Rated 4.3 out of 5 by 91
Rated 5.0 out of 5.0 Business
Booked 2 rooms under one name. had trouble switching other room into co worker name so she could receive her points as well as have a receipt for business purposes in her name.
May 26, 2015
Rated 5.0 out of 5.0 by Texas Angel wonderful just wonderful
You have an exceptional staff !!! Jennifer and Julia were just amazing young ladies that deserve a raise !! Above and beyond and always with a smile I'll stay at this hotel again =)
May 18, 2015
Rated 1.0 out of 5.0 by Jenny254 A Dissapointment
I previously stayed at a Candlewood Suites in Temple, TX and I was very pleased with their service. So when I had to travel to Killeen for an extended stay for work, I immediately thought of the Candlewood Suites. Unfortunately I was highly disappointed from the start. When I arrived for check in, I was told the only room they had available was a smoking room, I reserved a non-smoking room but the front desk staff insisted I reserved a smoking. I informed her that she was incorrect. She asked which website I did my reservation on and I stated it was the ihg website, that is when she proceeded to express how they always tend to screw-up peoples reservations. So for one night I slept in a handicap accessible room until they had a clean non-smoking room available. The only non-smoking room they had available was right next to the smoking rooms. I could smell the smoke almost every night even after I put towels next to the door. I was told when staying a certain amount of days that room service only comes after the 5th or 7th day. I stayed a total of 10 days, 9 nights with absolutely no room service at all. I called to check when they would service my room and I was told the next day, upon arriving from training that night, I came back to an un-serviced room. I called the front desk to see what the issue was, no explanation was given as to why they "missed" my room. Every time I went to the front desk for clean towels, I was told to come back later because none were ready. Also, with the room there seems to be a problem with the electrical sockets, sometimes my phone would charge and sometime it wouldn't. When I attempted to watch a DVD, the DVD player stop mid movie and would not come back on. I reported to the front desk and was told a work order would be put in #this was on day 2# however nothing had been done about it. I had to move the DVD player to a different socket to get it to open up so I could get my DVD out and once again it cut off within 60 seconds of turning it on. Overall I am highly disappointed with my experience and honestly if it wasn't for the experience I had in Temple, TX I would never stay at another Candlewood Suites again. I will not stay at this location again, frankly I would rather pay to stay on base in the barracks.
May 7, 2015