Maa-Lai Bangkok

A Heartfelt Thank You for a Wonderful Stay

PorJackie

agosto 10, 2025

Dear Kimpton Maa-Lai Bangkok Team,

I had such a wonderful stay. The pool water felt so gentle on my skin with hardly any chlorine smell, and the breakfast offered a wide variety of delicious choices. During Social Hour, I visited the Bar Yard and enjoyed the refreshing breeze and beautiful view — next time, I’d love to experience the night view as well. The hourly shuttle bus to the station was also very convenient.

Most of all, I’m grateful to every staff member for their kindness and willingness to help, which made my stay truly relaxing. As an extra surprise, you even decorated my room, sent me a handwritten note, and treated me to a lovely cake for my birthday — it meant so much to me.

Warm regards,
Jackie Choi

ByNANA

agosto 09, 2025

I have felt very good since arriving at the hotel. I was very well received and well taken care of. Which my stay I had a marriage proposal and everything came out very well. Coordinated with Mr. Roy. I apologize if I wrote his name wrong. The service of all parties is very impressive

Thank you very much. I will definitely come back to stay again. And it is the first place I will choose.

Thanks you so much for good service.❤️

ByNatthapon S.

agosto 05, 2025

Thank you for warm welcome to me and decoration in room for my birthday🎂, everything was good, specially thanks to Mr.Loic for his services, he is the professional one and so polite🙏🏼, I recommend this hotel to everyone who want to get good memories that unforgettable.❤️

Great experience and service

ByPorri

agosto 05, 2025

The suite was excellent, size, atmosphere and service were great. Recommending staying in this wonderful atmosphere hotel.

The check in-out were a big crowded with many people waiting though the front officers were trying best to catch the good service with great service mind.

Just one little tweak as the room we stayed were extra-large, there were some bits of glass on the floor, and we tapped on it with minor blood.

人員培訓問題

PorZoey

agosto 04, 2025

所有飯店的一切都非常棒，地點、飯店的氛圍、早餐、房間，除了入住時的辦理人員，完全沒介紹飯店的設施，早餐地點時間也完全沒提，在這個等級的飯店，飯店硬體設備再好，軟體沒跟上，稍微可惜。

綠化飯店

ByKken

agosto 01, 2025

這家飯店真的超級讚⋯⋯已經是我來曼谷一定要住的飯店，這是我住的第二次，服務、房間與設施都沒話說！太棒了

Please look out

PorKumar

julho 24, 2025

I was already staying at Kimpton Maa-Lai Bangkok and decided to extend my stay by one night. I approached the check-in desk around 10:30 PM with a confirmed booking voucher, but the staff claimed there was no record of it and asked me to contact the booking platform. The platform confirmed the booking had been sent instantly.

By 11:30 PM, the same staff told me to pay 15,000 THB upfront and an additional 10,000 THB deposit despite my booking being prepaid. My agent tried contacting the hotel for nearly two hours with no response. Finally, at 1:30 AM, they reached the front desk, only to be told vaguely, “We don’t have a 24/7 team.” I had to wait over 3 hours in the lobby due to this mismanagement.

Even after the staff finally agreed to check us in, their attitude made us feel like we were staying for free, cold, dismissive, and unwelcoming.

While checking out, I saw the same happening with a Japanese lady with the kids at check-in. Such a scam is not possible with the knowledge of the management.

The food at the cafe and Italian restaurant was great. Apart from the check-in staff, everyone at the hotel is great.

BySteve

julho 23, 2025

Nice Hotel but Room Cleanliness and Staff Communic

ByTreesuda

julho 20, 2025

Overall, the stay was pleasant, but several issues affected our experience. At check-in, staff didn’t inform me that a THB 6,000 deposit would be held on my card—I only found out after seeing the slip and asking. Basic information like breakfast hours and available facilities was also not provided.

The bathroom mirror was peeling and looked quite old, making me wonder if lower-quality rooms are given to guests with pets. The litter box had visible brown stains, likely dried feces from a previous pet—highly unhygienic. I ended up cleaning it myself upon arrival.

On the evening of July 17, around 9 p.m., a bellboy approached us as we were admiring a decorative stone display near the lobby with our leashed cat. Without any “off-limits” signage, we didn’t realize we weren’t allowed there. He said, “Do not play inside, na krub,” without eye contact or polite tone. Only afterward did he explain in Thai that the area was restricted. We felt more scolded than guided, and it left us wondering if we were treated differently because of our pet.

Small details and interactions like these matter—better communication and more consistent service would truly enhance the guest experience.

Equipe atenciosa

PorJuooh

julho 16, 2025

Aqui está a tradução para o inglês:

⸻

No primeiro dia de check-in, encontrei um pouco de cabelo na cama, mas fora isso, o quarto estava limpo. Os petiscos e a água colocados ao lado da cama antes de dormir foram um toque atencioso. Como eu tenho mobilidade limitada e preciso usar uma cadeira de rodas, informei o hotel com antecedência, e eles prepararam tudo com antecedência, o que tornou toda a minha viagem muito mais conveniente! Também sou muito grato à equipe que me ajudou a entrar e sair dos veículos todas as vezes — muito obrigado por sua ajuda!

Excelente estadia

Sem mais demora

julho 15, 2025

Tailândia, terra dos sorrisos, isso você sem dúvida sente de todos os funcionários aqui. Sempre preparados para ajudar. Serviço fantástico, quartos limpos, excelente bufê de café da manhã. Com certeza estadia aqui de novo quando voltar a Bangkok

estadia muito boa com o melhor café da manhã da cidade

ByPinn

julho 15, 2025

Gostei da minha estadia no Kimpton Malai. O quarto era bom e bem limpo diariamente. Minha estadia foi ainda melhor com o café da manhã - há uma grande variedade de opções e o sabor era excelente! Os funcionários sempre demonstravam cuidado e atenção. Os funcionários do bar também eram muito simpáticos e sempre ofereciam opções durante o horário social.