Crowne Plaza Venice East - Quarto d'Altino

Dear Benli2000, Thank you for contacting us regarding your recent experience at our hotel. We greatly appreciate taking the time to bring this matters to our attention and apologize for any inconvenience the quality of service you received at our hotel may have caused you. First of all, we value very much as a Platinum IHG Rewards Club member. Second, I sincerely apologize for the misunderstanding happened on the check-out date. We are recently updating the information on the room directories, and unfortunately some of them are still reporting breakfast at 06:00 a.m. Anyhow this does not permit the breakfast staff to behave in a rude way. I assert you that your concerns will be discussed with our Food and Beverage Manager to further investigate the staff behavior. Regarding the passport verification, let me highlight it is a procedure imposed by the local law in order to register and verify all the guests staying at the hotel and I do apologize if you found the way used to request it was unpleasant. Concerning the location, we understand that our hotel it is not in the heart of Venice, but it’s considered to be located in a very strategic position, just 2 minutes’ walk to the train station. There are more than 30 daily connections with 20 minutes ride to reach the Grand Canal. Moreover, the quality and value provided by our hotel are, without doubt, the most convenient available as proved by our guests reviews. On the other hand, the delays of the trains is not the responsibility of our hotel but are subject to the decisions of Trenitalia and the works on progress. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Best regards, Abdelaziz Benahmed Front Office Manager Crowne Plaza Venice East

Dear Oyol, Thank you so much for your 5 stars review. We appreciate that you took the time to share your lovely comments with us and it is great to read that you enjoyed your stay with us. Meanwhile we thank you for being an IHG Rewards Club Member as you are of great iportance to us. Indeed the location, the car parking, the room confort and the value for breakfast all contribute for a successful stay. I hope that we will have the chance of welcoming you back soon at the Crowne Plaza Venice East. Best regards, Abdelaziz Benahmed Front Office Manager Crowne Plaza Venice East

Gentile Andrus, Grazie per la Sua ottima recensione a seguito del soggiorno presso il Crowne Plaza Venice East. Siamo molto felici che la location, i servizi offerti e la cortesia del nostro staff, abbiano contribuito alla Sua soddisfazione. RingraziandoLa nuovamente per il tempo che ci ha dedicato, nella speranza di poterLa accogliere in futuro, ci è gradita l’occasione per inviare i nostri più cordiali saluti. Abdelaziz Benahmed Front Office Manager Crowne Plaza Venice East