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Holiday Inn Express & Suites Baton Rouge -Port Allen

2860 North Westport Drive , Port Allen, LOUISIANE 70767

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
89%
Recommander cet établissement

Impression générale

4,4

en fonction de 760 avis
89%
Recommander cet établissement

Ratings Breakdown

760avis

  • 5 Étoiles
    505
  • 4 Étoiles
    134
  • 3 Étoiles
    59
  • 2 Étoiles
    31
  • 1 Étoiles
    31

UNACCEPTABLE!

By

mai 23, 2022

club

When I arrived at the hotel no one was at the front desk and I waited about 10 minutes for someone to help me. I had reserved 2 rooms for May 1, one night. Room #1 was booked as "2 Queen Standard Comm Access Roll Shwr" for a disabled person. Room #2 was reserved as "1 King Bed Suite". After checking in mid-afternoon we arrived at our rooms to find they were not what we reserved. Going to the desk I was told by the clerk that room #1 type "2 Queen Standard Comm Access Roll Shwr" didn't exist, they had no handicapped rooms available, but they had a non-handicapped room with no roll in shower and 2 queen beds. Room #2 was reserved as "1 King Bed Suite" and they were able to find one for me.

Why would H.I. allow me to book a handicapped room described as "2 Queen Standard Comm Access Roll Shwr" if that room did not exist?

In my room I attempted to log onto the network but found the Wi-Fi was not working. I again went to the front desk where the clerk confirmed that the Wi-Fi was not working and had been out all day. Period. She didn't volunteer to do anything about it. Obviously no one had done anything about it. After some prodding from me she called the hotel manager who told her to consult the procedure manual for what to do. Opening her manual she found that she should call tech support. Period. After some more prodding she called tech support who said they would "work on it." This is inexcusable as action should have been taken as soon as it was found the Wi-Fi was down that morning. It was apparent the clerk did not want to be bothered. The Wi-Fi did come back some time later but the bandwidth was extremely low.

The hotel itself appeared to be somewhat neglected in comparison to other H.I hotels I've frequented, as if the management was looking for the cheapest way to maintain it (cheap facial tissues, cheap toilet tissue, half-hearted cleaning of common spaces, etc.). The employees were not all that friendly.

The only reason they get at least one star from me is because the breakfast was good.

I definitely will not stay at this particular hotel in the future.

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Great location

By

mai 06, 2022

Great location for all my needs. Easy to find and get around town. Very helpful staff and everything was clean and organized.

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Bad communication at check-in

By

mai 03, 2022

Very clean room but bad communication during check-in. The hotel had renovations going on and they failed to mention when checking in that the pool would be unavailable.

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Clean and comfortable room for the family

By

mai 02, 2022

Really impressed with our room. It was very clean. Even the remote was in a little baggie. Very nice. Hotel staff were friendly on arrival. With 2 kids, it was nice to have a room that felt comfortable, even if we only stayed one night. The pancakes in the morning weren't my favorite, but everything else was great.

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Special thanks to Brennan!

By

mars 21, 2022

Overall stay was great (again). Special thanks to Brennan for his added "beyond the call of duty" task, really appreciated your assist! Will be back if I'm ever in the area again. And added thanks to the staff for letting me check in early too!

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Perfect location for my stay

By

janvier 20, 2022

The location of this hotel was perfect for my time in Baton Rouge. I ran the Louisiana Marathon that started at the State Capitol and went to an LSU basketball game. The staff allowed me to check out a little later due to the race. Plus, it is on the west side of the Mississippi River headed back to Texas. Thankfully, the traffic and construction were minimal on my way home. Unfortunately, that could not be said for the east bound traffic.

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this stay was not what I have enjoyed and what I have come to expect at Ho

By

décembre 08, 2021

I would tell you that my stay at this hotel was not at all like what I have come to expect and enjoy at Holiday Inns.
The reception we received when we checked in was indifferent and disinterested. After we entered our room (Room 312), I noted that the light bulb was out in the entryway. Reply from the desk: "We don't have maintenance available until tomorrow." This at 3 PM! When we checked out on 12-3, no maintenance man had been seen to change this bulb, nor the two additional bulbs which were burned out surrounding the bathroom mirror.
There were ladybugs in the room. Based on the reception I had received at the desk, I decided to remove them myself -- I removed eleven from the ceiling and three from the furniture inside the room.
There was, and I am quite sure still is, a large water stain on the ceiling.
When we checked out, the desk clerk was friendly and helpful; unlike the others we had experienced during our stay.
But even then, there was no mention of, "Was everything alright?" or "Did you enjoy your stay?"
I will not stay at this Inn again.

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Good clean friendly clark

By

décembre 04, 2021

Everything was good no smell clean just couldn’t have my coffee like I wanted it

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Very comfortable hotel and room

By

décembre 01, 2021

club

Great hotel. Friendly and professional staff. Very comfortable room.

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ANTS IN OUR ROOM

By

novembre 28, 2021

There were ants in our room. They moved us across the hall, but all night I felt as if we brought ants over with us. We were shaking everything. Couldn't sleep at all

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Tried again

By

novembre 25, 2021

club

We had stayed when they were under construction and tried it again. The staff was great. Room lacked the quality.

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BATON ROUGE

By

novembre 21, 2021

platinumelite

Friendly staff clean room, decent breakfast choices for the times. Coffee was good. It was LSU weekend so had a busy hotel. Kept up with cleanliness and staff was very professional.

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