Crowne Plaza Brussels Airport

Recepción del hotel: 32-2-4163333

Fax del hotel: 32-2-4163344

C. e. del hotel: reservations@bruzm.crowneplaza.com

Entrada: 3:00 p.m. | Salida: 12:00 p.m. | Hora Local: 7:30 PM


Aeropuerto
Brussels National Airport (BRU)

- Distancia del hotel: 1.55 MI/ 2.5 KM noreste

- Disponibilidad de autobús directo gratuito

- Follow the sign Zaventem Centrum / Da Vinci when exiting the airport. Go straight ahead at the roundabout and immediately take on your right. At the following roundabout go straight ahead. The hotel is situated at the left hand side

Tren
Brussels National Airport Train Station

- Distancia del hotel: 1.55 MI/ 2.5 KM al sur oeste

- From the train station the easiest way to get to the hotel is to take our free shuttle service, leaving from level 0 of the airport, which is one level up from the train station.

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- Disponibilidad de aparcamiento

- Precio del aparcamiento: 28.00 EUR

- Our secured parking welcomes up to 170 cars. Parking is at charge, ask the reception for more information. Please note that this is no underground parking

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To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).

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Puntos destacados hotel

Crowne Plaza Hotel Brussels Airport is just 5 minutes by shuttle to Brussels Airport. Book our Park Stay and Go Package and enjoy a refreshing night's stay, the speedy shuttle to your flight, and the added benefit of 15 days' parking at our hotel.
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Opiniones de clientes

Verificamos todas las opiniones y puntuaciones que recibimos para garantizar que solo mostramos información proporcionada por clientes que realmente se han alojado en el hotel.

Experiencia general

4.3

basado en 232 opiniones
88%
Recomienda el hotel
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Muestra de puntuación

232comentarios

  • 5 Estrellas
    135
  • 4 Estrellas
    57
  • 3 Estrellas
    16
  • 2 Estrellas
    19
  • 1 Estrellas
    5

Lovely hotel

By

2015 五月 27

club

Enjoyed my stay. Well rested! Nice room amenities, coffee, room with a view, etc.

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Sehr gutes Hotel

By

2015 五月 26

club

Gutes Business Hotel mit umfangreichem Service. Bar und Restaurant sehr gut.

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Great Stay@Crowne Plaza Hotel Brussels Airport

By

2015 五月 19

club

Everything else about Crowne Plaza Hotel Brussels Airport is excellent, with only 1 minus thing: we were not aware of a bus service servicing Zaventem train station to the hotel. We have to literally walk 1.1km from Zaventem train station to the hotel. If the hotel can put notices at popular transportation landmarks near Crowne Plaza® Hotels worldwide, indicating all possible transport options to the hotel, or provide complimentary shuttle to the hotel, potential guests' experiences will be much better.

Posted by HotelStaff
2015 五月 20
Dear msccenter, Thank you for taking the time to rate and review our hotel. We appreciate your feedback and we hope to be able to welcome you back soon. Kind regards, Edward Kreft - General Manager
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Customer Service Lacking

By

2015 五月 18

club

I stayed at this property recently for a 7 day trip for work. The customer service needed work. I arrived to wait over 15 minutes just to check in as the hotel was not staffed appropriately. Over the course of the week, the front desk never answered the phone on any of the occaisions when I called for assistance. I actually started trying every day to see if they would ever pick up, which they didn't. When I questioned them on this, I was told the guests at the desk take precedence over anyone in the hotel so they just let the phone ring. I wouldn't think you'd tell your hotel guests this as that would indicate once you have checked in, don't expect any more customer service and you really don't matter anymore. I don't think the hotel has a PBX hotel operator, which would help the sitution. I also ate in the hotel bar on 3 different occasions. It would generally take at least 15 minutes before someone would acknowledge you were there. After you recieve your first drink and meal, don't expect them to come back to see if you wanted a refill! I also tried eating in the restaurant one night during the week, but after waiting by the hostess stand for, again another 10 - 15 minutes, without someone coming, I decided to go back to the bar and eat. The room was comfortable, but the price that my team negotiates with your hotel does not warrant the service that you are providing. I would have expected much more! I actually booked my our travel agency rate instead of our preferred rate because it was cheaper. I'm glad I did because I would have been even more upset if I would have paid the 300 - 400 euros more for the service your property provided.

Posted by HotelStaff
2015 五月 20
Dear Rachel2015, Thank you for taking the time to leave us your feedback that I read with great concern. Please accept my apologies for the dissapointing service you experienced and which I sincerely regret. Our Guest Services Executive has already contacted you personnaly in order to regain your confidence in our hotel and rectify the situation in the hope that you recognise that we are much more than a hotel. We are making a commitment to deliver the quality service you expect and deserve. I do hope we will have the chance to welcome you again to our hotel in the future. Best regards, Edward Kreft - GM
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