Rated 4,0 out of 5 by 274
Rated 5,0 out of 5,0 by kmiller445 Like being in Hawaii
We stayed at this property for a family wedding. The staff was extremely nice from the time we checked in through check out. The rooms are clean and comfortable. The only hiccup we had was that the A/C while putting out some cool air really didn't seem to keep the room as cool as we would have liked for sleeping. The one thing that could make the rooms better would be to have small refrigerators in them instead of all the huge closets.
20 de julio de 2014
Rated 2,0 out of 5,0 by BayAreaTraveler22 Entry key problems
We had a party of six including children and grandparents. We reserved two hotel rooms for two nights each last Saturday. We called ahead to let the hotel know we would be arriving late. After a long day driving, we finally arrived at the hotel around midnight. Everyone was very tired and looked forward to a good night's sleep. We were assigned rooms on the high floor (6th floor) away from the noise, as requested. However, upon arriving at our rooms, we found that none of the six keys total for the two rooms worked. We were not able to open either of the two doors. A call to the front desk and 20 minutes later, a security guard came with a new set of keys. None of them worked either. Another call to the front desk, and we were told a maintenance person would be on their way. A good 20+ minutes later, a maintenance person showed up and re-programed the two doors and we were able to finally get inside the rooms. It was well past 1 am, and we had been standing outside of the rooms for at least 45 minutes. I can understand an occasional glitch, but we had the same problem with both rooms. I can also accept a 15 minute wait for the problem to be resolved, but unfortunately it took over 45 minutes, in the middle of the night.
While we were waiting, we asked to be assigned to other rooms but were told there were no two other rooms near each other. Because we had both young kids and grandparents in our group, we decided it was important to stay close by.
Other than the door problems, the hotel itself was fine. There were quite a lot of people at the bar near the front desk when we arrived at midnight. There were a lot of people by the pool the next morning. The room and grounds were acceptable. I would rate this a 3 1/2 star, not a four star hotel.
18 de julio de 2014
Rated 4,0 out of 5,0 by 3jcc14 Four Night Stay
The Hotel Staff are very friendly and helpful. The hotel itself is rather dated and the initial impression is that it is "dated". The walls are thin and you can hear neighbouring rooms and water pipes. Lots of families stay there during the summer so be prepared for kids at the pool. If you are coming for work/business you may want a room that does not face the pool.
17 de julio de 2014