Our visit was good specially when you're spending the night at a very comfortable bed. However, I had a problem with neighboring rooms, perhaps next door or across from us. They were constantly making loud noises in terms of going in and out of their rooms. The incident started during the early part of the evening and it went on until the early morning hours the following day. I had notified the front desk and they said they would handle it but I felt the resolution continued on for hours. Since we were leaving the next day, I just have to accept the fact that it cannot be controlled. Can you please find a suitable solution for instances like this for future stay for your customers. In addition, there was a passed out person near the front entrance of the building that required ambulance and cops to administer that individual.
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Noisy machines humming at night
ByKayP
2020 十二月 30
The second floor had some sought of ringing noise at night, which disturbed my sleep at night.
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Sliding in quality
ByKenn
2020 十二月 29
I've stayed at this one since it first opened about five years ago. I've watched the level of cleanliness steadily decline. At this point it appears the stairwells are very rarely cleaned, with discarded food, etc., littering the landings. Same for hallways, which are not vacuumed. Due to COVID there are now hand sanitizer dispensers at elevator areas, but even when I spoke to staff about refilling empty dispensers and was assured they'd do it, nothing was ever refilled. Breakfast was the same thing each day. I find the hotel location ideal for me, but I may have to look at other options.
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Comfortable stay and great service
ByGemruler
2020 十二月 27
Front desk staff and cleaning crew is extremely friendly. Would definitely recommend this place to others. The only thing that they could improve on is the TV remote seemed to have some buttons that were not working and the A/C unit thermostat needs to be calibrated or replaced. The A/C did not regulate the room temperature too well.
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Excellent place to stay!
Bysugarcookie1971
2020 十二月 22
Everything about my stay was great! Very friendly staff members that are professional and courteous.
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Comfortable
ByErnie99
2020 十二月 08
Best beds and pillows!! Very clean and friendly staff
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Great Staff
Bywifi
2020 十二月 06
Staff went above and beyond helping me troubleshoot WIFI issues. Provided ethernet cable when it was determined WIFI would not work with my computer.
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My recent stay
ByNigel_B
2020 十二月 04
I thoroughly enjoyed my stay at your Hotel the quality of service that I received from your staff was indeed excellent
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Bed comfortable. Pillows great
ByWes72
2020 十二月 04
The room was not fresh. The bathroom was run down but clean. I have spent hundreds of nights in HI Expresses and have come to expect a greater degree of cleanliness and finish.
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Very nice hotel.
ByRalphsr
2020 十二月 04
Considering we were traveling during covid we found this hotel exceptionally well maintained and the staff very friendly. The fact that they provided breakfast at all was above the call during these times let alone a very good breakfast. The room was very well maintained and comfortable. The front desk staff were friendly and helpful. For a very populated areas near a major highway it was quiet and peaceful.
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Nice stay
ByCojo
2020 十二月 01
Although because of COVID-19 the breakfast was disappointing, our stay was very comfortable.
I had some surgery during our stay. Staff was helpful and kind especially manager, Tony. He very willingly and easily changed the day our room was cleaned to accommodate that.
Beds were very comfortable and everything was clean.
Overall, an excellent stay.
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Broken bed, room smelled like trash
ByKatirna
2020 十一月 18
The bed was laying on the floor in the center. The room smelled of cigarettes and old fast food. The bathroom was very clean. It was very frustrating and we had to continue our travels with a very sore back and nearly no sleep.
Clean room and parking is clean as well.
ByLegendary Jact
2021 一月 04
Our visit was good specially when you're spending the night at a very comfortable bed. However, I had a problem with neighboring rooms, perhaps next door or across from us. They were constantly making loud noises in terms of going in and out of their rooms. The incident started during the early part of the evening and it went on until the early morning hours the following day. I had notified the front desk and they said they would handle it but I felt the resolution continued on for hours. Since we were leaving the next day, I just have to accept the fact that it cannot be controlled. Can you please find a suitable solution for instances like this for future stay for your customers. In addition, there was a passed out person near the front entrance of the building that required ambulance and cops to administer that individual.
Noisy machines humming at night
ByKayP
2020 十二月 30
The second floor had some sought of ringing noise at night, which disturbed my sleep at night.
Sliding in quality
ByKenn
2020 十二月 29
I've stayed at this one since it first opened about five years ago. I've watched the level of cleanliness steadily decline. At this point it appears the stairwells are very rarely cleaned, with discarded food, etc., littering the landings. Same for hallways, which are not vacuumed. Due to COVID there are now hand sanitizer dispensers at elevator areas, but even when I spoke to staff about refilling empty dispensers and was assured they'd do it, nothing was ever refilled. Breakfast was the same thing each day. I find the hotel location ideal for me, but I may have to look at other options.
Comfortable stay and great service
ByGemruler
2020 十二月 27
Front desk staff and cleaning crew is extremely friendly. Would definitely recommend this place to others. The only thing that they could improve on is the TV remote seemed to have some buttons that were not working and the A/C unit thermostat needs to be calibrated or replaced. The A/C did not regulate the room temperature too well.
Excellent place to stay!
Bysugarcookie1971
2020 十二月 22
Everything about my stay was great! Very friendly staff members that are professional and courteous.
Comfortable
ByErnie99
2020 十二月 08
Best beds and pillows!! Very clean and friendly staff
Great Staff
Bywifi
2020 十二月 06
Staff went above and beyond helping me troubleshoot WIFI issues. Provided ethernet cable when it was determined WIFI would not work with my computer.
My recent stay
ByNigel_B
2020 十二月 04
I thoroughly enjoyed my stay at your Hotel the quality of service that I received from your staff was indeed excellent
Bed comfortable. Pillows great
ByWes72
2020 十二月 04
The room was not fresh. The bathroom was run down but clean. I have spent hundreds of nights in HI Expresses and have come to expect a greater degree of cleanliness and finish.
Very nice hotel.
ByRalphsr
2020 十二月 04
Considering we were traveling during covid we found this hotel exceptionally well maintained and the staff very friendly. The fact that they provided breakfast at all was above the call during these times let alone a very good breakfast. The room was very well maintained and comfortable. The front desk staff were friendly and helpful. For a very populated areas near a major highway it was quiet and peaceful.
Nice stay
ByCojo
2020 十二月 01
Although because of COVID-19 the breakfast was disappointing, our stay was very comfortable.
I had some surgery during our stay. Staff was helpful and kind especially manager, Tony. He very willingly and easily changed the day our room was cleaned to accommodate that.
Beds were very comfortable and everything was clean.
Overall, an excellent stay.
Broken bed, room smelled like trash
ByKatirna
2020 十一月 18
The bed was laying on the floor in the center. The room smelled of cigarettes and old fast food. The bathroom was very clean. It was very frustrating and we had to continue our travels with a very sore back and nearly no sleep.