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Holiday Inn Express & Suites Columbus Airport

460 Waterbury Court , Gahanna, 俄亥俄州 43230

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
90%
推荐此酒店

整体体验

4.5

基于 1137 评论
90%
推荐此酒店

Ratings Breakdown

1137评论

  • 5 星级
    767
  • 4 星级
    220
  • 3 星级
    84
  • 2 星级
    40
  • 1 星级
    26

Nice stay

By

2021 十二月 16

Close to airport with the convenience of local stores and shops. Place was clean and quiet. Keep overnight to catch flight first thing in morning.

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Needs better cleaning

By

2021 十二月 15

Developed an intestinal issue 2 days after staying. Water on the bathroom floor when we arrived in the room. Providing alcohol wipes in the room would have been helpful.

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Don’t count on the airport shuttle

By

2021 十二月 11

club

If you have an early morning flight, don’t rely solely on the airport shuttle from the hotel. Driver did not show up. They did agree not to charge us a daily parking rate though since we had to drive ourselves to the airport; how thoughtful. Managers response was lackluster.

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Great accommodations in Columbus

By

2021 十二月 08

club

Loved staying here. Close to airport yet very quiet, clean and convenient. Staff were wonderful and breakfast were awesome with lots of choices and freshly made foods.

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Thanksgiving visit

By

2021 十二月 06

We flew from WA state to visit family for Thanksgiving. Overall we like to stay at the Holiday Inn yet this location needs some upgrades. The room we stayed in looked like some newer furniture yet the paint on the walls was touched up and did not match. This made the walls look dirty.
We also work out a lot and used the workout room. The equipment in the room is seriously out of date and very dirty. New machines are needed badly.
We also believe masks should be worn in the hotel to protect everyone. Most people were not wearing masks.

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Great service

By

2021 十二月 04

club

Great service. Side of the bed needed to be vacuumed.

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Close to airport

By

2021 十二月 01

platinumelite

Enjoyed our short stay at this nice Hotel.

Comfortable beds and warm shower.

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Clean room/bed - nice breakfast

By

2021 十二月 01

club

If you want at least 1 comfortable chair in your room, do not get pull out couch

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average hotel

By

2021 十一月 29

platinumelite

There was dirt on the bathroom floor as well as the bathroom counters. There was even dirt on the plastic holder that held your washcloths.. There was cobwebs hanging from the ceiling. It was very noisy at night making it hard to sleep and the beds were uncomfortable. The breakfast was sub par and was lacking. It's very disappointing that a airport hotel does not do airport transportation on the weekends. We are rewards members and will not stay at this hotel again.

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Poor customer service

By

2021 十一月 28

club

My wife made a reservation for my son in September at the Holiday Inn in Gahanna, Ohio. He was taking a flight the next day and the plan was to leave his car at the hotel and use the shuttle. This was the day before Thanksgiving. When he returned on Saturday, he was take the shuttle back and drive home.

When my son arrived at the hotel, he completed a form indicating that he was leaving the car at the hotel and planning on taking the shuttle to the airport.

Nothing was said to him at the time that the shuttle would not be operating when he returned today.

When he did arrive tonight, they informed him they were sorry, there is no shuttle. There was no attempt to help or try to help solve his issue of getting from the airport to his car. They only said he should have read the form better because somewhere on it, it states there is no shuttle service on the weekends.


I see 2 issues here. When he gave the hotel employees the form, they should have spotted the fact that he was planning on using the shuttle on the weekend and told him.

The second issue is the rudeness and lack of empathy at the front desk tonight. I would hope that they had a method to pick someone up at the hotel a few minutes away. They just said, you should have read the form better. The very least they could have done was help him find a taxi to get him to his car.

I am very disappointed with Holiday Inn's service and would like the courtesy of a reply.

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Clean and safe. GREAT PROPERTY

By

2021 十一月 23

Pool open! Love this location! Close to everything.

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Quick Stay

By

2021 十一月 20

club

This hotel is great if you are traveling from the airport and need a quick and convenient place to stay. The hotel was very clean and the staff was very pleasant and friendly. The airport shuttle made it very easy for us to get to the airport for an early flight. I would definitely recommend this hotel to anyone needing a place to stay near the airport.

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