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Rated 4.4 out of 5 by 985 reviewers.
Rated 4.0 out of 5.0 by Everything was great, except initial information I am the Operations Manager for a small ship cruise line. Last week, we had a minor crisis when our ship was unable to make it to NYC in time to meet our passengers due to weather. We were able to pick most of the guests up by bus and bring them to the ship in Rhode Island, but we had several passengers who had plans in NYC that evening so we booked them rooms and drove them to Rhode Island the next day. In total, I had to book 9 rooms at the last minute. I found this property to have fantastic rates and good reviews, and they also had availability for my whole group. I was making individual bookings as the needs for rooms came up, and all together, I made about 6 calls to reservations. Each time, I called and explained our situation, let the agent know that I would be paying for the rooms with my company credit card, and provided that information. Not at any time during any of those calls did the agent on the other end tell me that I needed to fill out an authorization form. When my first guest arrived to the hotel on Saturday, they were told that they must provide a credit card for payment. Obviously, this was a shock to my guest and they called me in a panic. At the time, I was stationed at Chelsea Pier waiting for our other guests to arrive so that I could put them on the bus bound for Rhode Island. I did not have access to a printer or a fax machine, and wouldn't until much later that night when we got to Rhode Island. I got on the phone with the agent at the desk and explained this, and asked her to hold the guests credit card if absolutely needed but to please not charge anything as I would be sending the authorization form that night. I was told this was fine. A couple hours later, I got another call from one of my employees that I was putting in the hotel that night to be on call for our guests with the same concern. Again, I spoke with the desk agent and asked her to hold the card but not to charge it. Within an hour, both my guest and my employees credit cards had been charged. When I arrived in Rhode Island that night, about 10:00 pm I went straight to my office, filled out the form and faxed it over. It was received and I was told those charges would be reversed immediately. Today is Thursday, 4 days later and the charges still have not been reversed and my guests and employees are not happy about it, and I can't say I blame them. Overall, the hotel was lovely, the rooms were clean and comfortable, and everything was great. But the fact that the information provided (or not provided) at the very beginning was not accurate, I am still dealing with a very difficult situation, and for that reason alone, I am not happy with this experience. If in even just one of those 6 phone calls that I made, someone advised me that this form needed to be complete, it would have been taken care of right then and this would not be an issue now. October 8, 2015
Rated 5.0 out of 5.0 by This is the fifth time here... ... and I love this hotel. Subway is around the corner, friendly staff. It has everything, October 5, 2015
Rated 5.0 out of 5.0 by Great repeat stay at this property My daughter and I recently stayed here for the second time. We had enjoyed our first stay 3 years ago when we came as part of an organized tour with her dance class. When booking this visit we didn't even consider another hotel. I have stayed at many hotels around the world and I would say this hotel was pretty much close to my idea of a perfect hotel. The rooms are clean and the beds are comfortable. The parts of the hotel I saw were exceptionally clean. The entire staff were so friendly and helpful. The breakfast, while not gourmet, was enough for us. My only suggestion would be to add a dark roast coffee to the lineup! Will be sure to stay here during our next fun-filled trip to NY! October 3, 2015
Rated 4.0 out of 5.0 by HIE MADISON SQUARE GARDEN NYC We enjoyed our stay, the hotel was good value compared to others of a similar standard. The room was clean but a bit dated. The bed was comfortable. There was some noise from outside in the night due to rubbish collection in the street below so we needed to use earplugs. We did not want a rear room or lower floor room.Triple glazing and wall soundproofing could help here. The views from our room of the art deco buildings and the top of the Empire State Building were good. The breakfast food was good but the area was sometimes hectic. A bit more space here would be an advantage. The staff were very helpful and friendly and very attentive. The computer room and gym were good and wifi reception was good. The hotel is well located for walking and public transport. October 1, 2015
Rated 5.0 out of 5.0 by Excellent Location I stayed at this Holiday Inn location during the Papal Visit to NYC for business purposes. The location was excellent, the complimentary breakfast was good, the staff was accommodating, and while the room was small, it is to be expected for NYC. September 30, 2015
Rated 5.0 out of 5.0 by 地理位置佳 出行方便,一个街口有地铁。窗外可以看见帝国大厦。提供水/坚果 或500积分。 通风不好,房间有很重的味道。家具陈旧 September 29, 2015
Rated 5.0 out of 5.0 by Great Staff Very Friendly The staff was great, the room for the city was more than adequate. If your planning on staying in the city this is a great location. September 28, 2015
Rated 4.0 out of 5.0 by habitaciones limpias y comodas El hotel deja mucho que desear por el desayuno, pero sus habitaciones estan limpias y muy comodas, el servicio y atencion del personal es de lo mejor, aunque el desayuno lo arruina todo, asi como la ventilacion de los baños September 23, 2015
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