Rated 4.0 out of 5 by 149
Rated 5.0 out of 5.0 by KAZA52 All round good stay
Great location - only 5 minute walk into Harrogate. The room was spotless and we enjoyed the very comfortable queen size bed. Staff were all friendly and helpful. The breakfast was hot and offered a lot of choice. One of the attractions was a car park with plenty of spaces, however, the spaces are very tight so be careful. Overall a good value for money hotel and would recommend to others and certainly stay again when next visiting Harrogate.
25 February 2014
Rated 5.0 out of 5.0 by popsicle Good Stay
We stayed at the Holiday Inn overnight on the 22 February 2014.
Our room was very clean and tidy, and the bed was very comfortable.
We were checked in by Joanna and she explained everything to us very clearly and then took us up to our room. Joanna made us feel very welcome.
We would recommend this Holiday Inn to our friends and family for a stay.
24 February 2014
Rated 5.0 out of 5.0 by peter0113 A very enjoyable stay.
When we arrived our room was available and check in went smoothly, reception staff were friendly and polite. On a cold February day the hotel was pleasantly warm and relaxing. Our room was modern, clean, spacious and comfortable.
Our evening meal in the hotel restaurant proved to be a good experience, the range and quality of the food was very good, our waiter was helpful and efficient without being intrusive. We eventually retired to our room feeling well satisfied.
Next morning we found the buffet breakfast restaurant very quiet which did result in some of the food sitting under the heating lamps for slightly too long, having said that the range of food was excellent and tasty. Even when quiet, small queues formed at the do it yourself toaster and also the tea and coffee machines which does tend to interrupt your eating experience.
All in all our stay was very enjoyable and we would not hesitate in recommending The Holiday Inn Harrogate.
24 February 2014
Rated 4.0 out of 5.0 by timw Harrogate 2014
This hotel is in a very convient location for visiting Harrogate and is only 10 minutes walk to the town centre shops and attractions.
The hotel rooms are well furnished and clean and generally very comfortable. Our only issue was the the pillows provide, although both soft and firm pillows are provide neither are very good and not particularly comfortable. There are plenty of good restaurants close by. Overall we had a good stay.
15 February 2014
Rated 4.0 out of 5.0 by Grangrad Birthday Treat.
Booked a Reward Night to have a weekend getaway to celebrate wife's birthday. All rooms were the same rate so we booked a Double Suite although we were allocated a Twin Suite on arrival. Check-in staff were very friendly and efficient. We had booked a meal in the town so did not use the restaurant. Only slight disappointment was the car park fee - £7 a day in a provincial town is a bit steep especially as I only paid £1 a day in a London suburb Holiday Inn Express recently. Overall a very comfortable stay and would return again.
12 February 2014
Rated 2.0 out of 5.0 by Joanne1964 Speedy Checkin- verges on rude!
We stayed at your hotel on the 31st December as we had tickets for The Blues Bar - what a wonderful evening that was!! The suite was great and we have booked to return again next New Years Eve for 2 nights again in the suite!! It isn't much dearer than a room so I wasn't expecting much but was pleasantly surprised - it was two rooms and really nice - hence why I want to stay the two nights and take advantage.
There were two issues though:
1# Whilst we all appreciate speedy checkins mine was a joke! My name and address were taken, I was then handed an envelope and told everything I need including the room number is in the envelope and that was it - no have you stayed here before, will you be wanting breakfast, do you know where the lifts are and that you need to insert the room key to operate the lift ,or oh you are platinum here is your free drink voucher and welcome etc etc - actually just no welcome at all!! Far from the Leeds Crowne Plaza or Camden experience!! Actually far from all the IHG experiences that I would normally highly rate!
I moved away from the counter and checked the envelope and it just contained a welcome letter and a key card. Fortunately, Tod #I think?# was now serving someone else so I went to the lady receptionist and she was more helpful. ie she gave me the number of the room, explained where the lifts were and that we had to use the keycard to operate the lift. We still didn't receive a free drink voucher though - There was a large sign saying sign up and you get a free dink voucher and as Platinum we normally get snacks too - usually nuts but very welcomed :#
I dont know why I was dismissed in this way by the original male receptionist? I know I was checking in alone, but that was only because my husband was parking the car. I am a professional person and tidy. It was New Years Eve but the reception was not busy at all - two people on and usually one available - I know as my poor husband was parking the car and took about 1/2 to find possibly the only space left! so I was left just watching what was going on.
2) We were charged £7 for parking - not excessive I know, but on exiting the carpark we found out it was "free passage" so I think that we were incorrectly charged.
I emailed the hotel who apologised but whilst they said that the barrier wasn't working we still had to pay. The sign said free passage!! That surely is different! It was a bank holiday so possibly free - like Sundays! They apologised for the lack of attention at reception but didn't offer to refund the parking #Which I think was free on that day - free passage!!# or offer an additional free drink voucher for next time we stay - I know it isn't much but it is the details that end up bothering us far later!!! I forget how lovelly the room was but cant get over the check in and will probably always use it as an example of really poor customer service! From a company that usually has such amazing good service! Different locations!! Is IHG a franchise??? That may explain things!
I cant comment on food or the bar as we didn't eat or drink here.
The location is great for Harrogate!
There is parking for the Hotel and The Conference Centre at the hotel.
I am looking forward to checking out the amenities next time we stay as we are there for two nights so will have longer to appreciate the hotel
01 February 2014
Rated 2.0 out of 5.0 by peter0113 No Heating on Christmas Eve
When we arrived we found the public area's of the hotel were very cold. The heating system was blowing out cold air on what was a freezing cold December day. We went in to the bar, it was empty, we were the only customers but after purchasing a drink we soon discovered why, it was too cold. We took our drinks in to the reception area but after 5 minutes decided it was too cold to remain there. We headed for our room where we found there was some warmth. On checking in we had been given a letter saying the restaurant would be closed that evening but food would be available in the bar. Early evening we were ready for some food so we revisited the bar. It was still cold and still empty. Due to this we couldn't use the bar lounge or reception so we were forced to go out in the evening for a meal, we found that due to it being Christmas eve all the restaurants were full so we ended up buying a "take away" bringing it back to the hotel and eating it in our suite. Because of the terrible weather and the lack of warmth in the public area's of the hotel we spent the whole of our stay confined to our room. It did ruin Christmas Eve for us. The staff were friendly, polite and apologetic but that didn't change the situation.
09 January 2014
Rated 5.0 out of 5.0 by JJJP Very Enjoyable Stay
The hotel is in a good central location that was easy to find and had good parking. Check in was efficient and polite. The rooms were clean and quiet and the breakfast had a great choice. The use of a good gym and swimming pool was a bonus!
08 January 2014