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Rated 3.7 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Comfortable Reception after being on the road for nearly a full day, it was nice to have a warm and friendly reception from the blizzard conditions outside. Room felt fresh and comfortable. January 11, 2016
Rated 5.0 out of 5.0 by Great STAFF They were all very nice and accommodating! didn't have any issues with any of them. The breakfast wait staff were very friendly also. January 7, 2016
Rated 5.0 out of 5.0 by NICE STAY AND QUIET I GIVE IT A 5 STAR HAD A GOOD STAY AND THE STAFF WAS VERY NICE AND HELPED OUT FOR WHAT EVER WE NEEDED January 7, 2016
Rated 5.0 out of 5.0 by Decent hotel Stayed here few times for business travel, no issues. December 16, 2015
Rated 1.0 out of 5.0 by Poorly managed and unprofessional staff, not clean This is the worst Holiday Inn Express I have ever stayed in. I stayed in this hotel for several months and was often treated in a rude and unprofessional manner by the management and front desk staff. However, the housekeeping staff was very nice. Every time it rains in Pecos most of the rooms on the first floor have water that seeps in and the carpet is wet often 18" in from the wall causing the rooms to smell of mold or mildew. Specifically room 108 and 102 among others. The first time it happened I notified the front desk and suggested they put fans in the room to dry out the carpet and my suggestion was met with disdain. There are too many things wrong with this hotel to address in this small space and if I were HI I would pull this franchise. I have stayed in numerous Holiday Inn Express locations and have always found them to be nice and well maintained. I would not recommend this hotel to anyone. December 12, 2015
Rated 5.0 out of 5.0 by Nice Experience I was warmly greeted when I walked in the door. After a 9 hour drive I was ready to just relax. The desk person was very nice and check in was a breeze. My room was very clean and comfortable. Enjoyed a good nights sleep and a warm breakfast. One note to Holiday Inn Express management---you turkey sausage is horrible. I had eaten it before and told myself never again. I made the mistake of thinking it was pork sausage and took one bite. To be honest it is nasty. One other note, I am a tea drinker and I was happy to see this motel had Bigelow brand tea. Overall a very good experience for a tired traveller. December 4, 2015
Rated 5.0 out of 5.0 by Clean and comfort The family and I checked in late and we're taking care of quickly. When we got to the room it was clean and comfortable would recommend this location. Thank you to the lady who checked us in. December 2, 2015
Rated 4.0 out of 5.0 by I keep coming back! I have stayed here many times while working in the Pecos area. While this location may not be as up to date and nice as other HIE's that I've stayed in, it is acceptable. I would love to see it updated, and hallways recarpeted. The staff for, the most part are very helpful, and that means a lot to me. Anyway, I recommend this location. November 25, 2015
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