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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
88%
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整體經驗

4.4

根據 727 評論
88%
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Ratings Breakdown

727評論

  • 5 星級
    489
  • 4 星級
    123
  • 3 星級
    43
  • 2 星級
    35
  • 1 星級
    37

Enjoyable

By

11月 26, 2020

Loved my stay. Great breakfast and friendly staff. Room was clean and we'll maintained.

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Service was hit and miss rooms are dated

By

11月 11, 2020

Really just a poor experience all around, we rented two rooms for the weekend with points and cash and had to move around check out and back in; when I asked if we could stay in the same room since the hotel didn’t seem to have many guests I was rudely told no. The second room didn’t have a coffee maker and the door was left open when we arrived to the room. The door had been damaged and didn’t open or shut well so I had to stand on the outside and push hard while my mom on the inside pulled to get in and out . They ran out of breakfast food and coffee both days, furniture in room was dingy and worn. I was not greeted as a spire member nor given my welcome points for the room paid with cash. I had requested extra pillows and this request was not met either. Just poor overall experience

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Great Local Getaway

By

11月 06, 2020

I needed a quick room, this was a convenient location.

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Lowered expectations

By

11月 03, 2020

I thought the higher price would get me a better hotel room but no this room was outdated but staff was nice

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Horrible

By

10月 24, 2020

club

I went for my anniversary and called weeks in advance for a jacuzzi room. Get there and they tell me oh sorry we over sold those rooms! Then puts me in a room and the shower was broken and the coffee maker. Told them they said oh well this is all we had!!! Not worth the 100 they charged me!!!

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Hotel stay

By

10月 16, 2020

Staff is always very friendly and helpful.
Parking lot and entrance well lit.
Plus very clean.
Beds are always comfortable and pillows are soft.
Love the hot cinnamon rolls on the breakfast buffet.
The breakfast buffet has really good options.
I like that hot tea is also offered besides coffee.

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Reservations were ignored.

By

10月 07, 2020

club

A little over a month before my stay, I reserved an ADA king room with a roll-in shower. In fact, it was the availability of this room that prompted my reservation here rather than elsewhere. On checkin, I was a assigned a double room with a tub. When I returned to the front desk, Richardo politely informed me that my reserved room was unavailable. Rooms were scarce in the Lubbock vicinity, and we had a wedding to attend so we kept the room. He spoke to the manager, who discounted our room,.

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Comfy room

By

10月 04, 2020

club

I’m here several times a year on business and the Experience is always good here.

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Overcharged me!

By

10月 04, 2020

I used my points for a one-night stay, and when I received my credit card bill, I saw that I was charged an erroneous fee. I called the hotel directly to resolve the problem, but they told me that the charge should simply "fall off" my credit card. Following the call, I contacted my credit card company and they told me that not only will the charge not fall off, but they actually charged me the same fee again today. Needless to say, the staff was not helpful, and I now have to dispute two transactions with my credit card company.

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Wolfforth Holiday Express

By

9月 29, 2020

club

Room was overpriced, I see the price was doubled b/c of the football game at Tech that weekend. Overall it was a good stay, except for the BIG FOOT that was in room above us.

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Great stay!

By

9月 24, 2020

Everything was at it should be. Great staff, excellent cleanliness, outstanding breakfast.

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Poor customer service.

By

9月 23, 2020

club

My wife and I both made the same reservation, I thought we got it cleared up. But when we got home and found out we were charged twice I called to clear it up. The person at the property was very hateful and hung up on me. I will never stay at this property again. On a side note the employee that checked us in was very friendly.

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