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Rated 4.3 out of 5 by 1236 reviewers.
Rated 3.0 out of 5.0 by Shuttle service Although we live only 45 minutes away we decided to stay overnight as we had to be at the airport by 4:15. The reception advised that the 4:00 shuttle bus would be fine for this, it was not. It was 15 minutes late but worse the bus was not big enough, it took ages to load, then ages to unload at the first call, Gatwick South. Then Gatwick North, our stop. Due to building work we had to queue to get into the airport and feel that the reception staff should have known this. We made our flight, but only just. Will drive next time and skip the hotel, it added to the stress rather than facilitating an early start. June 19, 2016
Rated 5.0 out of 5.0 by Comfortable and convenient We have used this hotel several times now for an overnight stay before going on holiday. So for us it really is our holiday inn June 19, 2016
Rated 4.0 out of 5.0 by Suitable for purpose I find it surprising that you have so many staff who obviously are not English. They speak good English generally but sometimes they are difficult to understand because of their accents. Bathroom shower jet was poor. No warning tnat you intended to move the car June 14, 2016
Rated 5.0 out of 5.0 by Outstanding Care My husband and I flew into Heathrow and took a bus to Gatwick Airport. We stayed at Holiday Inn Gatwick before catching our flight to the US the next morning. Finding the shuttle stop to the hotel was easier than we could have imagined--it was only steps away from where our bus let us off. The front desk personnel took care of us quickly and efficiently at check-in, asking if we wanted to eat in the dining room and making the reservation for us. Our room was large, clean, and inviting. The only negative aspect about our stay was that the hallway from the elevator to the room had stained carpet and dingy walls. However, the lobby/bar, our room, and the outstanding service more than compensated for the state of the hallway. June 13, 2016
Rated 4.0 out of 5.0 by convenience and comfort Ideally situated for access to Gatwick airport and for long term parking. A busy hotel but relatively quiet. Staff friendly and efficient. Rooms spacious and comfortable. June 13, 2016
Rated 5.0 out of 5.0 by Stay at Gatwick It was good and the staff were very good indeed and I enjoyed staying here June 10, 2016
Rated 5.0 out of 5.0 by great nights sleep This was a stop over before heading out on a long haul flight. The room was very tidy well appointed. The food in the hotel was of a standard I have come to expect from the holiday inn group. The only thing that needs up grading in the room I was in is the comfortable chair that was a bum breaker you could feel the wooden slat in the base. June 9, 2016
Rated 4.0 out of 5.0 by Comfortable, quiet room Quiet room...bed very comfortable. Staff very friendly and obliging. Dining room prices for food and wine a little over the top.. I guess they've a captive audience. June 7, 2016
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