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房客評論

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評論
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 1917 reviews
84%
Recommend This Property

Ratings Breakdown

1917reviews

  • 5 Stars
    1138
  • 4 Stars
    394
  • 3 Stars
    157
  • 2 Stars
    125
  • 1 Stars
    103

Quick visit

By

November 18, 2020

I was given a nice large room, which was an upgrade from what I had booked. Very nice and lots of room. I did have to call down to the front desk to ask them to check on the kids running up and down the hallway about 11 PM. It was handled immediately and I did not hear anything else. I usually look forward to breakfast as they have some of the best bacon I have ever had. Not sure if they switched suppliers or cooks but the bacon was very crispy and thin. Definitely not what I have been served before. I hope this was just a one off and the next time it will be back to normal. Thank you to the entire staff and anyone we had contact with.

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Hotel runs out of towels and doesn't offer housekeeping for 2 days

By

November 17, 2020

No one came by to offer house cleaning and I requested clean towels on several occasions more than one hour apart. I stayed in rooms 233 and room 235. I went down to the front desk in person and requested towels because no one brought them up to my room and my children and my mother needed to shower. When I requested the clean from the receptionist, she told me that the hotel was out of towels at the moment and she would send some up once they were available. I think this service is highly unacceptable and I expected better, especially as a gold member of the IHG network! There was a pile of used towels outside of my door and eventually I had to take the trash from the room down to the trash bin outside of the hotel due to lack of housekeeping services! There was also a ton of trash behind the entertainment center, so I knew the room was not properly cleaned!

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Visiting from az

By

November 16, 2020

Had a great experience. Hotel was exceptional. We needed to stay a bit long and we’re given a late check out with no issue. Thank you!!

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St. Louis suburban hotel

By

November 16, 2020

platinumelite

Mediocre service, except for African-American gentleman who checked us in. Bathrooms in room and bed, actually room, in general had old decor and had average at best cleanliness. Disappointed because lobby and the photo on hotel website made it look alot better. Structurally and physically nice. Pool also lukewarm and looked a little cloudy, not extremely murky but not clear.

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Repeat customer

By

November 13, 2020

club

My husband and I have been staying at the crown for years and will continue, can’t say enough about the staff, especially Jessica:) she is sweet and excellent at her job

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Great

By

November 13, 2020

club

Was perfect accommodations before our flight out of St. Louis

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comfortable bed

By

November 09, 2020

I was charged for parking but should have been no charge, I didn't catch it until it was to late

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Great Stay

By

November 08, 2020

club

Love staying here before we leave for our vacation. The shuttle bus drivers are very friendly and service oriented.

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Great

By

November 04, 2020

club

Staff were friendly and helpful. Very clean and classy hotel.

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Nice place

By

November 02, 2020

Staff was friendly and the room comfortable. We did have an issue with mold on the shower curtain. I reported it to the front desk but I’m not sure it went any further than that. Over all it was a pleasant experience.

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Clan and comfortable rooms

By

October 28, 2020

Very nice stay. Clean and comfortable room. Hotel staff were very pleasant.

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Amazing Stay

By

October 26, 2020

This was a perfect week long stay for business. The staff was amazing amd the property was Uber clean!

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