Rated 4.0 out of 5 by 99
Rated 5.0 out of 5.0 by Phawk2701 Excellent Hotel
Great Hotel and friendly staff. I certainly will be attending again. However hill to Osmanbey Metro is a challenge.
25 March 2014
Rated 5.0 out of 5.0 by ISTANBULLU Excellent Stay
Thank you very much for everything . I was spend very good time in your hotel.
18 March 2014
Rated 5.0 out of 5.0 by flip-abc Isolierung des Zimmers
Lieder wurde der Schlaf immer wieder durch Nachbarn gestört da die Isolation zu den anderen Zimmern nicht sehr gut ist.
17 March 2014
Rated 3.0 out of 5.0 by A.Fattah clean
Hotel location , not reccomended area
Lobby to small to handle groups
Only one Bar available ( lobby )
06 March 2014
Rated 5.0 out of 5.0 by Anwer Stay at Crown Plaza Herbiya
This is an excellent property, I stayed there during 20-23 February 2014.
Very good Lobby, good restaurant (though not much variety). Good breakfast. Room was large very comfortable and clean.
Though the hotel staff didi not acknowledge my IHG card (elite platinum) status but services of the staff is very good. The well groomed, fluent in english, helpful and friendly.
Hotel is near Taksim (about 5 minutes) by Taxi, so covers one of the tourist spot. Beware of Rogue Taxi drivers especially in night.
Hotel is about 30 minutes fro Ataturk airport.
Highly recommended for stay.
28 February 2014
Rated 5.0 out of 5.0 by Samir432 Great room with comfortable bed and great customer service
The hotel is suitable for business and leisure. I booked a standard room. However, upon arrival I was upgraded to a suite room which can accommodate a family of 4 persons (2 adults and 2 children).
The service is excellent and the staff offered me, free of charge, the facilities associated with a club room. The breakfast is a delight and the personnel is very attentive.
I shall stay in this hotel during my next visit either on business of leisure.
The only draw back is the location. Though the hotel is close to shopping malls and downtown facilities, it is located in an area where auto garages are extended throughout the road.
Overall, it is a good hotel with great services worth of a five-star hotel.
19 February 2014
Rated 4.0 out of 5.0 by Fatih_I Fine tune your needs
The hotel location is not the best one among other alternatives. Since I am local and driving a car it was not a problem for me but tourists might need a lot of in advance planning to make it safe and quick especially at night time. The hotel staff made an extra ordinary effort and showed interest to make our stay pleasant but there are limits with what they can achieve. Overall exp. got 4* only because of the hotel personnel. I could not believe a color printer and scanner does not exists in the hotel which is pain for business travelers. Front desk helped my problem solved but there should be an equipment for guest at the business center which needs an direct IT man to support. Hotel had hot water system problems for two days and combining printer/scanner and hot water supply system problems tells me that hotel management is trying to save a dime from the cost at a 5* hotel. Room and comfort got 4* because of hot water otherwise it is a 5. I believe management shall change their mentality.
12 February 2014
Rated 4.0 out of 5.0 by JamesV Excellent service
Recognition for Priority Club Members: got a free upgrade
Staff: very friendly and helpfull
Room: spacious, all necessary amenities,
Spa: included in price - turkish steambad, hammam, sauna. Massage is extra however excellent.
Two restaurants :
* one in the hotel : good quality, limited choice
* Pizza next to the hotel: excellent quality
Bar : excellent service, ample choice
11 February 2014
Rated 5.0 out of 5.0 by JoakimTN Good value for money in Istanbul
Great service. Clean and modern. Comfortable rooms. Excellent food and drinks. Nice SPA. Location not so central.
09 February 2014
Rated 4.0 out of 5.0 by BDANA ROOM
Very poor bed linens.
sheets are too small for the bed and not comfortable for the use of a couple, they are short in size, quality less than medium
pillows, very bad, one big and one small, both are not suitable for a comfortable sleep
05 February 2014
Rated 5.0 out of 5.0 by ElieJ My overall experience
The hotel is conveniently located, staff very friendly and customer oriented. Rooms are very comfortable and spacious. The only problem is the noise from the street early morning which waked me up every day.
04 February 2014
Rated 5.0 out of 5.0 by meric very good experience for me and my family
don't afraid when you see the hotel's perimeter, this is a very good hotel with good spa facility, it will be my first choice in istanbul. thanks for everything.
03 February 2014
Rated 4.0 out of 5.0 by Jimble Take your earplugs.....
Hotel is in a really scruffy part of Istanbul but once you go through the doors you find a clean well appointed hotel. Staff were really efficient and bedroom was clean and comfortable. I didn't use the restaurant so can't comment, but used the gym/pool (good) and club lounge (good)
Only problem I found was the sleep quality due to the external noise - lots of trucks lumbering up the hill outside the hotel all through the night. At one point I thought my window was open it was that noisy............such a shame that CP don't have the "best sleep" guarantee anymore or I would have had a free stay :-)
03 February 2014
Rated 3.0 out of 5.0 by JRM1 Crowne Plaza Istanbul - Disappointing
This hotel needs to look at the quality of their rooms and the way they are serviced. Expected more from this hotel and felt it was over priced. Staff were friendly!
02 February 2014
Rated 4.0 out of 5.0 by Marco78 Excellent rooms and facilities, as well as courtesy of personnel
Good facilities (e.g gym and swimming pool)
Very nice rooms
It is very close to Taksim square
Bad location because of the district area deterioration
02 February 2014
Rated 4.0 out of 5.0 Good Service
It is nice to stay at there, although the surrounding was not so good and you can listen different sounds and noises from outside. nice staff, nice room.
29 January 2014
Rated 5.0 out of 5.0 by Alshava Excellent Location,lovely design and very friendly and supportive staff
I do like this hotel. As a platinum member in this hotel group, this is one of my favourite hotels ... I recomend it for those travelling to Istanbul ... it is in the Center but still not in the traffic mess of Istanbul ... nice rich breakfast, nice hotel interior design and very supportive and friendly staff!
27 January 2014
Rated 4.0 out of 5.0 by Erbil 7878 Very good reception staff
Very nice and clean hotel and very good staff they are very respected
25 January 2014
Rated 4.0 out of 5.0 by CarlP82 Nice hotel but could be better
I stayed at this hotel for 26 nights in November/December. The street that the hotel is on does not give the best impression but once you leave this street there are some nice restaurants etc. Although the area may have put a few people off I had no issues and it was perfectly safe. The rooms are nice and mostly spacious and clean. The staff are the best part of this hotel and the service is excellent. Unfortunately I did have a few issues:
-The gym is almost unbearable as the air con is set to 24 degrees Celsius!
-In one of the rooms I stayed in there was a smell of sewage in the corridor and bathroom.
-If you are in the bathroom you can hear everything from the room next door.
-I received no IHG points for my 3 stays and had to submit missing points requests which has also meant that I have not received any points for food etc.
I would recommend this hotel, especially for the service and helpful staff. Unfortunately due to the gym and points situation I will be staying in another hotel on my next visit to Istanbul.
06 January 2014
Rated 5.0 out of 5.0 by Benny15 Perfect as every time
We did get an upgrade to a wonderful room. Everything was perfect. Thank you.
28 December 2013
Rated 4.0 out of 5.0 by Boom77 Good hotel, Good room, but quality of bed needs improvement
Stayed in a superior room. The room is a good size, but the quality of the bed needs to improve. The mattress and the quilt quality are not up to the mark at all.
Small note on the Internet in rooms - the connection is not stable.
On the whole, it's a good business hotel, service is good. I have stayed here multiple times.
Special hello to the restaurant staff- I must say that the restaurant staff are very polite and good!
25 November 2013
Rated 5.0 out of 5.0 by 13WF Great service at front desk
Very impressed with checkin service at 7:30am upon arrival.
Staff tried their best and assigned two rooms to me and my colleague so much earlier than the regular check in time of 12 noon.
Also gave special permission for late check out.
Very much appreciate of such an excellent hospitality
22 November 2013
Rated 5.0 out of 5.0 by asq5656 Excellent hotel
Very good hotel,good staff
I like it,very honest staff,polite ,good service
17 November 2013
Rated 4.0 out of 5.0 by Whitebear62 Out of the way
Don't let my title put you off. It should not. The hotel is off the beaten track in a commercial area of the city but two minutes taxi or ten minute walk from all the main attractions.
The staff could not do enough to help. I have to say they went above and beyond the call of duty to help.
I would stay again. One common problem is the lack of footpaths if you want to walk anywhere that's a turkey problem and not a Crowne plaza one. The only issue I had was the noise on a few nights. The street outside sleeps for only a few hours.
Generous breakfasts and a great team. I had to enlist some translation assistance from the guest services team who did an amazing job.
15 November 2013
Rated 4.0 out of 5.0 by Fabrimail Good hotel, but...
The hotel is nice, the breakfast is good.
As pointed out by other guests, the location is the weak point of this hotel: the area in the future will probably change, but so far it is not a nice one.
Being a IHG Rewards Gold member I was upgraded to a spacious deluxe room with a fast wi-fi internet connection, which was very useful during my stay.
The restaurant personnel is courteous and attentive, on the other hand the people at the reception were not aligned with the standing of the hotel: when checking out they forgot to add to the bill 4 Turkish Lira (more or less 1.5 EUR) for a bottle of water of the minibar (although I filled in the form with 2 bottles, they charged only 1) and requested a further payment by cash or credit card.
Of course the problem is not the amount, but the gesture, especially because my IHG Rewards status was recognized with bottles of water free of charge in almost all the IHG hotels where I have been staying in the last 3 years.
12 November 2013
Rated 4.0 out of 5.0 by Whitebear62 great place to stay
Great hotel with excellent staff. The location could be better but its a two minute cab ride from the main tourist areas.
I would stay here again the staff made the stay.
Good selection for breakfast.
Only one issue was the noise in the street outside but you are in the middle of a busy city so you have to expect this.
11 November 2013
Rated 4.0 out of 5.0 by Schiffbauer Thanks for your staff
The staffs in this hotel are very kindly and friendly for me.
I had a good experience.
Mr. Fatih, Mr.Yekup and Ms. Sibel, Thanks again!
27 October 2013
Rated 4.0 out of 5.0 by BnJeddah Great Staff, Great Sleep
From check in the staff were excellent in all areas of the Hotel, the location of Hotel may not look great, but the Hotel is excellent inside,the food and service good, the bed is excellent for a nights rest. Would stay there again.
22 October 2013
Rated 5.0 out of 5.0 by dscmona Don't let the surroundings fool you
After reading a few comments on this hotel, we were not certain if it was a good choice. Well yes the area around is iffy but the hotel is GREAT. Superb staff from the front desk, concierge, bellmen , especially Selcuk, wait staff, all smiling. Rooms were very comfortable, and if you are a Priority Club member, the upgrade rooms are WOW. They have an excellent free shuttle service to Taksim square and from there Istanbul awaits, Returning to the hotel is a 20 minute walk from Taksim on a nice commercial street and yes you will have to go down a steep incline but all is good. We ate at the hotel restaurant one night and also tried their Pizza and Kebab place that just opened: excellent. This hotel does cater to coach tours and they do a great job of making you fell welcome.
16 October 2013
Rated 4.0 out of 5.0 by Snapshot60 Comfortable bed and Great Food
I enjoyed my stay at this hotel and would recomend it to others. I would mention that the neighbourhood is not a tourist centre and taxies need to be used.
The staff are efficient and keen to please but not all have adequate English. The manageress on the customer service desk was very helpfull to my wife and I and keen to assist with information and tour ideas.
Although airconditioned the temperature appeared to be centrally managed and I found the temperature to be uncomfortably warm.
Overaal a good place to stay in Istanbul.
14 October 2013