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Holiday Inn Express & Suites Santa Ana - Orange County

1600 East First Street , Santa Ana, カリフォルニア 92701

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
88%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 827 お客様レビュー
88%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

827お客様レビュー

  • 5 スター
    546
  • 4 スター
    160
  • 3 スター
    48
  • 2 スター
    45
  • 1 スター
    28

Horrible Hotel

By

6月 29, 2022

I've tried multiple times to submit my accurate review but keep getting censored. Basically the area is sketchy, hotel is not clean including the guest rooms, sound proofing is non existent and there are multiple fake reviews. Stay at your own risk

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Hotel was below my expectations.

By

6月 27, 2022

1. Both elevators need to be operational for a crowded 10 story hotel. One extremely slow elevator was absolutely painful.
2. Larger refrigerator with freezer would help. Some of us prefer to bring our own food and not rely on restaurants during an ongoing viral pandemic.
3. Larger and better condition Microwave oven would help. Also see #2 for reason.
4. Larger, wider bathroom sink would help. Some of us have big hands and long arms.
5. Actual room cleaning services at least every other day if not daily would help.
6. Not being in a location right next to a giant commercial construction site and a major highway commute on ramp would make it much easier and safer to enter and exit the property.

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Best Value Hotel in Santa Ana

By

6月 26, 2022

Affordable, relaxing and comfortable. I enjoyed staying here, it was a worth the price which was only 150 for a night. The room and bathroom were styled like a highed 4 star hotel. I would book to stay here again.

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It's a place to sleep

By

6月 23, 2022

I wasn't in the area for the hotel theres nothing attractive about it. The pros are parking availability and breakfast being offered. The breakfast isn't amazing but it gets the job done. I wish they would clean the hotel daily, it's what I expect when I'm at a hotel otherwise I would just stay at an airbnb. The bathroom needs more lotion, the bottle they offered was more of vial than anything really usable. I find it weird that you need to use your hotel key to power the whole unit. I wish they sold better beer. They only had light beers.

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GREAT PLACE TO STAY

By

6月 19, 2022

GREAT LOCATION - GREAT FOOD AT BREAKFAST - BEDS SO COMFY - VERY VERY CLEAN - SECURITY ON PREMISES IS A PLUS

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Customer service is not the best

By

6月 19, 2022

Staff even management is rude and does not even acknowledge guests. Male attendant with dyed blond hair was the only nice one. Hotel is clean thanks to the cleaning staff who were nicer than the front guest services.

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Good stay for the price

By

6月 15, 2022

The staff at the hotel was very accommodating and worked with us on moving to a room overlooking the pool and away from the road noise. They have two elevators and one of them is broken and has been for a while. At times time wait was a little long, but that is to be expected with only one elevator and 10 floors. This is the reason I rated the overall experience at 3 stars instead of 4. Sounds like the elevator repair is going to be quite expensive, so really can't blame them for the timing. James was absolutely amazing with his customer service and is the main reason for a positive review and 5 out of 5 on staff and service. The area is not the best, but we felt very secure at the hotel and with onsite security. It is right off the highway and this is a benefit for location.

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Not the worst but not good at all.

By

6月 13, 2022

the first thing was It smells disgusting as soon as you walk in. Almost like sewage. Only one elevator worked but just barely. We stayed on the 9th floor and the had to have the front desk reset the elevator so we could go to our rooms. After 11hrs of convention, the last thing we're trying to do is wait a half hour to take an elevator or walk nine flights of stairs. There were loud people outside directly below us while we tried to sleep and the walls were so thin we could hear them like the window was open. Add the construction next door and falling asleep was difficult. The bathroom smelled equally as rancid as the lobby. I am pretty sure it was coming from the toilet's water supply. There were shoe prints in the shower also. Aside from that, the rooms were clean. Didn't like that there is a balcony with a railing giving the impression that I could enjoy some fresh air that you cant access? Couldn't even crack it to get some much-needed fresh air in the room.

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If elevator not working end your stay

By

6月 09, 2022

Good property clean, up to date. However I have stayed two times over two years and always a broken elevator. I suggest leaving if this happens to you. With one working elevator in a 10 story hotel. Stairs not a good option. Would suggest IHG needs to priority

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Overall great experience

By

6月 04, 2022

Travelled from the South La(Louisiana) for a 5day stay. This property represents IHG remarkably well.
Great value, great service, full line of amenities. I highly recommend this location to any travelers to this area.

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Not as excepted for IHG hotel

By

6月 02, 2022

Our firts night at the hotel we could only use the stairs to go up to our room or go down to the lobby.
That was the only option available, we were lucky to be put on third floor, but some people were staying on higher floors and they also had to use the stairs.
For the rest of our stay there was one elevator available for all guest, according to their employees the other one has been out of service for 3 or more months. Room is good but the hotel is close to the freeway and you can hear some noise. The neighborhood feels and looks unsafe.

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Room clean

By

5月 25, 2022

Friendly service at front desk and breakfast staff

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