Rated 4.3 out of 5 by 438
Rated 5.0 out of 5.0 by hikers too Great Value
This was a great hotel. Very pretty. Felt safe and comfortable.
November 27, 2015
Rated 5.0 out of 5.0 by Old79 Comfortable room and great price.
I did an internet search on several Holiday Inn Express hotels in the area but this Holiday Inn had the best price for what we needed. The room was clean and quite comfortable. The drain in the bath tub was clogged but the staff took care of the problem within a reasonable time. We didn't use the WIFI.
November 25, 2015
Rated 2.0 out of 5.0 by Djase1 Never again
I have been staying at this hotel for years as I travel to Amarillo for work. This place has fallen on hard times and I am done waiting for them to get better.
The staff seems largely apathetic, the place is starting to look shabby and with the variety of places to stay in Amarillo, I can't justify recommending this place to friends.
I had a problem in my room with the a/c unit and while it wasn't a major issue, the lack of concern on the part of staff was the final straw. It shouldn't take 1 and 1/2 days to offer me a solution. The rooms and common areas themselves are starting to show signs of age and it doesn't appear that management notices or cares. I am sad that this place has fallen off in recent years. It used to be the only place I would stay. Never again.
November 23, 2015
Rated 3.0 out of 5.0 by Rsmth Rudy
This Hotel had continued to decline in the last two years. I always have issues making a reservation while using my company rate, They no longer offer a Free Breakfast and the Happy Hour is very limited. The only good side here is Christi and Sydney who tend the Bar (They are as good as it gets). Actually this is the only reason I stay here.
November 22, 2015
Rated 4.0 out of 5.0 by PRIVATEDETECTIVE Pretty good
Would stay there again if in bamarillo. Nice toom and location
November 22, 2015
Rated 4.0 out of 5.0 by PRIVATEDETECTIVE NICE PLACE
HAD EVERYTHING I NEEDED OR WANTED. WOULD STAY THERE AGAIN
November 21, 2015
Rated 2.0 out of 5.0 by montanajoe Poor service and inatentive staff
I can not recommend this hotel. No housekeeping two days in a row, no manager in charge, front desk attendants were not concerned about any requests, and the desk and chair in the room were broken and quite wobbly. Bathroom lighting is terrible.
November 19, 2015
Rated 3.0 out of 5.0 by Wdsimmons No hot water in shower
We reported the water issue several times during our stay.We were told it was a busy weekend and they couldn't move us,that was the only answer to our problem.No one even came to the room to try and fix the hot water issue.The bottom line is that weren't really concerned about the hot water in the shower,and we were charged for a perfect room which we didn't have.We are not sure if we will ever visit that hotel again
November 18, 2015