Rated 4.3 out of 5 by 270
Rated 4.0 out of 5.0 by sockmey Satisfied for room facilities
Overall satisfied for the service and room
We are stay a night in Macau but fully satisfied the great service provided by staff
We feel warm welcome upon check in and check out
November 17, 2015
Rated 5.0 out of 5.0 by Satyendra Value for money in Macau
We just loved staying at Holiday Inn where the staff is quite helpful.
November 15, 2015
Rated 4.0 out of 5.0 by 天涯之虎 可以再去的酒店
November 14, 2015
Rated 4.0 out of 5.0 by peanut88t Great Stay in Holiday Inn Macau
The staff at the reception was extremely friendly and checkin was fast. Unfortunately the restuarent which I frequently patron for the Portugal food buffet was under renovation. Hope it is done on my next trip.
November 10, 2015
Rated 2.0 out of 5.0 by CYTeng Improvement needed
Overall improvement needed for this property in term of outlook and facilities. Staff service remains excellent in all IHG properties!
November 8, 2015
Rated 5.0 out of 5.0 by Mia1984 服务态度好
November 3, 2015
Rated 5.0 out of 5.0 by Sony13 Great Service
The staff service was really great. They were very helpful in assisting us find our way to our chosen destinations.
November 3, 2015
Rated 5.0 out of 5.0 by Green Bean Soup Great Experience, Good Service
The hotel doesn't look luxuriously grand on the outside but the rooms are spacious, nice and comfortable. There are 2 big beds in our room. On each bed, there are 2 soft pillows and 2 firm pillows. So we had 8 pillows in the room for the 2 of us! It was really nice.
From the moment we alighted from the shuttle bus, the concierge helped us with the luggage and took care of it till we got to the room. Our check-in was done pretty fast when we arrived around 3pm.
The staff are friendly, especially the concierge. They were all very willing to render their assistance and service with a great smile. I did not take down their names. One of them was Jayson. He helped us get taxis to visit Venetian and made sure we could get on the shuttle bus to the ferry terminal on our departure day to catch our ferry. Our stay was made more pleasant because of these cheerful and helpful guys.
The only downside was the casino, which was run by third-party operator. There were no machines in the casino; all table games. However, we saw a notice that there would soon be machines added to the casino. Anyway, we walked to Grand Lisboa casino which is only 5-7 minutes walk away, so that was not a big issue for us
November 2, 2015