Rated 3.6 out of 5 by 572
Rated 5.0 out of 5.0 by Reagle4 great service
Your site is under remodeling and you are doing excellent impovements.
June 21, 2016
Rated 3.0 out of 5.0 by outside1 Average Stay
Again, parts of the hotel were under construction and there was noise
June 20, 2016
Rated 5.0 out of 5.0 by Crystal37 Business
My stay was excellent my staff was wonderful the room was clean the bed was amazing The View was outstanding the linen was clean everything was in place and where it needed to be the staff was extremely friendly
June 19, 2016
Rated 4.0 out of 5.0 by Meka0207 Must Highlight the On Site Shuttle
I had an amazing stay at this hotel. The on site shuttle made getting from point to point very easy. That saved me money on parking downtown near the Riverwalk. My family and I were shuttled to and from the Riverwalk and various locations within the vicinity of the hotel.
June 19, 2016
Rated 2.0 out of 5.0 by retiree fun traveller Dingy and dirty in appearance
This hotel ranks at the bottom of my experience with Holiday Inn. Dirty and dingy in appearance. Does not come close to the normal standards expected from Holiday Inn.
June 14, 2016
Rated 5.0 out of 5.0 by fireballt Awesome!
Great pool and shuttle service was worth it's weight in gold!!!
June 13, 2016
Rated 4.0 out of 5.0 by MC Houston Excellent service, great food
I always book this hotel when I go to San Antonio for work. Good location near downtown and Riverwalk.
Staff is always very attentive.
I always book the 10K bonus points package because they seem to have a great rate.
The only problem is that every time I stay there I book this rate they short-change me on the points that I get credit for. They some how breakdown the rate and only a portion is deemed to be "qualifying expense". I then always have to call IHG customer care (which takes forever) to get the point calculation corrected manually.
I also need to make call to IHG customer care to get the 10K bonus points deposited for the stay. Each time I have called the hotel they claim that they are not responsible for the bonus points and that I need to call IHG directly. This is strange because I oftern book stays at other hotels with bonus points packages and the bonus points are always posted together when the points from the stay are posted, automatically without me having to call IHG.
June 13, 2016
Rated 4.0 out of 5.0 by SJMinneapolis Great location
The hotel is under renovations so I did not take advantage of any of the amenities. My room was clean and comfortable except for a noisy air conditioner. The bathroom was clean and well stocked. The staff were very friendly and approachable.
June 7, 2016