Candlewood Suites Richmond Airport—

Great Service

BySte-V8

7月 30, 2022

The hospitality was great, they treated me with so much respect, the lady at the front desk was kind, polite, sweet, and very respectful

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Comfortable bed and quiet for travelers

ByWally

7月 11, 2022

The front desk staff was extremely friendly and helpful. The room and bathroom were clean and ready on time. Everything was in good operating condition. Even though the hotel was crowded, it was very quiet.

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Good stay, helpful staff

ByAsw87

7月 10, 2022

Conveniently located near airport! Helpful staff! We appreciated their flexibility and also that the hotel was so close to the airport and to eastern Richmond! The room was a little hot and stuffy. Checkin process was easy and they noted my IHG membership.

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Poor cleanliness and booking experience

Byfj22

7月 04, 2022

I would not recommend this hotel. I booked it because it was designated as pet-friendly and was close to the airport - upon arriving staff informed me that there were no more rooms with two queens available due to an issue with booking through third party sites. I was given a room with one double bed and a cot instead. The room smelled strongly of cigarette smoke despite a non-smoking designation but I was not able to be moved to a different room. There were also several leaks and loud noise in the hallway at 3am. Overall was a terrible experience and I would not recommend this hotel to anyone unless significant changes were made. I was provided with additional rewards points but still paid the full cost of the original room I had booked despite being placed in a different room type and despite all the quality issues mentioned above.

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very close to RIC

ByLindaG83

6月 30, 2022

By the look of the room I would think this is an older property. Staff were friendly. The shuttle was not in service and had to call a taxi for the 1.5 mile trip to RCI $40 for 2 people at 4:30 am but staff told us that the shuttle would not have been running at that time even if it was available.

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Candlewood or Motel

Byprodr002

6月 27, 2022

It felt more like a cheap motel than being at a Candlewood Suites. Parking lots full of trash during a 1 week stay. Trash cans overfilled. Hotel entryway glass door filthy, lobby simple and dull, staff lack people skills, side stairs unkept, need to be swept and vacuum. funky smell in second floor, gazebo area trash can overfilled, Cod webs in some areas of hallways and in parts of room, toilet had a small leak onto floor. Cup board lack adequate items, prices in comparison to other Candlewood Suite Hotels were more expensive.

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Needs to be removed from IHG brand

By

6月 23, 2022

Terrible example of IHG hotel. Worst IHG I have ever stayed in. Blemish on IHG name. Horrible smell. Lock on room broken and security latch was also broken. Curtains torn/unhooked. TV remote had to be reset then very few channels. Elevator horrible. Booked for location close to airport and availiability of shuttle. Shuttle not available. Said no driver and need 24 hr notice.

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Place was very comfy, great staff and located minutes from where I needed to be.

ByChevy84

6月 20, 2022

Overall great place. Definitely would recommend for anyone that would be staying in this area. Great staff. Comfy beds and bath area. Located minutes away from shopping, dining and Highway 64. This is my go to place when I am in the Highland Springs/Richmond area. Great Price as well!

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Comfortable bed and nice staff

ByMonielle

6月 11, 2022

Would stay again. Staff was great, love the comfort of the bed and bathroom was roomy. Had everything I needed for my stay

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Fine for 1 night stay

ByVacaTraveler

6月 11, 2022

Fine for a 1 night stay, but wouldn't recommend for much for than that. Room was clean & had the basics we needed. Iron & TV were broken. Outlets only on one side of bed. No clock except for clock on microwave. Small double size bed. As in most hotels, could hear noise in halls every time someone went by. Check in staff not rude, but not friendly either ~ just took info & handed us key ~ did not point in direction of room, recognize IHG status, or give any additional info. Biggest disappointment was that we stayed here overnight to catch an early morning flight, but the hotel currently does not offer it's airport shuttle (June 2022).

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Unsanitary conditions and noise.

ByRuthie

6月 09, 2022

Cockroaches were crawling in hallway and on the inside of my actual bathroom. I brought this to the attention of the desk man on duty and he did not offer to discount me nor addressed the concern. I immediately checked out. I had originally been scheduled to stay for a week, but I checked out on the 2nd day. I had previously stayed at this hotel location for at least 3 prior times and was pleased with those prior times. Also, there were barking dogs in rooms nearby.
Dogs may have been left alone in the room as they scratching the door as the barked. Appeared to be at least 2 dogs in the same room..

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Comfortable And Clean… Worth the price

ByJJ757

6月 06, 2022

Great place as usual . Staff is Wonderful
I would stick to CoVid level of cleanliness

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Candlewood Suites Richmond Airport