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84%
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Esperienza complessiva 4,3
84%
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Terrible experience
ByRaul2411
aprile 08, 2022
This has been the worst IHG hotel Ive stayed, terrible service, the hotel smells like everybody was smoking, the room was not clean. I tried to call the front desk for a timeframe of 2hrs and nobody answer the phone, went down and nobody was there. Waited 25 minutes and nobody showed up.
Unable to Relax
ByJVJ58
aprile 01, 2022
This hotel needs a makeover. The furniture is in very poor condition. Desk chair was in the worst condition I have ever seen. Lighting in bathroom was horrible. The a/c made noise throughout the night. The staff was great.
needs updating
BySusan726
marzo 11, 2022
our room had a faint smell of smoke. the microwave was dirty. the cabinet that housed the refrigerator was filthy. desk chair was very worn. there was rust on the desk lamp. faucet in bathroom leaked when fully opened.
we have stayed at this location several years on our way back from Florida and have always been very pleased.
This year was disappointing!
Wasn't the best.
ByMDuncan2793
febbraio 08, 2022
Other than the great customer service at check in and check out this place wasn't great. Our AC was broken so had to move upstairs. We had a drunk guy in the room across, singing to us at our door. We have two children...not a fan. Mirrors were dirty, our need room needed a nice dusting, AC in both rooms needed a DEEP cleaning, breakfast was fine - not many choices and the pancake machine was broke. I love IHG but this had to be in my top worst places with them. Mad I used point's for it!
Great front desk and Management
ByRena
dicembre 20, 2021
Great front desk staff day and night and great manager. They are friendly nd so helpful.
Breakfast food seem salty and over processed.
Stay at acworth
ByDnomadders
dicembre 15, 2021
Over great experience. Except for the elevator door on 2nd floor it’s a great hotel to stay at.
Incompetent desk clerks
ByBob A
dicembre 14, 2021
Booked on credit card points, room was declined so booked on IHG points, got billed an unexpected $30 on IHG booking.
Also a $30 charge on credit card points booking ( lost points on credit card booking that was actually a valid booking that clerk said was declined)
Clerks were of no help and have not heard from manager as requested. Worst experience we have ever had, very disappointed!
Location was just in time for good nights sleep.
ByMach1
dicembre 12, 2021
We were checked in and had a clean and comfortable room in very little time.
The access to the hotel was very confusing and could really present problems if the weather happened to be snowy.
Personable staff, clean room, great breakfast
ByDancing Girl
dicembre 07, 2021
The staff was friendly, personable, helpful when we checked in and when we checked out.
The facility is sparkling clean.
Breakfast far exceeded what we have been experiencing when staying on the road. Lots of choices, good hot food and fresh fruit.
Our room was spacious, and the bed was very comfortable
Holiday Inn exit 277
ByGolfernut71
dicembre 07, 2021
The desk clerk didn't acknowledge my member status
When you choose a hotel for eating and sleeping, and get little of either.
ByArt R.
novembre 29, 2021
1. Actually have breakfast. There was only breakfast for 1 of the 3 days on my stay. I understood the reasoning for not having it Thanksgiving morning (to give the workers a day off), and notice was given beforehand; but to not have it on Saturday because you don't have workers available isn't, especially at the nightly rates charged for the stay (Thursday was appropriately a little less for the night, but there was no compensation for no breakfast on Saturday, which had the highest nightly rate and no notice given.
2. A smoke detector in a nearby room was chirping for 2 days, and it made it harder to get a good sleep. I reported it after the first night, but nothing was done to fix it.
bed and pillow
ByLoftis
novembre 29, 2021
nice room
could have better breakfast
nice bed
nice pillows
clean room and bathroom
really nice shower with ample pressure and hot water