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Holiday Inn Express & Suites 诺克斯维尔

6324 Papermill驱动器 , 诺克斯维尔, 田纳西州 37919

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
93%
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整体体验

4.6

基于 1400 评论
93%
推荐此酒店

Ratings Breakdown

1400评论

  • 5 星级
    1080
  • 4 星级
    198
  • 3 星级
    66
  • 2 星级
    30
  • 1 星级
    26

The worst staff experance yet - choose another location

By

2021 八月 03

There should be unified training for all IHG hotels. I am getting tired of the subpar customer service at twenty-five percent or more of my stay. This is the experience that solidifies my opting out of IHG and going to another brand.
I checked in on Sunday and was probably staying two nights but only booked one due to the overwelling problems with IHG service. I am not going to book multi nights at the same hotel until I get there and see how it's run. So the next morning around 7:15 a.m. I approached the front desk only to have to wait while the front desk employee Jenna finished texting on her phone. I kindly asked for a late check-out. She stated, "we don't have late check-outs here." I asked even for spire elite? We don't have late check-out for anyone. I said ok, well book me for another night. As she's doing I asked to confirm my rate. She said the rate and I stated the app rate is different. She said in a tone this is rate. I showed her my phone and she again this is the rate. I said well it's not the same. She then again said this is the rate. I said well I guess I am staying somewhere else then, She said "fine". Well I did, I booked another night at a HIS which by the way had great customer service.
I tried to call the manager to let them know about their loss in revenue due to poor customer service. but to no avail never got a phone call or any response. I can see why they have poor service.

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Excellent location

By

2021 八月 01

platinumelite

Very clean, close to interstate, I have stayed here many times and never had a issue or problem

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Needs improvement

By

2021 七月 31

Miscommunication between front desk and maintenance could have gotten someone hurt.
I do not like the dead bolts on this property.

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Great Stay

By

2021 七月 29

platinumelite

Great Staff, clean quiet room. All in all a great place

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Nice staff but very unclean and unkept hotel

By

2021 七月 29

club

This hotel was very disappointing. The photos made it look nice but it was very dirty

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Great experience

By

2021 七月 28

Great hotel staff was friendly and accommodating. Would definitely stay again.

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Hotel needs to be updated and freshened up

By

2021 七月 28

club

Hotel could improve on decor and cleanliness. It has a dark

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Overall good stay just a little pricey

By

2021 七月 22

club

I recommend this stay but find discounts before paying

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Great stay

By

2021 七月 20

club

Thanks for the staff- I had a wonderful stay. I will be back for a longer stay.

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Wrong rooms

By

2021 七月 20

I asked and paid for a king suite w/hide bed 2 rooms.
Upon arrival received 2 rooms 1 double queens and a king suite w/no hide bed. My grandson slept part on chair and a cot from (had to be WW1). Not satisfied at all.

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Nothing didn’t stay

By

2021 七月 20

Nothing didn’t stay was told there was no rooms. I switched my days and they didn’t do it

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Wonderful Stay

By

2021 七月 18

club

Great place! Breakfast bar was over the top! Rooms need a little updating but bedding was fresh and very comfortable!

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