Rated 4,3 out of 5 by 365
Rated 5,0 out of 5,0 by carie17 Nice and comfortable
We decided last minute to stay in town for the evening and were very lucky to find the HIE nearby. We were pleasantly surprised at the ease of booking and checking in. Being that we were not expecting to stay out of town we weren't prepared, but the front desk advised us of a nearby Walgreens and also supplied us with toothbrushes and toothpaste.
30. Januar 2015
Rated 5,0 out of 5,0 by Champion44 Nice little spot
My wife and I had just one night to get away and relax. We chose this location and are so pleased that we did. It is just outside of Downtown Walnut Creek which has great restaurants making the night easy and fun. The hotel is very quiet which allowed us to rest and relax. The only thing we wished could have happened was to have stayed two nights instead of one.
26. Januar 2015
Rated 5,0 out of 5,0 by Delta Kande Convenient and quiet.
I appreciate that Holiday Inn Express allows dogs to stay overnight in the rooms. The lobby, grounds and guest room were very attractive and clean. Highly recommended!
25. Januar 2015
Rated 1,0 out of 5,0 by Trinity House Unfortunate
Not a good review: First of all the telephone reservations line was not working I was directed to call back in 2 hours. I then made my reservation online obtained a confirmation number. When my guests arrived at the hotel no reservation could be found they were asked to pay for the room using their credit card. On Jan 19 I extended our stay to Jan 21, the same confirmation number was used. On Jan 19 at 1PM the front desk called asking when we would be checking out. They didn't know our staff was extended. On Jan 20 at 9:30PM upon returning to the hotel our key did not work. We learned that the room was given to someone else and our personal belongings were at the front desk. The manager was not very helpful and did not offer an explanation. This conversation is ongoing....
22. Januar 2015
Rated 3,0 out of 5,0 by SSlade Value gone bad
Used to enjoy staying here. Looks like neighborhood going downhill and frequented by drug dealers.
21. Januar 2015
Rated 3,0 out of 5,0 by SGwHeart Not your best HIE
This HIE is very dated. There are no accommodations for the use of your personal devices near the bed. There are outlets across the room, but nothing near your bed. They went to a lot of expense to add tablets to the room, but for what purpose? Does not control the air temp, or the noise level of the fan in the bathroom. There is no room service, so not sure what these tools are really supposed to be used for. And the front desk staff cannot communicate its purpose.
The food in the common room is institutional. Not very appetizing although good for a banana. The water urn in the lobby does not accommodate a bottle to replenish your water supply.
You must request your bill , they do not put it under the door and the front desk usually only has one person working, so you have to wait to get your bill. It does not get emailed.
For the cost, the room does not compare, nor do the amenities, to the other hotels in the area.
19. Januar 2015
Rated 5,0 out of 5,0 by dick1942 Comfortable bed
The carpet in my room, and specifically in front of the bathroom door, was extremely stained.
The breakfast was good except for no orange juice one morning and concentrate ONLY for the cranberry juice. Another morning the cinnamon rolls were very dry and crusty...seemed to be day old.
As always, the Wednesday reception is welcome. I often skip dinner and "snack" down in the lobby.
19. Januar 2015
Rated 5,0 out of 5,0 by comander Great Room
Staff always happy to see you as I come down to walnut creek every three months. Like my second home and your Holiday inn and staff makes that happen. Thank you
17. Januar 2015