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Rated 4.3 out of 5 by 407 reviewers.
Rated 4.0 out of 5.0 by good location good hotel for business in Birmingham area and NEC June 20, 2016
Rated 2.0 out of 5.0 by Disappointing Dark depressing room. Uncomfortable mattress. Horrible stale breakfast. Nice public spaces. Adequate for one night stay but wouldn't recommend for anything other than business use. June 19, 2016
Rated 3.0 out of 5.0 by Disappointed! First stay at this hotel, and I expected ALOT better. As an IHG Aspire member I was upgraded to an executive room [though I had to ask for it]. Room 306 is on the top floor, and the room had very small windows as it was up in the eaves. However, a nice big comfy bed. The shower was by far the WORST I have ever experienced at a IHG hotel - No power whatsoever! I would have mentioned it when I checked out if prompted 'how was my stay' however I was not asked. No personal touch from the staff at this hotel. Poor service in the bar [lack of staff]. Breakfast was disappointing too - pastry was stale. Some of the hot items where only barely warm, and the eggs over cooked! June 18, 2016
Rated 4.0 out of 5.0 by A comfortable hotel Very clean hotel reasonable value for money and staff very welcoming June 14, 2016
Rated 5.0 out of 5.0 by Weekend Break for Birthday Party A very relaxing stay with excellent recognition for IHG membership, and choosing to spend our rewards points. My wife and I arrived and were well received by the receptionist. We were both offered complimentary drinks as well as amenity points. We had a complimentary upgrade to an executive room which was appreciated and the parking charge was waived. We also made use of the late check out option. We had a meal in the hotel which was very good. The only slight issue we had was my wife's meal wasn't as hot as it should have been. The staff were very apologetic and offered us an additional complimentary drink by way of an apology. We had an excellent time at a private party in the nearby Knowle and returned to a very restful night's sleep back at the hotel. We used the gym, pool and steam room/sauna facilities which were very pleasant and due to undergo refurbishment in the near future to improve them even further. The rooms should also get even better following the planned upgrade too. A very pleasant location near to Solihull and I am definitely looking forward to staying here again! June 12, 2016
Rated 5.0 out of 5.0 by good hotel convenient for NEC and Airport Overall - no problems and met our expectations. We used the hotel for business at the NEC and had colleagues arriving from around the worls. Staff were helpful. Convenient for access to modern shopping complex with additional food options June 10, 2016
Rated 5.0 out of 5.0 by Very friendly staff The staff were especially courteous and went out of their way to assist in any way they could. I felt valued as a guest at all times. June 8, 2016
Rated 2.0 out of 5.0 by Hot stay The bed was too hard, and the heating came on in the night, on a hot night, spoilt our stay June 2, 2016
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