I hope.
A particular shout out to Jeremy, front of house, who was able to find us interconnecting rooms; Maria and Lisa in the club lounge, and Guillaume for the wonderful food.
Thanks for making our stay so memorable!
21. Oktober 2013