Sparrow Regensburg

Bad location

Julia

7월 09, 2025

Better to stay near city center. Room very budget.

해리 작성

7월 07, 2025

ByFirst time to Porto

6월 08, 2025

I was disappointed about the stay at this hotel because there was no chair in the room. When asked the reception to take one of the chair from the lobby, I was told "Don't do it, and all rooms in the hotel were not supposed to have any chair in it". This was my first time (ever) that there was no chair in the hotel room!
Also, the hotel was located next to train tracks, there was quite a lot of train noises over night, making sleep difficult.

Nightmare hotel, avoid!

ByLaggeduout

5월 25, 2025

This is by far the worst IHG hotel I have ever encountered – so bad, in fact, that I didn’t even end up staying the night. I don’t say that lightly, having spent over 500 nights in IHG properties across the globe.
The car parking situation is beyond belief. I spent three hours trying to find a space, only to be told by staff that reservations for parking weren’t possible. Eventually, when I finally did manage to park, I was told I needed to move because the space was “reserved for another guest.” A complete joke.
But what made this situation even worse was the attitude of the staff. When I tried to raise my concerns, I was met with indifference and comments like “not my issue” – a complete lack of professionalism or care for guests. At no point did anyone attempt to help or resolve the problem. It was clear that customer service is simply not a priority here.
In the end, I gave up and checked into the nearby Ibis, where the experience was like night and day – welcoming, efficient, and helpful service from the moment I walked in.
I highly recommend you avoid this hotel entirely and book the Ibis instead. This IHG property is a total embarrassment to the brand.

Bykate

5월 24, 2025